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View Full Version : My rotor shaft on my BK 2000 snapped.


kalgra
03/07/2017, 11:16 AM
So I noticed my BK Supermarin wasn't running last night. At first I thought the motor block went out. I disassembled the pump and immediately saw the issue. The titanium rotor shaft had sheared off right at the magnet.

How does this even happen? There was no obstruction in the pump inlet nor is there any way for snails or other animals to even get to that part of my sump.

Anyway, I'm in need of a replacement ASAP. I went to the Royal Exclusive USA site and it says a qty of 1 is not available. Please help me get my skimmer back on line.

http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/FC3A7485-27AF-400A-8415-A39778473C41_zps3ig2lg3l.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/FC3A7485-27AF-400A-8415-A39778473C41_zps3ig2lg3l.jpg.html)

slief
03/07/2017, 05:39 PM
Wow. That's something we don't see very often. That was likely the result of a lack of maintenance & or a very old impeller. If you look between the break and the needle wheel, you can see how the shaft is dulled and worn down. That is the result of calcium buildup between the shaft and upper bearing. The calcium buildup likely overheated the shaft and made it brittle. The bearing likely sized or binded on the shaft as a result of calcium in there and the torque from the magnet spinnnig could have in theory sheared the shaft. I strongly suggest doing a breakdown and cleaning every 4-5 months. If you look at the thread below, proper cleaning is discussed including the bearing removal which is mentioned is post 2 of the thread below. If you do the regular maintenance, these pumps will never fail you.
http://www.reefcentral.com/forums/showthread.php?t=2573406

That said, the impellers are likely out of stock in the US. We are waiting for our next shipment from Germany and awaiting the ETA. Its likely 2 weeks out before it arrives. At least that is our hope. You could order directly from Germany. The link below is the RD2000 impeller for an SuperMarin 250. Not sure what skimmer you have but if its not the SM250, you can choose spare parts and go to rotors and then it will let you choose from the different skimmer lines to find the correct impeller for your skimmer/pump. The price in the link includes VAT which would be deducted. Not sure what the shipping cost will be since I am based in the US but that would likely be your fastest method to get the impeller.
http://royalexclusiv.net/en/spare-parts/mini-red-dragon-red-dragon-r-1-bk/rotors/supermarin-pumps/complete-rotor-bubble-king-r-supermarin-250-bk-pump-2000.html

kalgra
03/07/2017, 06:30 PM
Wow. That's something we don't see very often. That was likely the result of a lack of maintenance & or a very old impeller. If you look between the break and the needle wheel, you can see how the shaft is dulled and worn down. That is the result of calcium buildup between the shaft and upper bearing. The calcium buildup likely overheated the shaft and made it brittle. The bearing likely sized or binded on the shaft as a result of calcium in there and the torque from the magnet spinnnig could have in theory sheared the shaft. I strongly suggest doing a breakdown and cleaning every 4-5 months. If you look at the thread below, proper cleaning is discussed including the bearing removal which is mentioned is post 2 of the thread below. If you do the regular maintenance, these pumps will never fail you.
http://www.reefcentral.com/forums/showthread.php?t=2573406

That said, the impellers are likely out of stock in the US. We are waiting for our next shipment from Germany and awaiting the ETA. Its likely 2 weeks out before it arrives. At least that is our hope. You could order directly from Germany. The link below is the RD2000 impeller for an SuperMarin 250. Not sure what skimmer you have but if its not the SM250, you can choose spare parts and go to rotors and then it will let you choose from the different skimmer lines to find the correct impeller for your skimmer/pump. The price in the link includes VAT which would be deducted. Not sure what the shipping cost will be since I am based in the US but that would likely be your fastest method to get the impeller.
http://royalexclusiv.net/en/spare-parts/mini-red-dragon-red-dragon-r-1-bk/rotors/supermarin-pumps/complete-rotor-bubble-king-r-supermarin-250-bk-pump-2000.html


Thanks for your reply. I suppose that is as good an explanation as any. I admit that it had been about 7-8 months since I performed a thorough cleaning of the pump and that is much longer than recommended but still seems odd. Also I am the second owner of this skimmer so I cant speak to prior maintenance. Perhaps previous wear under those types of condition also contributed to weakening the shaft. Not too mention this one of the earlierst supermarin 200s available so it is old as well. When I took the pump apart I didnt notice any excess build up on the rotor. Regardless this should serve as lesson to all about the importance of routine maintenance.

