Battery lifespan?

[Entropy]

I unplugged my RK yesteday for about 10 seconds, and the time reset. Does this mean the internal battery is dead? If so where do we get a new one?

[David Grigor]

I have same problem. I sent email to support on May 12. Haven't heard anything yet.

My unit was purchase 2/20/2005. Firmware version 1.5.

I know this was a known issue with 1.3 version ( as stated on the website ) but I thought should have be resolved in the newer versions.

[Entropy]

Hmmmm, mine is about the same age. I bought it right around the beginning of Feb, and the firmware is 1.5. The weird thing is that none of my settings were lost, just the time.

[larry610]

I am having the same problem, just the time is resetting. Is there a fix for this?

[pecan2phat]

Don't you guys find it strange that DA does not respond or respond timely to questions or problems that their customers are having with their product on their own sponsor forum?

Or is it just me :eek2:

[Entropy]

They respond well to emails, I just don't think they have the man power to monitor RC effectively. (That is my guess anyway).

[larry610]

Well, they are not responding to my emails. I wrote them and asked about the time problem and have not yet heard from them. It is ashamed because I love the product.

[Entropy]

I sent them off an email, so we shall see.

[digitalaquatics.com]

Hey guys,

As far as we can tell we are all caught up on email questions, we had several backed up from the long weekend but are all caught up now.

But you are right, we don't use Reef Central as a tech support platform. We try to be very responsive to support emails and let the forum allow people to share with each other. Of course we chime in every so often but if you need a timely response you need to send us an email ([email protected]).

Of course if we missed one we appologize, but we are very good at staying on top of it.

So for those of you who think you deserve a response please try again and we would be happy to take care of you.

Nick

[Entropy]

Figured as much Nick, and thanks for the email last night. Not sure what I am going to do yet, since I am flat broke and really don't want to send in my brain unit. I think I will just wait until I get paid and then hit you guys up for the exchange in advance program. That way I am not down for a couple days.

[Trini]

.......so we have to spend more money to have the clock issue corrected?

I think I will have to live with it.
My $4 alarm clock does not lose it's time during a power failure.
:(

[Entropy]

No you don't have to spend a dime other than shipping to them to have it fixed. You only have to put up $100 if you want them to send you a new unit BEFORE you send the old one back. You can see the obvious reason, which is because a few people "forgot" to send theirs back in the past. You get your money back as soon as you send the old unit in. Either way, you have to pay shipping one way, but I think that is more than fair, especially when you can do it USPS for $3-4 including delivery confirmation.

[Trini]

Thanks Entopy! You're right, $3 is a cheap.
I like the idea of having to put a depsit down for the exchange unit.
That way I won't be out of a controller.

[pecan2phat]

Insurance guys!
Always consider insuring your package if it's valued over $50........

[Entropy]

Insurance is a good idea, or at least delivery confirmation at the least. UPS insures all packages at $100 or the actual value (if less less than $100) included in the cost of shipping, so that might be a idea as well.