View Full Version : AI lighting issues.

09/18/2015, 06:30 PM
Has anyone dealt with Aquaillumination customer service recently?? I was told they were very customer friendly and have tried to get them on the phone for one week and no answer ( always a machine )or returned call. The e-mails have been going back and forth for one week and I still have a new light in the box that does not light. If anyone has an inside connection please lmk.

reef bloke
09/18/2015, 08:10 PM
When you say it does not light what happens,is the power supply light on?

09/20/2015, 03:34 PM
Both power supply and light have green light.

09/20/2015, 03:42 PM
I had a reg hydra that 2 channels burnt out,contacted em buy email and they sent me the new boards and pucks for free even tho the light was out of warranty.and what controller are u using ?director or the hand held controller?and which light do u have?

reef bloke
09/20/2015, 07:47 PM
So it's connected to the controller or Director but there is no channel control, have you tried bootloading the light and updating its firmware again ?

09/20/2015, 10:53 PM
Eco tech bought them out just contact them now.

09/21/2015, 11:15 AM
you can try to do as mentioned as above but this is off AI website

Who do I contact for customer support?
EcoTech and AI customer support channels will remain exactly as they are currently. There will be no change to the support numbers, emails, or location.

09/21/2015, 04:31 PM
When my rails for my hydra cme missing the end caps on the box resulting in the missing screws, ecotech sent me a whole new rail set with a few days, no questions asked.

When I hooked up my 1.6 adapter to my 1.8 requiring MP40, their phone support was on the phone in short order and asked me enough questions, that I figured out my error within about 5 min