I appreciate the link you provided. I actually have a Supaermarin 200 but its the older model and my Pump is labeled as a BK2000 so I assume it dosnt matter that its running on a supermarin 200?

Also could any other damage have occurred to the motor block? Would it be more advisable to buy a complete pump assembly instead?

Here is the other end of the rotor for reference as well as a pic of the motor block.

http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/E12F3E98-49D7-4976-B364-AD8FD9958142_zpsgyqrs0js.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/E12F3E98-49D7-4976-B364-AD8FD9958142_zpsgyqrs0js.jpg.html)

http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/F38381BC-F61F-48AF-9F2F-A9001F8EED2A_zps5z9gd8ff.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/F38381BC-F61F-48AF-9F2F-A9001F8EED2A_zps5z9gd8ff.jpg.html)

slief
03/07/2017, 08:21 PM
Interesting. The SM200 originally had a BK1500 block.. Do me a favor. Take a look at the photo below. It shows you how to measure the impeller. More importantly the magnet. This image is only for illustration and will not reflect your impeller. Measure your magnet and let me know if it's 50mm. We may actually have the impeller in stock in Florida but I want to double check with Germany since your SM200 has the BK2000 block.

http://i390.photobucket.com/albums/oo347/shleif/Tanks/Royal%20Exclusiv/IMG_3015_zps6xfxvyaz.jpg

kalgra
03/07/2017, 08:40 PM
Interesting. The SM200 originally had a BK1500 block.. Do me a favor. Take a look at the photo below. It shows you how to measure the impeller. More importantly the magnet. This image is only for illustration and will not reflect your impeller. Measure your magnet and let me know if it's 50mm. We may actually have the impeller in stock in Florida but I want to double check with Germany since your SM200 has the BK2000 block.

http://i390.photobucket.com/albums/oo347/shleif/Tanks/Royal%20Exclusiv/IMG_3015_zps6xfxvyaz.jpg



Thanks for all your help I really appreciative it. Looks like its about 60mm to me also here is the skimmer body I own for reference.

http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/44C99F22-5318-443A-832B-E58848DF6992_zpsvvygfyjs.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/44C99F22-5318-443A-832B-E58848DF6992_zpsvvygfyjs.jpg.html)

http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/A1745B06-7919-44F4-9E48-C16D18FFE83B_zps5hkirguy.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/A1745B06-7919-44F4-9E48-C16D18FFE83B_zps5hkirguy.jpg.html)

kalgra
03/07/2017, 08:42 PM
Perhaps this isnt a supermarin, could I be mistaken?

slief
03/07/2017, 08:50 PM
Thanks for the pictures. That is an older Deluxe skimmer. MUCH older. An oldie but a goodie! Can you take a picture of the needle wheel too?

kalgra
03/07/2017, 09:10 PM
That makes sense, I guess im not sure why I thought it was an older supermarin. But Yes this skimmer has always performed amazingly.

I looks like the needle wheel is right at 50mm in diameter and and about 29-30mm in width.


http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/1A623186-2E4E-4F99-9EE5-F6401B7D8245_zpsl5sfawhg.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/1A623186-2E4E-4F99-9EE5-F6401B7D8245_zpsl5sfawhg.jpg.html)

http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/1722CA85-C20D-4C25-88E7-572DD60E7D7E_zpsqyxkhyhd.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/1722CA85-C20D-4C25-88E7-572DD60E7D7E_zpsqyxkhyhd.jpg.html)

http://i831.photobucket.com/albums/zz234/kalgra/Build%20Thread/54EC591E-3B2C-4CB9-A80D-3B6C6E757CDE_zpsrvryfvsp.jpg (http://s831.photobucket.com/user/kalgra/media/Build%20Thread/54EC591E-3B2C-4CB9-A80D-3B6C6E757CDE_zpsrvryfvsp.jpg.html)

slief
03/07/2017, 10:29 PM
Super! That will certainly help. It's not often that people on this side of the pond have a metric ruler! I do but most don't. I am also assuming that Westminster is in the US and possible Westinster Calif???


