PDA

View Full Version : DC-5000 Pump Warranty


versach000
08/09/2013, 02:22 PM
I have had DC-5000 pump since Nov 2012. It was dead a few days ago.

I have talked a lady when I call to the number on your website.

She said that does not have a replacement in stock. So, she gave me a email address '[email protected]' . I believe it is the manufacturer contact. Also, she said that she will contact that, too.


However, I've been waiting for several days but no response.

What do you solve problem in this case? If RLSS.CA does not respond there is no way to get replacement. Isn't it?

versach000
08/11/2013, 10:12 PM
Hello~~~~~ No body here ????????

All vacation??

AquaSpecialNews
08/12/2013, 10:57 AM
Sorry for the delay in response. We are not in the office on the weekend. I'm waiting on a response from Adam at RLSS on what we are supposed to do on the warranty. Be back with you asap.

versach000
08/12/2013, 01:12 PM
Sorry for the delay in response. We are not in the office on the weekend. I'm waiting on a response from Adam at RLSS on what we are supposed to do on the warranty. Be back with you asap.

Thank you for your reply
Can you make hurry up? my extra pump flow is week

jtv
08/29/2013, 12:29 AM
Can you confirm I am listed for the pump replacement last name: Varisco: Order #100017101

cali_reef
09/14/2013, 10:23 AM
How do I get on this replacement list? I own three of these pumps and two of them have failed. I email Adam and PM'd him here as well, he had read my messages but have not responded.

AquariumSpecialty
09/14/2013, 10:28 AM
How do I get on this replacement list? I own three of these pumps and two of them have failed. I email Adam and PM'd him here as well, he had read my messages but have not responded.

I don't think Adam is with RLSS anymore. Please contact Kelly at our office on Monday. We will get you taken care of.

Thanks,

cali_reef
12/11/2013, 08:07 PM
Hi Scott, it has been almost 3 months on my spare Eheim pump. When am I getting this pump replaced? Kelly has not been responsive.

AquaSpecialNews
01/02/2014, 02:13 PM
Please PM me your name so I can see if it is one of the ones that went out last week. It's hard to keep up with customer names vs. RC handles...