View Full Version : MP40QD upgrade running pump backwards
smoothdog
02/04/2016, 03:16 PM
I sent a support request to Ecotech last night but have not received any kind of response, not even a "we've received your request". How long does it normally take to get a reply?
My pump runs backwards when connected to the new QD driver but works fine when connected back to the ES driver.
Alex Y EcoTech
02/05/2016, 09:06 AM
smooth,
If you did not receive a confirmation email, please make sure you emailed service@ecotechmarine.com Additionally, you can always call in for more direct customer service. We're here from 9-5 EST Monday-Friday. That said, It's unusual you would have an issue after upgrading your pump and we would be happy to resolve the issue for you.
smoothdog
02/05/2016, 09:57 AM
Thanks Alex. I just used the "ask a question" form on the support website. Maybe I fatfingered my email address. I'll email or call later.
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