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Treasure Coast
07/03/2017, 04:46 AM
10% off coupon not working for me.

CritterHeaven
07/03/2017, 07:35 AM
I got the email saying 10% but no way to get it???

Randy_BRS
07/03/2017, 09:45 AM
Hey guys,

We did send out the Preferred Reefer 10% off 4th of July preview sale, which you would have to be logged into your account to see the discounted prices.

If you have an actual coupon code that doesn't work, we can absolutely get you taken care of right away! Just give our CS team a call and the code and they can help you out. :)

763-432-9691

-Randy

Treasure Coast
07/03/2017, 09:48 AM
Hey guys,

We did send out the Preferred Reefer 10% off 4th of July preview sale, which you would have to be logged into your account to see the discounted prices.

If you have an actual coupon code that doesn't work, we can absolutely get you taken care of right away! Just give our CS team a call and the code and they can help you out. :)

763-432-9691

-Randy

Hi, I don't see any discounted prices. Are we not allowed to because we are under a Group Buy?

Randy_BRS
07/03/2017, 09:49 AM
Hi, I don't see any discounted prices. Are we not allowed to because we are under a Group Buy?

Hi!

Yah, unfortunately we cannot offer both at the same time, but the sale will continue through tomorrow! :)

-Randy

CritterHeaven
07/03/2017, 09:51 AM
Agreed. I am looking at the products in the email and they don't look to be on sale. Hannah dkh checker is $49, is that regular price or sale price?

Randy_BRS
07/03/2017, 09:52 AM
Agreed. I am looking at the products in the email and they don't look to be on sale. Hannah dkh checker is $49, is that regular price or sale price?

It may be because you aren't logged in or you are a part of the Group Buy? If neither of those are the case, please shoot me a PM so I can dig a bit deeper into your specific account. :)

-Randy

CritterHeaven
07/03/2017, 09:54 AM
Yes posted before I saw your reply about being part of group buy. Does July 4 sale extend past group buy then?

Treasure Coast
07/03/2017, 09:57 AM
Love you guys but need a better policy! Gets frustrating.

Randy_BRS
07/03/2017, 10:03 AM
Love you guys but need a better policy! Gets frustrating.

I really appreciate your patience and understanding. Typically this isn't an issue as the holidays hardly come on a Tuesday, but this timing was just an odd ball.

Yes posted before I saw your reply about being part of group buy. Does July 4 sale extend past group buy then?

Yep, it sure does. Preferred Reefers get an extra day to shop most of our holiday sales, which is the reason you saw the email. The sale will open to everyone tomorrow and will run the entire day, Preferred Reefer or not. :)


-Randy

CritterHeaven
07/03/2017, 10:21 AM
Sent you a pm as well but is there a way I can opt out of group buy and so participate in early July 4 sale for preferred reefers?

Confuse
07/03/2017, 08:30 PM
I'm confused (ironic, right?)! Just tell me when I should buy my stuff please...today or tomorrow?