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View Full Version : Vinny, this is my Profilux Screen


d2mini
02/21/2016, 04:26 PM
It's been almost 2 weeks since I last asked if you talked to Mathias again about my screen problem.
I took it to my LFS this weekend to compare to his and there is definitely something wrong. Mine is the one on top.
So I still want to know if this can be fixed by sending it in.
It shouldn't be this hard to get an answer to a simple question.

https://bluelemonphoto.smugmug.com/photos/i-6Wtdgmr/0/XL/i-6Wtdgmr-XL.jpg

https://bluelemonphoto.smugmug.com/photos/i-HV2gZjM/0/XL/i-HV2gZjM-XL.jpg

claynelson
02/21/2016, 07:13 PM
im not really seeing anything other then its a lil darker

Anim8me2
02/22/2016, 01:18 AM
im not really seeing anything other then its a lil darker

That is the issue. There has been a long running problem with the screens on some Profilux units slowly going dark until they are unusable.

GazzMan
02/22/2016, 01:50 AM
Can hardly see mine at all now, also the screens on my mitras have gone

doggydoc
02/22/2016, 05:44 AM
Same on one of my Mitras and my P3.

d2mini
02/22/2016, 10:14 AM
im not really seeing anything other then its a lil darker

A lot darker.
And in person, when viewing at an angle, mine looks almost completely dark and can't be read at all, while the other one is perfectly readable.

Spinny
02/22/2016, 09:59 PM
I also have the same display issues on my P2 and P3.

02/23/2016, 08:57 AM
Dennis,

Since this is a special repair, it would have to be sent in to GHL Germany. I'll PM you the details.

doggydoc
02/24/2016, 09:46 AM
So basically everyone who has this issue needs to be without the unit for how long????

d2mini
02/24/2016, 01:31 PM
So basically everyone who has this issue needs to be without the unit for how long????

I'll let you know. Shipping it out today.
Customs will be the real holdup (possibly) but when fedex asked for the value, I wasn't going to devalue a $600 computer incase it gets lost or damaged in transit.

hani
02/24/2016, 02:44 PM
Mine is the same, am in Canada.

GazzMan
02/24/2016, 03:42 PM
Can these not be fitted by the owners, surely it can't be that hard to do

P2, p3, dosers, mitras all have this problem.

AQD_ottawa
02/24/2016, 05:13 PM
screens have always been owner fit, (were in my day) its not rocket science why would this need shipping to Germany?

If a screen goes within warranty then its a warranty issues, no argument.

To provide fast turn around the screen should be sent to client directly, of course self fit carries caveat if you break it no warranty, so always consider sending to North American service Center.

02/25/2016, 10:56 AM
The screen is not user replaceable on the Profilux 3 which is why it should be sent in for replacement.

The Profilux 3.1, Gen 1 Dosers, and Mitras displays on the other hand, are user replaceable.

AQD_ottawa
02/25/2016, 11:01 AM
Ive done it for clients, yes the new ones are part of the main board so the client needs the main board with it, if really required by GHL in Germany, the client can pay for the board and then once returned to GHL USA then give client refund.

Absolute worst case client send G3 to GHL USA to be done.

Absolute no reason to send back to Germany it will kill the brand off overnight! Just sayin!

doggydoc
02/25/2016, 05:23 PM
Ive done it for clients, yes the new ones are part of the main board so the client needs the main board with it, if really required by GHL in Germany, the client can pay for the board and then once returned to GHL USA then give client refund.

Absolute worst case client send G3 to GHL USA to be done.

Absolute no reason to send back to Germany it will kill the brand off overnight! Just sayin!


I agree.

zchauvin
02/25/2016, 05:39 PM
Glad this came up, didn't realize so many GHL products had screen issues. To think I almost bought one, and when it messes up it goes to Germany!! No thanks!

reefwiser
02/25/2016, 07:13 PM
The dosers don't have screens anymore. [emoji3][emoji106]

02/25/2016, 07:58 PM
Guys,

I don't see how the information I provided is being misunderstood. As I mentioned before, only the original P3 (NOT P3.1) needed to be sent into Germany to get the screen replaced.

