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frogspawn74
02/13/2015, 05:49 PM
Is it normal for them to not call back? I called first thing in the morning for tech services. It went straight to an answering maching stating they are either busy with other customers or its afterhours. and that someone would call back shortly....

Well after 8 hours no call back. And I placed a few calls later in the day and received the same message. Now its after 5 on a friday so now i have to wait until tuesday (assuming they are closed for Pres. Day).

Wonder if I should have just asked for Sales. Maybe then someone would answer!

SpectraPure
02/17/2015, 12:00 PM
frogspawn74,

I do apologize that I have not called you back. Friday we were short handed half the crew. private message me your number, and I will be happy to give you a call.

Jeremy

frogspawn74
02/23/2015, 12:57 PM
It took a few days but they hooked me right up with the right equipment. I should have been a bit more understanding with the holiday weekend upon us.

Ty Jeremy for walking me through the needed adjustments.

SpectraPure
02/23/2015, 01:00 PM
You are welcome! Sorry for the delay!

=)