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RonSF
11/16/2004, 12:04 AM
I just had a horrific event happen that I feel compelled to tell everyone about caused by the operation of my ReefKeeper.

I got a call from my wife this afternoon around 3:15 saying that my tank was 56ºF and the chiller was still running. No fish were in sight and all my coral was enveloped in mucus and shriveled looking. I had her immediately unplug the chiller and take a look at the heater in the sump to see if it was running. The heater was shattered, presumably from trying to turn on when the water was outrageously cold.

She started running a bucket brigade of 4 cup measuring cups from the tank to the microwave, heating one at a time and pouring them back in the tank. I had another glass heater in the garage in a trash can curing new live rock, but I was afraid that it would shatter as well unless the water was much warmer, so she did about 3 hours of tireless water heating to try to save whatever she could.

It is now a little over 4 hours later and I am home now with a new titanium heater (duh, what was I thinking with glass) and a fresh bag of carbon in the sump. The tank is up to 73.8ºF now and astoundingly, most of my fish look as if they are going to make it. My softies are still tight little balls except for my colt which looks OK already. There are a few bare spots on a M.Danae that look like tissue loss, but crazy as it sounds, the majority of my SPS still have fairly normal coloration, albeit under a layer of heavy mucus. The water is still very cloudy, for obvious reasons.

When she arrived home and began tank CPR there were no fish in sight. She said that most of them gradually came out of the rock and laid around on the sandbed or on rocks. Some, including my flame angel were upside down and motionless at times. My Friedmani is still unaccounted for, but the rest of the fish are looking somewhat normal, if lethargic.

The reason I feel compelled to share this incident here is that my ReefKeeper seems to have triggered it. I made a tactical error that made it possible, which others can fairly easily avoid. I placed my chiller on Channel 5, who's default function is powerhead. At some point today after we left for work this morning, the ReefKeeper reset itself to it's defaults. My heater was on Channel 6, which also defaults to powerhead function, so it was useless as a counter to the errant chiller. I don't know if a power outage triggered this, but the battery backup failed if this is the case. I don't really know if the chiller was being cycled on and off with a wavemaker cycle, but it was obviously on often enough (if not continuously) to bring the temperature to Northern California temperatures.

Whatever the technical cause of the problem, it could have been avoided by me using the same functions assigned by DA. I had no good reason to reassign the Channels. I just changed them because I could. Although I'm sure that this will make no difference under most circumstances (my problem may be a design glitch or just a one in a million malfunction), why take a chance? If you are using other, less mission critical devices it wouldn't be catastrophic. Use a ReefKeeper for a heater and it will almost certainly have a failsafe of it's own high temperature shutoff. Use a ReefKeeper for a chiller that lacks it's own temperature controller and it could spell a disaster like mine. Keep it plugged into Channel 3 JUST IN CASE.

Believe it or not, I will still use my ReefKeeper for my new tank. I know that Nick and Co. will sort this out and hopefully put a warning in the new User Guides at some point about unregulated chillers on alternate channels. I obviously wish I had done things differently in my case, although I could have easily been a lot less lucky with the outcome. I'll know a lot more about my tank's fate in the next day or two and keep you posted. . .
-Ron

RonSF
11/16/2004, 01:02 AM
I just discovered the problem. The battery backup is not working for some reason, so custom settings are lost to the defaults when the power cuts out (which must have happened briefly today), I'll let DA figure out why.

I now have a twofold message: DON"T change your channel assignments unless absolutely necessary, just in case, and DO check the battery function before you walk away from your unit the first time.

-Ron

digitalaquatics.com
11/16/2004, 03:37 AM
Ron and other readers,

We have recently discovered this battery problem (a few days ago) that Ron has run into. Some ReefKeepers can drain their battery too quickly. This will cause their clock and settings to reset if the power is cycled.

Once this problem was identified we were able to find the cause and resolve it. There was definitely the potential for some unit’s batteries to drain quickly. We will be putting a notice on the support page of our web site and starting a replacement program for all customers who have this problem. The details are still being worked out since this is so new, so take a look at our site in the next couple days. If you see that your ReefKeeper shows this symptom please email support@digitalaquatics.com.

Until then, make sure that this kind of problem (settings resetting) can be avoided by taking Ron’s very good idea, of using the default channel assignments. You can change the times and temperatures if you want but if the settings get reset at least you won’t have the problem Ron did.

We are sorry that this is an issue and are very committed to producing a high quality product, and will work hard to do so.

Nick – Digital Aquatics LLC

SHOmuchFUN
11/16/2004, 11:26 AM
:rolleye1:

I thought this was supposed to be a failsafe product... I think we should be getting compensation for being testers of what is becoming a "beta" product.

idua
11/17/2004, 09:43 AM
Are all units affected by this problem? Just how quickly is the battery draining? I just received my ReefKeeper yesterday and of course I reassigned the channels…

SHOmuchFUN
11/17/2004, 12:43 PM
I guess the safe answer would be to use failsafes on our failsafe... Set your heater temp no higher than what you'd want it at and the same for your chiller if it has a built-in controller.

