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rudyr03
03/04/2017, 10:59 AM
I opened my packaging this morning to set up and switch to a zeovit system.. I noticed it was damaged in 2 places instantly and upon further inspection a 3rd place.. this is a huge inconvenience to me and my livestock.. As I now have to wait to resolve this issue at the expense of my livestock.. not to mention this is not a cheap item.. https://uploads.tapatalk-cdn.com/20170304/34adb1e2e893d00b407fa92be51d3dff.jpghttps://uploads.tapatalk-cdn.com/20170304/6f9b5602fa70c1de0d9d94d2d1e07dcb.jpghttps://uploads.tapatalk-cdn.com/20170304/b15a67bdd0e33fda70b229c0bd717a27.jpghttps://uploads.tapatalk-cdn.com/20170304/db2beb7a40ec6c941b16cbb176ac8c73.jpghttps://uploads.tapatalk-cdn.com/20170304/e949eff0b23cbd7538bb3c4cfffc342c.jpghttps://uploads.tapatalk-cdn.com/20170304/f8f7cf08c594df25d7e1096af4277b4e.jpg
1. Looks like the inlet tube glue didn't hold
2. The top piece where you clean the system out snapped
3. Inner chambers glue didn't hold on the base.
I wouldn't expect this from a 400 dollar system.


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rudyr03
03/06/2017, 07:58 AM
I've sent a couple of emails. But it was the weekend hopefully I can get this issue resolved today.


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Randy_BRS
03/06/2017, 12:09 PM
Hey Rudyr03,

First of all, I'm very sorry you had to open your package and find that damaged product! I know how frustrating it can be to have new gear before the weekend and find out that you cannot use it. I'm very sorry that happened to you!

I searched for your email in our CS inbox, but couldn't find it. Could you please PM me your order number or email address so I can start working on this right away?

Thanks for you patience!

-Randy

rudyr03
03/06/2017, 12:11 PM
I called you guys this morning and it's been taken care of.. thanks for your response .. new one is being shipped out


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Randy_BRS
03/06/2017, 12:16 PM
I called you guys this morning and it's been taken care of.. thanks for your response .. new one is being shipped out


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Perfect! Glad to help.

Enjoy your new gear and let us know if you encounter any issues or questions along the way! :)