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View Full Version : When is the Profilux 4 shipping ?????


LesMartin
01/08/2017, 07:22 AM
As they don't seem to be too concerned with answering the question on their own forum (aquariumcomputer.com) do you guys have any idea ? It's a bit p*ss poor that they can't even make some sort of announcement for those who have paid up front and were expecting deliveries to start the 19th Dec.

Jerel
01/08/2017, 09:18 AM
Last month - GHL sent an email to those who pre-ordered/purchased the ProfiLux 4... Regarding the delay.

LesMartin
01/08/2017, 03:37 PM
Last month - GHL sent an email to those who pre-ordered/purchased the ProfiLux 4... Regarding the delay.

As I didn't get the email can you expand on what was in it ? A shipping date ? Thanks.

d2mini
01/08/2017, 08:18 PM
As I didn't get the email can you expand on what was in it ? A shipping date ? Thanks.

Parts supply delay. Late January expected ship date.

LesMartin
01/09/2017, 09:54 AM
Parts supply delay. Late January expected ship date.

Thanks.

jimmy n
01/25/2017, 12:27 PM
It's late January. Are they shipping yet? Ordered a few weeks ago.

LesMartin
01/27/2017, 03:04 PM
I received a PM on their forum from Jennifer. She said that my order would ship late this week or early next.

d2mini
01/27/2017, 03:09 PM
Yes, they started shipping. They posted on their forums.

jimmy n
01/28/2017, 10:51 PM
Thank you. I have received no notification of any sort. Please GHL, customer service.

LesMartin
01/30/2017, 07:23 AM
Thank you. I have received no notification of any sort. Please GHL, customer service.

They don't do this very well I'm afraid and it's very frustrating. I only received the PM after I was told to email for a shipping date. No reply to the email led to the PM but only after I'd chased it up (again).

01/30/2017, 11:54 AM
Thank you. I have received no notification of any sort. Please GHL, customer service.

We sent an email to all our US customers notifying them about the P4 shipping status. Perhaps it was re-directed to your spam box?

An update has since been provided, here:
http://forum.aquariumcomputer.com/showthread.php?11862-ProfiLux-4-finally-on-the-way!

We're just waiting for this shipment to arrive. Once it does, we will inspect and begin shipping out orders.

d2mini
01/31/2017, 04:07 PM
Thank you. I have received no notification of any sort. Please GHL, customer service.

I meant shipping from Germany to US warehouse.
There is no fault with CS here. Sorry I wasn't clear.

LesMartin
02/07/2017, 08:04 AM
Mine arrived yesterday. Direct ship from GHL in germany. I'm in the UK.

enthejungle
02/10/2017, 01:06 PM
Just got an email that mine will be here 2/15 shipping from GHL US

d2mini
02/14/2017, 02:23 PM
WOOT! Looky what just arrived. :D

https://photos.smugmug.com/photos/i-K4ZX4vw/1/O/i-K4ZX4vw.jpg

jimmy n
02/14/2017, 04:26 PM
Still haven't received an email, only the receipt for my original purchase. Any idea when they are shipping out stateside?

Jerel
02/14/2017, 06:36 PM
WOOT! Looky what just arrived. :D

https://photos.smugmug.com/photos/i-K4ZX4vw/1/O/i-K4ZX4vw.jpg

Breathtaking.. Lol

I'm not an early adopter this time around, but. I'll need to pull the trigger soon !

d2mini
02/14/2017, 10:29 PM
Still haven't received an email, only the receipt for my original purchase. Any idea when they are shipping out stateside?

They just started shipping preorders late last week from the USA warehouse.

jimmy n
02/16/2017, 12:12 PM
Mine arriving on the 23rd. Yeah.