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View Full Version : Can't login to apex jr?? Help!


79chopperdr
08/07/2013, 06:33 AM
Trying to set a used Apex Jr w/o display for the first time. I know I have good network signal and both yellow and green lights are solid on the base unit. The login comes up when i enter http//apex in the browser. I'm using admin 1234 and nothing ever happens. The page just shows its loading. I tried it several times last night. One time I let it "load" for 20 minutes.


Any ideas would be appreciated. Is there a hard reset for the apex. I wouldn't mind wiping it since it is used, but new to me.

Thanks

79chopperdr
08/08/2013, 07:45 AM
Where are the experts at? :)

sanababit
08/08/2013, 07:59 AM
What browser are you using, try using goggle chrome

Sana

79chopperdr
08/08/2013, 12:48 PM
I tried chrome and IE....

79chopperdr
08/08/2013, 12:49 PM
PC user btw

sanababit
08/09/2013, 07:55 AM
Well since you dont have a display or can access your dashboard, you cant do a reset of the unit, how do you know that admin and 1234 are the username and password, did old user tell you?, do you have the utility disk that comes with apex?, if so try running it and look for the ip address that the modem has given it, it should be something like 192.168.x.x, see if that works

Sana

kurt_n
08/09/2013, 09:59 AM
I'd fire an email off to support@neptunesys.com

Assuming your Jr is network accessible - and it sounds like it is - they can get in and reset it back to factory defaults for you. Probably best, since its a used unit.

79chopperdr
08/09/2013, 10:39 AM
I'd fire an email off to support@neptunesys.com

Assuming your Jr is network accessible - and it sounds like it is - they can get in and reset it back to factory defaults for you. Probably best, since its a used unit.

I've got the local club apex expert on it now. I'll go this route next if he can't sort it out. Thanks