All the other displays such as the ones on the Profilux 3.1, Mitras LX, and Gen 1 Doser can be replaced by the user simply by ordering the replacement screen. If a problem ever arises where the screen is no longer readable on these units, support is only an email away. If the issue happens within the warranty window, the replacement screen will be shipped to the owner free of charge, no issues there.

If the owner wants to send us the product to have us do the repair, we will do that from our USA warehouse.

If the warranty is expired, then the part would have to be purchased.

I do not understand where the thought that every GHL displays that becomes unreadable needs to be sent to Germany. That is simply not true, with the exception of the original Profilux 3; this is information coming directly from Matthias.

To say that so many GHL products have had screen issues based on what was mentioned in this thread is not a fair comparison, especially considering how many have sold through the years.

So, if one is having issues with their displays, we ask that you send us an email so we can help you out in that matter.

AQD_ottawa
02/25/2016, 09:00 PM
only the original P3 (NOT P3.1) needed to be sent into Germany to get the screen replaced.

Vinny this is not correct and what is upsetting people. We used to change boards all the time, I can only assume GHL since going direct has changed this policy?

We need to talk about this offline ;)

Steve Atkins
02/25/2016, 10:25 PM
Mine looks like the top one in those photos but I have turned the display brightness right down since I mostly use the Touch. Maybe the issue is with the brightness adjustment circuitry rather than the screen itself.

d2mini
02/26/2016, 07:35 AM
FWIW, I was told by Mathias a year ago that my version was not user replaceable.
At that time, there was talk of sending it to the new not yet open USA office but now it was requested to send it back to the homeland. Not that big a deal, just some extra shipping costs. It has already arrived at GHL.

hani
02/26/2016, 04:28 PM
Mine was p2 that was turned to p3 when the upgrade came out, I did my self according to instruction, now it's fading , can that be repaired by me?
Thanks

doggydoc
02/26/2016, 06:08 PM
What's the price on those screens?

GazzMan
02/27/2016, 02:09 AM
Why do they keep failing, I have 2 mitras and my 3ex, all with failed screens, I would expect things to last longer than 4 years due to the price we pay for top quality equipment.

doggydoc
02/27/2016, 10:06 AM
Why do they keep failing, I have 2 mitras and my 3ex, all with failed screens, I would expect things to last longer than 4 years due to the price we pay for top quality equipment.


Same here GazzMan
I have two Mitras. One is maybe 18 months old and I can barely see the screen. Not a big deal since I use GHL to control. But it doesn't look right.
And my P3x is maybe 3 years old and the lights are barely there.

hani
02/27/2016, 05:52 PM
Mine was p2 that was turned to p3 when the upgrade came out, I did my self according to instruction, now it's fading , can that be repaired by me?
Thanks

Anyone.?

doggydoc
03/01/2016, 06:35 AM
Updates?

d2mini
03/03/2016, 07:28 AM
Updates?

Sorry, I missed this.

The unit arrived on Friday and they must have fixed it Monday because I had an update from Vinny first thing Tuesday morning.
Nice and quick!
Since I'm between tanks at the moment, Vinny is having them hold it for a couple of weeks until the next crate of GHL supplies is sent stateside, since return shipping within the USA will be cheaper for me than international shipping.

It took a while to get the ball rolling, but once everyone was on the same page and I had the OK from Matthias to send it out, things moved very quickly. :cool:

hani
03/08/2016, 08:32 PM
Can some tell me if I can change the screen on p3 that was originally p2?
Thanks

d2mini
04/05/2016, 12:50 PM
Got my Profilux back... much better! I can see the screen! :D

Thanks again Vinny and Matthias. Thanks for updating the firmware, too.