ramasule
08/23/2016, 10:02 AM
Hello,
I bought a to good to be true deal of a complete system that had not been used.
Unfortunately one of the items that didn't work, unbeknownst to me was the skimmer.
I took it apart, searched forums for answers, and posted my question here.
Slief, answered very quickly with the correct part and it was ordered.
I received it, and tried it out, the skimmer pump now works, and everything is good.
Hopefully I can have my tank up and running soon.
Diagnosis 5/5 Right part the first time.
Customer Service 5/5 Slief answered very quickly and the other Royal Exclusiv chap sent out the pump part fast.
Shipping 1/5 First, I'm in Canada. Royal Exclusiv sent this part out via UPS which I'm sure is great for the USA but man, they sure squeeze people in duty / importer fees. I ended up paying 70$ for brokerage fees.
If Royal can use USPS that is the best option for Canadians. Second I believe DHL is good.
If not, you will be best served learning how to self declair your items if you buy with Royal Exclusiv.
I give the one because if you don't care about cost and just want quick, it works for you.
I would / will order again, but only if I can get the shipping figured out, other than that everything was excellent.
Thank you Royal Exclusiv,
Ram
I bought a to good to be true deal of a complete system that had not been used.
Unfortunately one of the items that didn't work, unbeknownst to me was the skimmer.
I took it apart, searched forums for answers, and posted my question here.
Slief, answered very quickly with the correct part and it was ordered.
I received it, and tried it out, the skimmer pump now works, and everything is good.
Hopefully I can have my tank up and running soon.
Diagnosis 5/5 Right part the first time.
Customer Service 5/5 Slief answered very quickly and the other Royal Exclusiv chap sent out the pump part fast.
Shipping 1/5 First, I'm in Canada. Royal Exclusiv sent this part out via UPS which I'm sure is great for the USA but man, they sure squeeze people in duty / importer fees. I ended up paying 70$ for brokerage fees.
If Royal can use USPS that is the best option for Canadians. Second I believe DHL is good.
If not, you will be best served learning how to self declair your items if you buy with Royal Exclusiv.
I give the one because if you don't care about cost and just want quick, it works for you.
I would / will order again, but only if I can get the shipping figured out, other than that everything was excellent.
Thank you Royal Exclusiv,
Ram