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View Full Version : Marine Depot is Hiring!!! Full and Part-Time Positions Available


MarineDepot
06/27/2014, 06:42 PM
http://www.f3images.com/IMD/MD_images/new_images/Meet-the-Staff-Marine-Depot-Staff-Photo-660.jpg
(http://www.marinedepot.com/help_md_general_information_about_marine_depot.html)

POSITION AVAILABLE: Customer Service Representative (Full and Part-Time Positions Available) in Garden Grove, CA

Job Description

Candidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com (http://www.marinedepot.com/) website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation.

Qualified Candidates Should Possess

Saltwater reef and fish experience
Excellent verbal and written communication skills
An outgoing, positive attitude about providing superior customer service
Computer literacy
Ability to share your knowledge
Multi-tasking capabilities
Experience working in a problem-solving capacity


Duties and Responsibilities

Assist customers with a positive shopping experience
Ensure the competence and development of your colleagues
Work with the Customer Satisfaction Index to benchmark and improve our service execution
Respond to and resolve customer issues with urgency
Ensure implementation and development of the Family Friendly Concept
Assume responsibility for projects and tasks as they occur


If you're interested in joining our team, please email your resume to hr-csr@marinedepot.com for consideration.

About Us
MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA (https://maps.google.com/maps?ie=UTF8&cid=1318317511321680257&q=MarineDepot.com&iwloc=A&gl=US&hl=en). We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work DayŽ (http://www.takeyourdog.com/) and have a great benefits package. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!


http://distilleryimage11.ak.instagram.com/fd7bdb6eb72311e2aa4422000ae90e71_7.jpg (https://www.google.com/maps/preview?ie=UTF8&cid=1318317511321680257&q=MarineDepot.com&iwloc=A&gl=US&hl=en)

PaleHorse
06/29/2014, 08:31 PM
that many people working there and i can never get anyone on the site for live chat lol

MarineDepot
06/30/2014, 11:52 AM
that many people working there and i can never get anyone on the site for live chat lol

Hi, PaleHorse! Thank you for your feedback. We've been training new customer service team members this month so we apologize for providing a less than stellar experience. I notified our customer service supervisor so he is aware of the impression we are imparting to customers so that hopefully we can be logged on the next time you need us. We genuinely appreciate your candor.