View Full Version : some questions

12/30/2012, 04:20 PM

for this item:

the description says:
Price above includes fixture, all lamps and ballasts.

however it doesn't mention what brand or type those are?

also what is the standard color for that fixture?

so for the $700 I get the fixture, bulbs, ballast, and everything?

how much is it w/o bulbs and ballast?

also I have sent emails to your customer service in the past and gotten zero response on other items, very disappointing.


01/04/2013, 10:31 AM
The fixture is available in black and silver as standard colors. The bulbs and ballast are Giesemann brand. If they were "other" then we would have listed that information on the website. You can have your choice of bulb colors by calling in your order or placing it online and then we will follow up with you to ask you what bulbs you would like.

On the the other comments...We do our best to respond to all questions within 24 business day hrs. Sorry if you have had trouble in the past but that is not the norm with us. We recently hired a new employee to help with customer service because Kelly was overwhelmed...growing pains. Email or phone calls are best and Sabrina checks the customer service email address Monday-Thursday and Kelly works that email address on Fridays. Also, we are checking voice mail at least twice per day now. For the past 2 weeks we have been juggling vacation schedules so response times may be a little slower than normal.

Thank you,

01/04/2013, 10:36 AM
We received our 1st shipment yesterday. We also received more Vertex Libra Dosing pumps...

Here's the link...these are at an introductory price. Once the stock is gone off of this batch then the price is going up to the marked through price on the link.