PDA

View Full Version : Tunze HELP!


PirateToast
06/26/2017, 08:51 PM
I'm at a loss. I have a new 7096 multicontroller and two new 6105's. This is beyond complicated to get these setup. I have both pumps plugged into the controller, both pumps plugged into the wall, and the controller plugged into a laptop. I set all sockets to 30%.

After much trial and error, one of the pumps finally turned on. I don't even know what I did except kept trying sending stuff. The other is still a no go.

I literally work on a dev team and can't figure this thing out.

PirateToast
06/26/2017, 09:40 PM
Im returning this junk. This is an absurdly terrible product for the cost.

rvitko
06/27/2017, 09:45 AM
If you still have it and would like some help, I am happy to help.


There is no need to have the pumps connected, you can set up only the controller and then bring it to the tank and connect pumps.

I would need to know what operating system you are using, on mac it is plug and play but on Windows you will typically need to configure it to a lower com port 1-5 to make a connection, connection status is shown at the bottom of the setting window and if you are connected it should be pretty simple to set up.

PirateToast
06/27/2017, 09:59 PM
If you still have it and would like some help, I am happy to help.


There is no need to have the pumps connected, you can set up only the controller and then bring it to the tank and connect pumps.

I would need to know what operating system you are using, on mac it is plug and play but on Windows you will typically need to configure it to a lower com port 1-5 to make a connection, connection status is shown at the bottom of the setting window and if you are connected it should be pretty simple to set up.

It's absurdly dumb that $500 plus worth of product has com restrictions in 2017. That's almost 90's technology.

I was connected, the pumps just wouldn't take any of the programs. One eventually turned on but wasn't modifiable after that. The other never took. Im done with this failed Tunze experiment. I don't know where they get a good reputation with awful software, terrible instructions, and an absurdly overpriced product.

rvitko
06/28/2017, 08:27 AM
The 7096 was made from 2008-2016 and is now obsolete, it is still available as old stock remains but the current versions 7097 and 7000 don't have these issues. I suspect the most likely issue is this older controller was made for pumps before the 7090 controller was included with the pumps, the voltage signal at the time was 0-8V, it is now 0-6.5V as a result a calibration is needed on the 7090 or the pump will stop at lower speeds. We have a how to video and written instructions on this I could send. I think regardless of your experience with the controller, you will be hard pressed to find a better pump with the life span and reputation the 6105's have.

slief
06/28/2017, 02:21 PM
I think regardless of your experience with the controller, you will be hard pressed to find a better pump with the life span and reputation the 6105's have.

I agree. Sadly people don't have patience to figure things out or get the help they need. You have always provided great support and in fact, better thaan any of your competition. People apparently don't understand how great these pumps truly are and how long they last compared to ANY other pump on the market. That said, I am not sure why the OP chose the 7096 when the new pumps have the controller built in. Like you said, he probably bought somebodies old stock and in doing so, he completely tainted his own experience by buying an EOL controller. Even so, having used the 7096 in the past, it's a great controller too once you get it configured.

Not sure about the whole contention with COM ports though. I've been in the IT industry manufacturing servers and storage products for the last 30 years and depending on what you are connecting to, USB device drivers will often create a COM port. This is true with many devices in the aquarium industry whether it's controllers, lighting etc that need to first be configured via USB. The same goes will all kinds of storage products that you configured via USB. Who cares anyway, you only set the 7096 up once and if I had to guess, it's probably a user error but I could be wrong.

Anyhow, this is a shame. He will never know just how great these pumps are. I have some Tunze's that are going on 10 years now and would never run any other power head in my tanks or a clients. I've seen how long the competitions power heads don't last.

smatter
06/29/2017, 01:12 PM
In my line of work the demeanor of the person I am interacting with has a great deal to do with the outcome of said interaction. In this case the outcome would have been unfavorable. I agree with Slief, you make the best pumps, back them with the best customer service, and have the most patience :)