PDA

View Full Version : Power supply


Drewl117
07/27/2016, 07:52 AM
I have a deepwater bldc12 and I am looking for the power supply only. Is that something I can order from you guys?
Thanks

MarineDepot
07/28/2016, 06:30 PM
I have a deepwater bldc12 and I am looking for the power supply only. Is that something I can order from you guys?
Thanks

I have a request in to our buyers to find out if we can acquire this part for you. I'll follow up once we hear back from the vendor. Thank you for your question and for your patience while we wait to hear back.

Drewl117
07/29/2016, 06:45 PM
Great... Thank you

MarineDepot
08/02/2016, 01:16 PM
Great... Thank you

Still awaiting a response. We will check back in with our vendor today for an update. I apologize for the delay!

MarineDepot
08/03/2016, 05:32 PM
Great... Thank you

Got this response from our purchasing department a moment ago:

"I finally heard back and they don’t have any of the older power supplies left. But, he mentioned they are getting a new shipment of new ones, so I replied asking if they were compatible or not."

I will relay any new information I hear back as soon as I hear it!

Drewl117
08/03/2016, 07:25 PM
Awesome!! Thanks for your help! I'm having a hard time getting them to reply to my emails


Sent from my iPhone using Tapatalk

MarineDepot
08/04/2016, 10:43 AM
Awesome!! Thanks for your help! I'm having a hard time getting them to reply to my emails


Sent from my iPhone using Tapatalk

You are very welcome! It is our pleasure to serve you. :love1:

Got another response from our purchasing department.

"The new power supplies will be compatible with the older pumps. I will let you know when they get some in."
I will set a reminder to check back in with her next week.

Drewl117
08/17/2016, 07:19 AM
Have you heard anything on the power supplies?
Thank you

MarineDepot
08/17/2016, 09:55 AM
Have you heard anything on the power supplies?
Thank you

Sorry for not replying sooner!

From our buyer:

"They haven't gotten their shipment in. They keep pushing back my ETA."

Drewl117
08/17/2016, 10:13 AM
No problem... I was just checking in. Keep me posted if you hear anything. Thanks again!


Sent from my iPhone using Tapatalk

MarineDepot
08/17/2016, 10:15 AM
No problem... I was just checking in. Keep me posted if you hear anything. Thanks again!


Sent from my iPhone using Tapatalk

I will sent another reminder for 1 week from today but hopefully we hear back sooner!

Drewl117
08/17/2016, 10:54 AM
That would be great! Thanks again for all your help!!

MarineDepot
08/17/2016, 10:55 AM
That would be great! Thanks again for all your help!!

It is our pleasure to serve you! :beer:

MarineDepot
08/24/2016, 11:36 AM
That would be great! Thanks again for all your help!!

No news to report. Our buyer presumes it's going to be a while so I've set my next reminder to follow up for 3 weeks. However, you are welcome to follow up with us here or email us at [email protected] anytime in between.

Drewl117
08/25/2016, 07:39 AM
Ok... Thanks again!!!

MarineDepot
08/25/2016, 10:25 AM
Ok... Thanks again!!!

Our pleasure! We'll stay on this... :hammer:

Drewl117
08/25/2016, 04:05 PM
Haha... Put the hammer down on them. It's pretty crazy they don't have or can't get a power supply!

MarineDepot
09/14/2016, 01:29 PM
Haha... Put the hammer down on them. It's pretty crazy they don't have or can't get a power supply!

Unfortunately we have no new information to share about the power supply. :debi:

I set a new reminder 10 days from now to ask for another update from our buyer.

Any communication on this subject that occurs, I will immediately let you know.

Jeff @ Marine Depot

MarineDepot
10/05/2016, 04:56 PM
Haha... Put the hammer down on them. It's pretty crazy they don't have or can't get a power supply!

They have the pump now. Can you send your shipping address to [email protected]? Thanks!

Drewl117
10/07/2016, 05:59 PM
Address sent. Thank you for all your work!

MarineDepot
10/07/2016, 06:06 PM
Address sent. Thank you for all your work!

You are very welcome!

I forwarded your shipping address to our buyer to pass along to the manufacturer for you. I suspect they will not receive the message until Monday.

I'll likely reply back again early next week once I can confirm they received your address.

Thank you for your patience,

Jeff @ Marine Depot

Drewl117
10/09/2016, 06:58 AM
Thank you for all your help Jeff!!!

MarineDepot
10/10/2016, 11:02 AM
Address sent. Thank you for all your work!

Happy Monday!

OK, heard back from our buyer. She spoke with our vendor once more. This is what they told us:

“We looked and we already accepted a return on DC12 for this customer from {company name] in [state] and drop shipped him a Vectra L1 from MD wholesale to replace it.”
It sounds like the matter is now solved. However, if that is not the case, by all means let me know so we can continue working together to resolve the matter.

Thanks,

Jeff @ Marine Depot

Drewl117
10/16/2016, 08:04 AM
I did get a new pump but I was looking for a power supply for this 1 just in case I need a back up for any reason... I want to buy the power supply.

MarineDepot
10/17/2016, 11:57 AM
I did get a new pump but I was looking for a power supply for this 1 just in case I need a back up for any reason... I want to buy the power supply.

I am going to PM you an email address right now to our contact over there (he'll be anticipating your message) to improve communication. Just a moment...

Drewl117
10/17/2016, 05:03 PM
Got it...Thanks for all the help!

MarineDepot
10/17/2016, 05:04 PM
Got it...Thanks for all the help!

:thumbsup: