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murad
12/09/2015, 10:43 AM
hi

I make an order #(100024848), date (23/11/2015). I wander when I receive the tracking number that the order is not complete although you receive the total amount. Two items were missing and no body inform me of that. I Send inquiry for the order processing team .They replay that one item is out of stock and the other one will be shipped directly from the manufacturing. Then, I ask them to cancel the out stock item and send the tracking number for the other one. The conversation status become closed with no replay.




http://www.qqq4.com/u/7e0912151449679139341.png (http://www.qqq4.com/)

AquaCave
12/09/2015, 11:59 AM
Murad,
I'm sorry about the delay. Looks like there was a glitch in our ticket system.
Shaun is going to contact you to get this resolved.

Albert