View Full Version : Ridiculous service- I'm done!

03/15/2016, 11:20 AM
I ordered some ATI Bulbs and one came DOA. Emailed customer service about the issue and had very slow response time. It's been two weeks and the lady refuses to replace my bulb and hasn't email back. Below I will paste a response from her on my first email. I also had $200+ in my cart and wasn't given the option for free shipping. Asked about that and she basically side stepped my question and gave me the run around. I'm pi$$ed to say the least.

On Mar 4, 2016, at 1:37 PM, Customer Service <[email protected]> wrote:


I apologize for the delayed response, we have been in the process of moving to a bigger warehouse which has caused us delays.
Thank you,

03/18/2016, 12:38 AM
Thanks for getting back with me and addressing my issue. Much appreciated.