mhenright
02/23/2005, 08:13 PM
Hi,
I'm a new guy to RC as well as saltwater aquariums (I have had a 20 gal freshwater community tank for years). I recently setup a new 90 gal saltwater tank, added the water and some aragonite sand and have let it setup/soak for a week or so. I was going to purchase LR from my not-so-local fish store (NSLFS?), but they've run out of LR and need many weeks to get new stock and cure it.
I'd been reading about TBS and following the forums, and decided over the weekend to leave the "safety" of the NSLFS and buy from TBS - I've been very impressed by both the quality of the product (as seen in all the pictures shared on RC), which looks genuinely superior, as well as the consistent positive reports of great customer service. It's such a pleasure to do business with a firm that treats customers well, and all reports I've seen about TBS have been very, very positive.
So I was bummed when I called on Monday and got no answer to my phone call, voicemail, or email sent. Reading into the RC forums further got me thinking it may be 30 days or more before I could get some LR from TBS! Calls on Tuesday also went unanswered, and I started thinking that I was going to get really squeezed...
I have to go out of town in two weeks for 10 days, and I'd planned to get a some LR and some LS into the tank this week, let it cycle while I'm here to monitor and take care, then leave it while I'm out of town (with some help from the aquarium knowledgeable house sitter) - but if I coulnd't get through it was looking like I'd get the whole thing pushed out by a month.
Good new today, I called this morning and Mary from TBS picked up. She could not have been more pleasant, knowledgeable, and helpful. She told me they'd had Monday off (President's Day) and then were out sick, and today was "catch up" day. She had my order request from Monday, and the great news is that she tells me they may be able to get my 1st half shipped by the end of the week (no promises!)! It sounds like they're diving a lot this week (I don't know what the key weather issue is for them to get diving, but it looks like a pretty good marine forecast for Tampa Bay this week: http://www.wunderground.com/MAR/GM/830.html). Mary was very helpful with my questions, and I'm already impressed with their customer service.
So here's a picture of my tank as it sits, moving water along.
I'll update the thread when I hear back and let you all know when my 1st half shipment ships!
- Michael
http://reefcentral.com/gallery/data/500/85716SaltwaterTankNewFeb_20_2004_002.jpg
I'm a new guy to RC as well as saltwater aquariums (I have had a 20 gal freshwater community tank for years). I recently setup a new 90 gal saltwater tank, added the water and some aragonite sand and have let it setup/soak for a week or so. I was going to purchase LR from my not-so-local fish store (NSLFS?), but they've run out of LR and need many weeks to get new stock and cure it.
I'd been reading about TBS and following the forums, and decided over the weekend to leave the "safety" of the NSLFS and buy from TBS - I've been very impressed by both the quality of the product (as seen in all the pictures shared on RC), which looks genuinely superior, as well as the consistent positive reports of great customer service. It's such a pleasure to do business with a firm that treats customers well, and all reports I've seen about TBS have been very, very positive.
So I was bummed when I called on Monday and got no answer to my phone call, voicemail, or email sent. Reading into the RC forums further got me thinking it may be 30 days or more before I could get some LR from TBS! Calls on Tuesday also went unanswered, and I started thinking that I was going to get really squeezed...
I have to go out of town in two weeks for 10 days, and I'd planned to get a some LR and some LS into the tank this week, let it cycle while I'm here to monitor and take care, then leave it while I'm out of town (with some help from the aquarium knowledgeable house sitter) - but if I coulnd't get through it was looking like I'd get the whole thing pushed out by a month.
Good new today, I called this morning and Mary from TBS picked up. She could not have been more pleasant, knowledgeable, and helpful. She told me they'd had Monday off (President's Day) and then were out sick, and today was "catch up" day. She had my order request from Monday, and the great news is that she tells me they may be able to get my 1st half shipped by the end of the week (no promises!)! It sounds like they're diving a lot this week (I don't know what the key weather issue is for them to get diving, but it looks like a pretty good marine forecast for Tampa Bay this week: http://www.wunderground.com/MAR/GM/830.html). Mary was very helpful with my questions, and I'm already impressed with their customer service.
So here's a picture of my tank as it sits, moving water along.
I'll update the thread when I hear back and let you all know when my 1st half shipment ships!
- Michael
http://reefcentral.com/gallery/data/500/85716SaltwaterTankNewFeb_20_2004_002.jpg