I sent an email off to Germany and directed them to this thread so they can see the pictures. I should have an update for you in the morning.

slief
03/08/2017, 12:24 AM
Just confirmed. This is the correct impeller. This is the Eu website. They are included with our next shipment but I don't have the ETA on that yet. Like I said, it's likely at least 2 weeks before that shipments arrives.

kalgra
03/08/2017, 07:18 AM
Just confirmed. This is the correct impeller. This is the Eu website. They are included with our next shipment but I don't have the ETA on that yet. Like I said, it's likely at least 2 weeks before that shipments arrives.

Thanks slief you have been such great help.

I'm located in Westminster Colorado a superb of Denver. I'm ok to wait 2 or 3 weeks if needed. I got a backup skimmer running on my tank now so I have some wiggle room.

Thanks so much!

slief
03/08/2017, 10:45 AM
Thanks slief you have been such great help.

I'm located in Westminster Colorado a superb of Denver. I'm ok to wait 2 or 3 weeks if needed. I got a backup skimmer running on my tank now so I have some wiggle room.

Thanks so much!

Super. I will update once I have an ETA.

kalgra
03/08/2017, 10:50 AM
Super. I will update once I have an ETA.

Excellent! Thanks so much!

Klaus Jansen
03/08/2017, 02:52 PM
@kalgra ..

i saw the pictures, and what i can say, the shaft is an older Tungsten-shaft, 7-8 years ago, we change to unbreakable Titanium-shafts.

We have a shipment to USA, we want put Spareparts to the shipment.
Your Skimmer is a Bubble King Deluxe 200 Modell 2008.
Thanks for the Pictures, thats very helpfull. And what i see : ... your skimmer is in very good condition ...

best regards from Germany ...Klaus

kalgra
03/25/2017, 09:50 AM
Super. I will update once I have an ETA.

Hi slief,

Just checking in. Any kind of new ETA for this part?
kind regards

slief
03/25/2017, 10:41 AM
Looks like the air shipment with spare arrives arrived Thursday. The partnumber is 125/1-1 and they are in stock.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-1000::852.html

kalgra
03/25/2017, 10:59 AM
Looks like the air shipment with spare arrives arrived Thursday. The partnumber is 125/1-1 and they are in stock.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-1000::852.html

Thanks Slief, you have been so helpful!

The link you included looks like its for the 50mm. I believe I need the 60mm, I don't see a selection option for that. Is there another link to the 60mm version?

Thanks!

kalgra
03/25/2017, 11:00 AM
Is this the one I need?

http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-2000::181.html

kalgra
03/25/2017, 11:01 AM
Looks like the part number for that one 125/1-3? no?

slief
03/25/2017, 12:24 PM
Looks like the part number for that one 125/1-3? no?

Germany told be it was the X-1 which is for the Deluxe 200. Though you have the BM2000, I think the X-1 is the correct impeller for you skimmer and not the 1-3. I can double check again with Germany but they did say X-1 which is 1-1 in the US

kalgra
03/25/2017, 12:37 PM
Germany told be it was the X-1 which is for the Deluxe 200. Though you have the BM2000, I think the X-1 is the correct impeller for you skimmer and not the 1-3. I can double check again with Germany but they did say X-1 which is 1-1 in the US


I see, I misread/misunderstood the "Size" reference listed in the technical data. I assumed the "size 50" meant 50mm. I see now that down below the magnet dimensions match up. I was also thrown by the listing under the BK1000 instead of the BK2000 (which is how my motor block is labeled) I think thats the part that just concerns me the most.

