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mattseattle
06/13/2005, 04:58 PM
After only 3 months of use on my ReefKeeper the temperature probe has went bad. Last night I was looking at the display and the temperature was jumping 3 or 4 degrees in a few seconds. It would go down to 71 and back up to 84 or so. It was causing my heater to click on and off, my fan/chiller to come on and off. This morning my tank was at 76 degrees. Ugh! so now I have the probe removed to try to stablize things. I've contacted Nick so hopefully he can send me a new probe quickly.

Can't believe after only 3 months the probe has went bad.
mattseattle
06/13/2005, 09:23 PM
the Reefkeeper is saying my tank is 105 degrees now.....
mattseattle
06/15/2005, 12:25 AM
An Update:

Everything is fixed. Amazing customer service! Quick response and quick solution to the issue.
Toddrtrex
06/15/2005, 10:05 AM
Great, glad to here that everything worked out. What was the problem/solution in case any other of us run into that problem.
mattseattle
06/15/2005, 10:54 AM
The temperature probe went bad.....quick fix.
Toddrtrex
06/15/2005, 11:04 AM
I figured it went bad, :) but did they send you a new one or did you do something to the existing one. TIA
mattseattle
06/15/2005, 11:31 AM
Well they weren't sure if it was the probe or the unit so they exchanged both of them out.
idua
06/28/2005, 01:18 PM
Hi mattseattle. I have the same problem with the temp controller where tamp goes from 70 to 90 than back to 80 and so on. Do you know if Digital Aquatics has a phone number they can be reached at? I sent them an email but have not heard from them yet.
digitalaquatics.com
06/28/2005, 02:32 PM
Hi idua,

I wrote an email to you last night, however, I just found it in my outbox this morning! I apologize for the delay. Let me know if you do not receive my reply.

Best Regards,
Paul
idua
06/28/2005, 03:16 PM
Hi Paul.

Got your email. Thanks.

Nick
mattseattle
06/28/2005, 03:38 PM
Nick - they'll take care of you quickly. I see they already have. Paul is a great guy.

Apparently mine was the first one that ever happened! :)
tonym10
12/18/2005, 05:05 PM
I have the same problem.
digitalaquatics.com
12/18/2005, 06:39 PM
Tony,

I sent you an email. Should be a quick fix for you as well.

Scott B.
Digital Aquatics LLC