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View Full Version : Vertex skimmer...no replacement parts


reefboy12
05/17/2016, 11:43 AM
Don't purchase a vertex skimmer as there are no replacement parts to maintain. No impeller or replacement pump. Don't understand why company's carry such products.

Ron

redddogg69
05/21/2016, 01:30 PM
Untrue, Contact Vertex at (714) 274-6550. They carry replacement parts for all currently produced products.

reefboy12
05/21/2016, 06:34 PM
Contacted thru email..... No reply!

Potatohead
05/21/2016, 06:37 PM
It doesn't accept a different skimmer pump than what came with it? I find that hard to believe.

redddogg69
05/21/2016, 06:38 PM
Call the number I listed or email [email protected] If you emailed through the vertex aquaristik website it has to bounce from Germany back to California. Try the contact I've listed, or talk to Albert at AquaCave, he can put you in touch with the people at Vertex.

redddogg69
05/21/2016, 06:44 PM
It doesn't accept a different skimmer pump than what came with it? I find that hard to believe.

It does, but not necessary, Vertex has the pumps for currently produced products. This is posted in the Aqua Cave forum and i would be surprised if the OP has talked to Aqua Cave as they are an Authorized dealer for Vertex and know the contact info.

reefboy12
05/21/2016, 07:25 PM
AquaCave.com Aquarium Supplies
Hello,
Unfortunately we do nto have this part available to us at this time. I apologize for this inconvenience. Thank you.

With best regards,
Product Support Team

You can view the ticket and reply from web interface from here .
Join us on these sites:
Facebook -Twitter--Google+
email: [email protected]
phone: 847-775-0640
fax: 847-775-0648
web: www.aquacave.com
Privacy: AquaCave.com respects your privacy and will never ask for personal information in an email advertisement or sell your email address to a third party.
AquaCave, Inc. 3909 Grove Ave. Gurnee, IL 60031 USA

redddogg69
05/21/2016, 07:26 PM
AquaCave.com Aquarium Supplies
Hello,
Unfortunately we do nto have this part available to us at this time. I apologize for this inconvenience. Thank you.

With best regards,
Product Support Team

You can view the ticket and reply from web interface from here .
Join us on these sites:
Facebook -Twitter--Google+
email: [email protected]
phone: 847-775-0640
fax: 847-775-0648
web: www.aquacave.com
Privacy: AquaCave.com respects your privacy and will never ask for personal information in an email advertisement or sell your email address to a third party.
AquaCave, Inc. 3909 Grove Ave. Gurnee, IL 60031 USA

What part are you looking for and for what product?

reefboy12
05/21/2016, 07:32 PM
Syncra sk 400 impeller or complete pump. On no website, sicce didn't reply, vertex didn't reply, marine depot, premium aquatics, aquacave....no one could help. So I purchased another skimmer as this has been going on for 2 weeks now. Should it be this hard? I have been doing this for over 10 years and have never had to hunt something down to this extent.

redddogg69
05/21/2016, 07:36 PM
Syncra sk 400 impeller or complete pump. On no website, sicce didn't reply, vertex didn't reply, marine depot, premium aquatics, aquacave....no one could help. So I purchased another skimmer as this has been going on for 2 weeks now. Should it be this hard? I have been doing this for over 10 years and have never had to hunt something down to this extent.

Which skimmer was this for? I don't recognize that Sicce pump as one used on either their skimmers or reactors.

redddogg69
05/21/2016, 07:38 PM
I'm assuming its an Omega series skimmer as the previous IN series (now discontinued) did not use Sicce pumps.

reefboy12
05/21/2016, 07:41 PM
yes, omega 150......worked well too!

redddogg69
05/21/2016, 07:44 PM
yes, omega 150......worked well too!

I can say with complete certainty that Omega 150 parts are available. I'm shocked none of the mentioned retailers could assist you. If you call or email the contacts I posted they will without a doubt be able to get any part for the Omega series skimmer for you right away (assuming they are in stock and not awaiting a shipment of them)

reefboy12
05/21/2016, 07:48 PM
Thanks for the help reddogg! At this point I'm calling it and have moved on to another product. I appreciate the info tho.

Mastiffsrule
06/02/2016, 04:38 PM
Same boat as you. Had the older IN. Pump finally gave out. Searched for a month thru tons of vendors. Ended up with Nyos and love it. Tons of skim on my 180. But for the cost of Vertex you'd think the support would be better

mzeme565
06/08/2016, 04:09 PM
good luck

4age
07/05/2016, 03:49 AM
iv been trying to source an impeller in South Africa for the last month. No longer being stocked by local distributor and all stores iv contacted online don't have stock. Struggling to find a supplier willing to ship to South Africa

ChimolaFish
07/22/2016, 09:00 PM
Contact Vertex. They will send a part out. I know since I bought an impeller from them not too long ago.

2wheelsonly
07/25/2016, 02:27 AM
I have had nothing but issues getting in touch with vertex...I love the look of their stuff but just assume I have to replace it if I have any problems with it.

redddogg69
07/25/2016, 08:32 AM
Untrue, Contact Vertex at (714) 274-6550. They carry replacement parts for all currently produced products.

Call the number I listed or email [email protected] If you emailed through the vertex aquaristik website it has to bounce from Germany back to California. Try the contact I've listed, or talk to Albert at AquaCave, he can put you in touch with the people at Vertex.

I have had nothing but issues getting in touch with vertex...I love the look of their stuff but just assume I have to replace it if I have any problems with it.

What is the issue? I've been able to get Adam on the phone or by email every time I've contacted him.

CODE3EMT
07/29/2016, 07:51 AM
Interesting....... I have the Vertex Omega 180i on my Reefer 450. After reading this thread I decided to call the U.S. distributer. A gentlemen answered the phone and I asked if I was able to buy a new pump or impeller from them if God forbid I ever needed it. They said they were able to get parts no problem. I had no problems with customer service.

You could order a new pump or impeller, or both for that matter........just as a redundancy in case of a failure; if your really concerned about parts availability. I always keep a main back up return pump (same model) in case one poops out. I also have a secondary heater new in box and a Vortech MP40 (wet side only) just in case.

Sand Dollar
10/10/2016, 01:25 PM
Just called Vertex at the number given by redddogg69 and it is a good number. Spoke with Adam and he was very helpful. Vertex is an awesome company that build solid products, and the support I just received was wonderful.

dickwhitehead
12/05/2016, 04:12 PM
I too have talked with Adam and he was very responsive and timely. I have an older IN-100 and the magnet has finally swollen to the point that the impeller won't spin. Adam recommended a new pump as replacement parts are no longer available through them.

I sure wish I could buy a new impeller for my original pump. I loved the way it sucked the nastiness out of the water. I'm having a hard time with the thought of spending $90+ for a new pump when a new SCA skimmer can be had for $159.

rocsec1
12/23/2016, 04:29 PM
I've gotten an impeller for my 150.

Sand Dollar
01/02/2017, 01:28 AM
I bought the alpha 250 from an online vendor a while back when I was planning a larger build and the ozone and air line volutes were broken upon opening of the package. Adam went above and beyond, and exceeded my expectations by sending me all the needed volutes at no additional cost. Replacement parts do exist here in the US. You just need to know who to ask. People should educate and research, or at least do a little more due diligence before making presumptuous statements.

powdertang05
08/23/2017, 10:32 PM
contacted Adam via email. Received a reply within a few hours and ordered my part. Its already shipped. Seem pretty easy to get ahold of vertex to me.