Not trying to argue or doubt you, you obviously are extremely knowledgable I just want to avoid any possibility of accidentally ordering the wrong part. Again thanks so much for your help.

complete rotor Bubble King«

Technical data:
for Bubble King« pump 1000
with metal-shaft
needle wheel:
size 50
POM black
110V/60Hz

magnet-dimensions
length: 60mm
diameter ě: 30mm

slief
03/25/2017, 03:03 PM
I see, I misread/misunderstood the "Size" reference listed in the technical data. I assumed the "size 50" meant 50mm. I see now that down below the magnet dimensions match up. I was also thrown by the listing under the BK1000 instead of the BK2000 (which is how my motor block is labeled) I think thats the part that just concerns me the most.

Not trying to argue or doubt you, you obviously are extremely knowledgable I just want to avoid any possibility of accidentally ordering the wrong part. Again thanks so much for your help.

complete rotor Bubble King«

Technical data:
for Bubble King« pump 1000
with metal-shaft
needle wheel:
size 50
POM black
110V/60Hz

magnet-dimensions
length: 60mm
diameter ě: 30mm


Completely understandable. I will message Germany to confirm again and get back to you Monday.

slief
03/27/2017, 03:37 PM
Sorry for the delay. I have Germany reviewing the pictures you posted again to be 100% certain. I think the part number I provided above was correct. They replied back this morning with a question and I sent them the pictures again as soon as i got in but it was evening in Germany. As such, hang tight until tomorrow.

slief
03/28/2017, 09:38 AM
So the rotor I linked to above is the correct rotor. You could use the Rotor for the BK2000 which is a larger rotor but that is suited more for the 300 series skimmers. It will work fine but you may need to lower your sump level or open the wedge pipe some.

60mm rotor for Deluxe 200. Disregard the BK1000. This rotor will work fine and is most likely what you have now as it was the recommended rotor for the Deluxe 200.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-1000::852.html

This is the other 60mm rotor for BK2000.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-2000::181.html

As I said, both will work but the first one is the rotor that the Deluxe 200's were shipping with.

kalgra
03/29/2017, 07:33 AM
So the rotor I linked to above is the correct rotor. You could use the Rotor for the BK2000 which is a larger rotor but that is suited more for the 300 series skimmers. It will work fine but you may need to lower your sump level or open the wedge pipe some.

60mm rotor for Deluxe 200. Disregard the BK1000. This rotor will work fine and is most likely what you have now as it was the recommended rotor for the Deluxe 200.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-1000::852.html

This is the other 60mm rotor for BK2000.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-2000::181.html

As I said, both will work but the first one is the rotor that the Deluxe 200's were shipping with.

Awesome! Thanks so much for all your help? I really appreciate it!

kalgra
04/10/2017, 01:48 PM
So the rotor I linked to above is the correct rotor. You could use the Rotor for the BK2000 which is a larger rotor but that is suited more for the 300 series skimmers. It will work fine but you may need to lower your sump level or open the wedge pipe some.

60mm rotor for Deluxe 200. Disregard the BK1000. This rotor will work fine and is most likely what you have now as it was the recommended rotor for the Deluxe 200.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-1000::852.html

This is the other 60mm rotor for BK2000.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/rotors/Bubble-King-Pumpen/complete-rotor-Bubble-King-skimmer-pump-BK-2000::181.html

As I said, both will work but the first one is the rotor that the Deluxe 200's were shipping with.



Hi slief,

I received my replacement rotor today. It does indeed look like an exact match. However when I reassembled the pump and plugged it in I noticed very little was happening. Upon further inspection it is apparent that the pump is only turning the rotor intermittently. It starts to run then it stops an might try to start again but never really gets going.It seems like the motor block is struggling to turn it. I also notice was seems like a significant shake in motor when it is turning. Everything seems to turn freely and does not seem bound in any way. I have disassembled and reassembled a couple times now which didn't help.

Any ideas what could be wrong?

