Royal Exclusive customer service

[Johnic]

So I recently purchased a used pump here from a member, it was a RD 3 dc 80 watt pump. I received it and installed it and it wouldn't run, note this was done this past Sunday. I removed it and pulled it apart and noticed the shaft magnet was swollen and was rubbing the side. I right away spoke to the person who sold it to me and he responded super fast then put in touch with Scott from customer service. He called me right back and arranged to have the new shaft sent out Monday first thing and now I'll have it this Wednesday.
I couldn't believe that on a Sunday I had both the seller and Royal Exclusive make good and arrange for new parts.
I'm impressed!!!

[SoloGarth]

For the cost of those RE items they had better be available on Sunday!

But really that is good to hear.

[Mr. Brooks]

Scott's a good dude.

[gcarroll]

I'm curious as to why the impeller swelled in the first place?