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SNAKEMANVET
06/26/2017, 11:42 AM
Just installed the unit with the duel di filters.the second the first di is only half full while the second is 1/4 full.Is this normal.water pressure is 70 psi.

SNAKEMANVET
06/26/2017, 12:11 PM
Also have three leaks that I have tried to fix, one is where the carbon filter mounts to the bracket, seems to be leaking around one of the screws on top and one from the auto shutoff valve and one from the membrane. I have tried several times to fix and they keep leaking.

Randy_BRS
06/27/2017, 07:15 AM
Also have three leaks that I have tried to fix, one is where the carbon filter mounts to the bracket, seems to be leaking around one of the screws on top and one from the auto shutoff valve and one from the membrane. I have tried several times to fix and they keep leaking.

Hey there,

Oh no! I'm so sorry that you have some leaks with your unit. We can absolutely get you taken care of for those leaky points! If you could give our CS team a quick call at 763-432-9691 any one of them can help you out immediately!

Please let me know if there is anything I can help with! :)

-Randy

SNAKEMANVET
06/28/2017, 04:40 PM
Thanks Randy, I got the leaks fixed and it's doing great.

Randy_BRS
06/29/2017, 07:25 AM
Thanks Randy, I got the leaks fixed and it's doing great.

Awesome! That's great news! :)