Unfortunately I have my heater and fans on the powerhead channels, but I guess that's alright, since they will cycle every six minutes which shouldn't cause any damage, except for maybe in the summer when it does get warm and the fans only come on for six minutes every six minutes.

Only problem I have is that I have a MH on channel 1, which will NOT have halide protection on the circuit, so if the power DOES go out and the battery drains quickly, then turns back on, there could be a period where it didn't have enough time to cool, causing physical damage to the light, but probably wouldn't hurt the tank much...

digitalaquatics.com
11/18/2004, 01:22 AM
idua

If you just revived yours check if the product version is v1.3. If it is, then you have the latest version of the product. If it is lower you should check your battery function by unplugging the main power to the ReefKeeper. If the battery is dead, your clock and settings will reset (which might be annoying to reconfigure). That will give you a short term answer. Longer-term, we will send you a new remote display that will just work correctly, the “replacement program” will be starting soon but it is still being worked out.


SHOmuchFUN,

You have some good suggestions, our manual even talks about setting the temperature on the heater to a couple degrees warmer than the ReefKeeper temperature set point, not cranked all the way. And if a chiller has a set point you use the same idea, unfortunately Ron’s chiller didn’t have its own temp control.

But with that being said, a replacement remote display will fix the problem and we want to get everyone to the point where they don’t have to worry about this. Confidence in the product has been damaged but we hope to regain that and make happy customers. Stay tuned…

Nick – Digital Aquatics

SHOmuchFUN
11/18/2004, 09:26 AM
So if I have V1.1, should I request a new remote display?

idua
11/18/2004, 11:31 AM
Originally posted by digitalaquatics.com
Longer-term, we will send you a new remote display that will just work correctly, the “replacement program” will be starting soon but it is still being worked out

I think that this is really wonderful that you guys stand behind your product. I only wish that all manufacturers would be as responsible as you are. I will just wait patiently for my replacement part since you are planning to address this issue. By the way, I only have the ReefKeeper for two days I am already in love with it, great product at a great price.

idua
11/19/2004, 09:38 AM
Correction: I check the rev of my ReefKeeper and it is 1.3! Does it mean I’m OK?

connecticut cichlids
11/19/2004, 07:41 PM
I have a question about the chiller control.. I have it set to turn on at 81 degrees, but is there a way to have shut off after it reaches a certain temp?....also, I have v1.1, and I just unplugged the power controller from the wall to see if the time and settings would stay the same, and they did! does this mean that I'm safe from needing a replacement?, although I've only had the unit for a day now!...another note.. Im using a coolworks iceprobe chiller on my tank, but I'm not using the coolworks temp controller, I figured i could just use the reef keeper as the temp controller, is this a good idea?.. JIM:confused:

RonSF
11/19/2004, 08:06 PM
If you have the temperature controller, I'd set it to a degree cooler than the ReefKeeper so that you have a failsafe and still run it through the ReefKeeper if you want. The exact settings may depend somewhat on the high/low range of your controller. The ReefKeeper's is a very narrow range.

Redundant=Good. If I had a chiller with a controller I would still have a tank full of coral.

-Ron

connecticut cichlids
11/19/2004, 08:14 PM
hey ron thanks for the response...what I just noticed on my tank was that i have my reef keeper controller set to turn OFF my chiller at 81.0 degrees, and when the temp just reached that set point, the reef keeper turned off my chiller,,so i'm thinking that I have a semi reliable unit here...I hope!

mikester
12/04/2004, 02:44 AM
Well, I just wanted to let everyone know that this issue is NOT fixed in version 1.3. I got my Reefkeeper a couple of weeks ago, and it came with version 1.3 already installed.

Tonight, I was trying to organize some of the cabling under my tank, and I unplugged the Reefkeeper to reroute the cables, and when I plugged it back in again - everything reset to the factory channels, and the clock reset to 12:00 am.

Between this problem and the chiller control problem, I'm probably going to just return this thing. I think it's unusable as a product in the state it's in - I'll let someone else be the Beta tester.

digitalaquatics.com
12/06/2004, 03:01 AM
Attention ReefKeeper Customers,

Below is the latest update on a recent problem we have had with the ReefKeepers internal battery, this is will also be posted on our support page:

Updated 12/5/04

“We isolated recent problem in which the internal battery would discharge preventing the ReefKeeper from saving the clock and settings across power cycles. We thought that v1.3 software resolved the issue but now realize that the combination of v1.3 software and using a different battery will now correct the problem, resulting in a product version 1.4. All products with version 1.4 have this correction. If you have version 1.3 or earlier Digital Aquatics would like to trade out the remote display as a precautionary measure (email: support@digitalaquatics.com). Products currently shipping do not have this problem.”

Scleractinian
12/11/2004, 08:00 PM
I'm considering a purchase. Has anyone with v 1.4 confirmed correction of the issue?

How long did the batteries last w/ versions -1.3?

connecticut cichlids
12/11/2004, 08:10 PM
I believe the problem has been fixed..I have version 1.1, and I have never had ANY problems what so ever, even after unplugging he unit several times...they asured me that it may not have effected all the v1.1 units an so on..seems to me like it was sparatic..they do stand by there word...customer sevice is top notch IMO!