Thanks,
Kris

slief
04/10/2017, 03:06 PM
Hi slief,

I received my replacement rotor today. It does indeed look like an exact match. However when I reassembled the pump and plugged it in I noticed very little was happening. Upon further inspection it is apparent that the pump is only turning the rotor intermittently. It starts to run then it stops an might try to start again but never really gets going.It seems like the motor block is struggling to turn it. I also notice was seems like a significant shake in motor when it is turning. Everything seems to turn freely and does not seem bound in any way. I have disassembled and reassembled a couple times now which didn't help.

Any ideas what could be wrong?

Thanks,
Kris

First thing I would do is pull the bearing and make sure it's clean inside the orifice and also installed properly. If it's not inserted properly, the shaft will bind. That said, if its not that, then you will need a new block.

Here is a link to the info on the bearing. See post 2.
http://www.reefcentral.com/forums/showthread.php?t=2573406

We have the blocks in stock. If you need a new block, this is the replacement block for that pump assuming yours has the AKB which is the red tube that connects from the pumps cover to the side block.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/motor-blocks/part-motor-block-with-AKB-for-Bubble-King-Supermarin-1500-2500::177.html

If your pump does not have the AKB, then you would likely need this block. If you don't have the AKB model, please post a couple pictures so I can see each side of the block.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/motor-blocks/part-motor-block-for-Red-Dragon-pump-4-5m-17m::175.html

kalgra
04/10/2017, 03:45 PM
First thing I would do is pull the bearing and make sure it's clean inside the orifice and also installed properly. If it's not inserted properly, the shaft will bind. That said, if its not that, then you will need a new block.

Here is a link to the info on the bearing. See post 2.
http://www.reefcentral.com/forums/showthread.php?t=2573406

We have the blocks in stock. If you need a new block, this is the replacement block for that pump assuming yours has the AKB which is the red tube that connects from the pumps cover to the side block.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/motor-blocks/part-motor-block-with-AKB-for-Bubble-King-Supermarin-1500-2500::177.html

If your pump does not have the AKB, then you would likely need this block. If you don't have the AKB model, please post a couple pictures so I can see each side of the block.
http://royalexclusiv.com/Spare-Parts/Mini-Red-Dragon-Red-Dragon-1-BK/motor-blocks/part-motor-block-for-Red-Dragon-pump-4-5m-17m::175.html



The pump is clean as it could be. I believe the bearing is seated properly. The o-ring side up correct?

It will really suck to now have to buy a new motor block as well. I guess the thought being that the block was damaged somehow when rotor broke? I thought the electronics inside the block shut down if it detects something isnt right?

I guess it just seems a bit wierd that shaft breaks and the block goes bad at the very same time.

Thanks!
Kris

slief
04/10/2017, 03:55 PM
The pump is clean as it could be. I believe the bearing is seated properly. The o-ring side up correct?

It will really suck to now have to buy a new motor block as well. I guess the thought being that the block was damaged somehow when rotor broke? I thought the electronics inside the block shut down if it detects something isnt right?

I guess it just seems a bit wierd that shaft breaks and the block goes bad at the very same time.

Thanks!
Kris

Yes, o-ring side up. What likely happened is when the rotor snapped, there was an excessive load on the block which overheated the coils. It's also possible that whatever led to the impeller shaft snapping was what caused the motor to go too and that is likely a heavy load or binding between the needle wheel and the cover or block. There is an overload protection circuit but that just causes the pump to shut itself off and try to restart when it detects too much heat in the coils. If it continues to do that, the coil inside block overheats and the block can die prematurely. That is about the only thing that causes these blocks to fail. Overload caused by friction or the impeller seizing. My guess is then the shaft sheared, the magnet was free floating inside the block and no longer centered. The block would have continued to try to spin the magnet which would have come in contact with the sides of the block or the face. That would have overloaded it. That or what ever caused the shaft to break in the first place. The good thing is that the new shaft you got should me metal. The new block if properly maintained will last 10+ years if you keep it clean inside.

