PDA

View Full Version : Possible issue w/ Tunze Care Magnet


rc1626
12/29/2016, 11:47 AM
Hi Roger,
I purchased a Tunze Care Magnet (Strong) from Aquacave back on the 18th of November. I've had it in my tank for about the last month or so (Standard 120 gallon.) I just noticed this crack in the plastic that covers the magnet on the inside of the tank. Is this supposed to be here? Looks like plastic is swelling slightly as well. Any help would be appreciated.
Thanks.
Rob

rvitko
01/02/2017, 07:56 AM
No, that is a defect, we had a run of magnets where the polyurethane mixer failed and insufficient hardener was added. Please email me a copy of the receipt and I will send a replacement inside magnet.

Tunze at sbcglobal dot net

rc1626
01/02/2017, 08:10 AM
Email sent w/ invoice attached.
Thanks for your help.
Rob

rvitko
01/02/2017, 11:07 AM
Got it, we will send a replacement on Wednesday by Priority Mail. Post office is closed today and we have a lot to catch up on for tomorrow.

rc1626
01/02/2017, 05:41 PM
No problem.
Thanks.