View Full Version : Photon24s reverting to previous custom program after power outage

11/05/2015, 09:01 PM
I'm having trouble with my two Photon24s purchased in late 2013. They're connected by a link cable purchased and installed a few months ago. Whenever the power goes out, even just for a second, I lose my custom programming...but the strange thing is, it goes to a *previous* custom program that I put in several months ago (before the link if it matters). It's very frustrating. Does anyone know what might be happening and how I can fix it?

11/05/2015, 09:58 PM

When you save your program, do you go to save and press ok, then return and press ok?

Also, if you go to settings, then factory reset, is it set to on or off?

11/12/2015, 12:21 PM
Sorry about the delay in getting back to you. I believe that I was either forgetting to select Save, or I tried and it didn't register. I did that and tested a power outage and it's fine now. Thank you for the response!