kalgra
04/10/2017, 04:05 PM
Yes, o-ring side up. What likely happened is when the rotor snapped, there was an excessive load on the block which overheated the coils. It's also possible that whatever led to the impeller shaft snapping was what caused the motor to go too and that is likely a heavy load or binding between the needle wheel and the cover or block. There is an overload protection circuit but that just causes the pump to shut itself off and try to restart when it detects too much heat in the coils. If it continues to do that, the coil inside block overheats and the block can die prematurely. That is about the only thing that causes these blocks to fail. Overload caused by friction or the impeller seizing. My guess is then the shaft sheared, the magnet was free floating inside the block and no longer centered. The block would have continued to try to spin the magnet which would have come in contact with the sides of the block or the face. That would have overloaded it. That or what ever caused the shaft to break in the first place. The good thing is that the new shaft you got should me metal. The new block if properly maintained will last 10+ years if you keep it clean inside.

Well that really sucks but I do appreciate your prompt reply. Thanks for that!

kalgra
04/10/2017, 04:15 PM
Yes, o-ring side up. What likely happened is when the rotor snapped, there was an excessive load on the block which overheated the coils. It's also possible that whatever led to the impeller shaft snapping was what caused the motor to go too and that is likely a heavy load or binding between the needle wheel and the cover or block. There is an overload protection circuit but that just causes the pump to shut itself off and try to restart when it detects too much heat in the coils. If it continues to do that, the coil inside block overheats and the block can die prematurely. That is about the only thing that causes these blocks to fail. Overload caused by friction or the impeller seizing. My guess is then the shaft sheared, the magnet was free floating inside the block and no longer centered. The block would have continued to try to spin the magnet which would have come in contact with the sides of the block or the face. That would have overloaded it. That or what ever caused the shaft to break in the first place. The good thing is that the new shaft you got should me metal. The new block if properly maintained will last 10+ years if you keep it clean inside.

So I just tried to order the block with the AKB and it says the item is out of stock. I assume thats not really the case?

Thanks,
Kris

slief
04/10/2017, 05:30 PM
So I just tried to order the block with the AKB and it says the item is out of stock. I assume thats not really the case?

Thanks,
Kris

They are in stock. Or at least they were as of earlier today.

slief
04/10/2017, 05:34 PM
PM me your order number along with your email address and the part number you ordered. I will get an email going to Ft. Myers. Our website only lists stock items and deactivates inventory once they are out of stock. The item is now showing delisted due to the lack of inventory. Your order would have taken it off the site if that was the last one we had. That said, the website inventory isn't always accurate and from time to time, here is more inventory than the website shows.

slief
04/10/2017, 05:39 PM
I just messaged Ft. Myers. I should know shortly but I am pretty sure we have a couple of them and I know there are several more in the container thats due to arrive very soon.

slief
04/10/2017, 05:44 PM
Looks like an order was received from you for the block. I think we should have them. It's already almost 7PM there and they are gone from the office but we will have a confirmation for you first thing tomorrow.

kalgra
04/10/2017, 05:52 PM
Looks like an order was received from you for the block. I think we should have them. It's already almost 7PM there and they are gone from the office but we will have a confirmation for you first thing tomorrow.


Thanks sounds like you have what you need. I PMed my order number and address to you just in case.

Thanks again!!

kalgra
04/23/2017, 09:36 AM
Looks like an order was received from you for the block. I think we should have them. It's already almost 7PM there and they are gone from the office but we will have a confirmation for you first thing tomorrow.

Got the new pump on and my skimmer is back in business, skimming better than ever. I just want to express a ton of thanks to you and Royal Exclusive. Your customer service was top notch! Some of the best I have ever experienced.

Again thanks so much!

slief
04/23/2017, 10:06 AM
Got the new pump on and my skimmer is back in business, skimming better than ever. I just want to express a ton of thanks to you and Royal Exclusive. Your customer service was top notch! Some of the best I have ever experienced.

Again thanks so much!

Great to hear!! Very glad to help! :beer: