Reseting problem

[dieselab]

My RK seems to reset/turn on and off for no apparent reason. It was working fine for the first day, then all of a sudden it is having problems. Even when using just 4 of the 8 inputs, it still resets itself. Any help would be appreciated.

[BlitzK]

Mine is doing this now too... If it keeps it up, I'm going back to power strips and oldschool timers

[dieselab]

I left an email and number with a DA personal. I hope they help fix my problem soon. Good luck

[SHOmuchFUN]

I had the same problem and narrowed it down to my TRIAD T5 Ballast. I put it on its own seperate timer and it works fine now.

Be sure you have the latest RK version as well.

[dieselab]

SHOmuchFUN- I did the same thing and remove one eqiupment at a time. I am currently down to 1 outlet. It was working fine yesturday, but we will see today. I hope I did not spend $200 plus for a single control unit.

[SHOmuchFUN]

They will make it right with you... Don't worry, they have been very responsive and cooperative when I first got mine when they FIRST came out.

A bunch of us were essentially beta testers for a product that obviously hadn't been developed completely. I believe many of the problems are ironed out in their latest version. I would disconnect your T-5s and see how it works without them.

[dieselab]

The T5's are on a ice cap 660. I am sure this can't be the problem because I have unplug and plug each equipment to test if it was the fault. I still haven't even try hooking up my chiller to the RK yet.

[binski]

I had the same "cycling reset" problem and, believe it or not, we narrowed it down to the temp probe connection on the outlet box. I disconnected the temp probe and it stopped the recycling! Scott has been very supportive throughout the process. I am running a replacement unit with the old temp probe and have NO problems now.

Binski

[dieselab]

Will give that a try. To think about it,
the fist day I did not have the probe in. Hopefully this is the problem.
Thanks

[dieselab]

Temp probe is not the problem. Going to send the unit back and hopefully have it repair/replace.

[Entropy]

Well I knew I shouldn't have read this thread, becuase now my reseting problem is back. :( I guess I will eliminate each thing plugged into it to see if I can find the culprit.

[dieselab]

Entropy- that is not going to fix the problem. I tried it over and over again. I didn;t get to send my unit back because DA wanted the receipt, which I do not have, because it was given to me so I decided to just use the old school way of timer and extra powercords. I hope you have better luck then me.

[Entropy]

I tried pulling the temp probe out last night to make sure it was properly inserted. It looked fine, but I redid it anyway. I am on head unit number two already, so I would prefer not having to send it back.

[SHOmuchFUN]

SAME THING happened to me last night!!!

All I did was unplug my two tunze's to clean them off, I went downstairs and came back and the halides were off :mad: The halides came back on and went off yet again... After the third time, they stayed on for about 15 minutes, until they went out for the night.

Hopefully this doesn't happen today, but I'm not going to be home to see it.

[Entropy]

I don't really mind so much when the halides go out, but when the tank goes dark that bugs me. I think I might take the VHO's off the RK and put them on a digital timer so they stay on. I guess that basically reduces the RK to a dual staged controller, but that is all I really got it for anyway. The rest was just gravey. Kind of disappointing though.

[SHOmuchFUN]

Originally posted by Entropy
I don't really mind so much when the halides go out,

Why not? :confused: :confused:

[Entropy]

Well the haildes generally go out and stay out until the RK is done having it's little fit. So far I have noticed it does the on/off thing about three times towards the end of the day (about the same time interestingly enough). So the halides don't have a chance to go on and off. The VHO's on the other hand being instant on/off, go on and off repeatedly and I am pretty sure spook the heck out of the fish. At least if I take the VHO's off, they will stay on regardless of what the RK is doing. I already have pulled all my pumps off it anyway.

I was very excited about this product when it came out, but have since become a bit disillusioned. It doesn't help that I am too lazy to deal with more issues either. :p

[jroescher]

Mine is doing it now also. Been using it about a month and it seems to be getting worse. Seems to be completely random times, and I've checked the whole house to make sure that nothing else is coming on that would send noise through the electric lines.

It's been over a month since the first post here, and no reply from DA. Has anyone gotten any information from them about what the problem is?

[mattseattle]

they seem to be ignoring it...

[BlitzK]

Mine was doing the same thing (as stated above)..

Now my temps have gone mad! all over the place. It's starting to take a toll on my tank too. Temp swings 8-(((

I sent an email to them, received a question, just waiting for a reply now. Hope the tank does ok during my 12hr work shifts comming up!

[digitalaquatics.com]

Guys,

We are sorry to hear about the issues. We haven't been ignoring you as much as we don't have a magic answer. There are 3 different categories of RK customers:

(1) those that never have resetting problems (majority of our customers)
(2) those that have it happen every time the RK tries to turn on their electronic ballasts
(3) those who have it happen every so often

Some of you on this thread fall into the third category. There is one thing that can help a little. Oftentimes, if the problem is marginal, putting it on a separate $5 timer will be enough to stop the issue. However, this approach often does not help those who fall into the second category.

Digital Aquatics is coming out with an expansion socket which accomplishes two goals. First, it increases the power budget of your system; it draws power from a separate source and is only switched on and off by the ReefKeeper. Second, it isolates the devices from the RK much like a separate timer does. So, if putting the “problem ballast” directly into the wall or on a separate timer stops the RK from resetting, you will find that the Expansion Socket will help in the same way.

In general, I recommend putting “problem ballasts” on a separate $5 timer; it’s the cheapest solution to a difficult problem. If you want your ballast controlled by the RK, then the Expansion Socket is the way to go. We haven’t marketed it yet, but we have made it available on our online store for those of you who want to try it. If you try it and are not happy, you may return it for a full refund. The Expansion Socket price is $40 and shipping is currently free. As it does not draw power from the ReefKeeper, it will supply 15 Amps to a connected device without impacting the ReefKeeper’s 15 Amp current limit. This should be a big help to those of you who want to run many high current devices – like chillers or multiple ballasts – on one channel.

Also, as stated on our web site, we continue to offer full refunds to customers who have unacceptable compatibility problems.

I hope this helps.

Nick – Digital Aquatics

[digitalaquatics.com]

Also, there should be no issues with temperature. If you are having a problem with it then it is specific to the unit and we would be happy to take care of that for you. Email support@digitalaquatics.com for assistance.

Nick

[jroescher]

The expansion socket looks like what I need. How does it connect to the RK? I don't have any extra ports to plug anything into, only power sockets.

[digitalaquatics.com]

That's it jroescher...

All you need is an outlet to control the Expansion Socket.

Send me an email at: sfb@digitalaquatics.com and I will send you information on the unit.

Scott B.
Digital Aquatics LLC

[BlitzK]

FYI all, digitalaquaics is replacing my unit...

When working, I love my RK! heh

[owsi]

Since its getting cooler, I have 2 JL Titanium heaters with electronic controls, If RK turns on Halides at same time as heater, it resets. Not all the time but usualy at 5:30 AM the heater comes on too, about once a week. I could probly shift RK heater temp setting to wider range (set at 78.9-79 now) to fool the cpu by decreasing the odds of both coming on at same time. Once the MH have been on for a while it turns the fan on to keep 79 degrees. and runs flawless. D.A. have you looked at filters and sheilding to fix this?

[digitalaquatics.com]

owsi,

It seems unlikely that the heater comes on at exactly the same time as the lights because the heater controls are updated continuously and can happen at pretty much anytime. So it isn't as if we only update all the channels at once at an infrequent rate. What I would try is offset your lights coming on by 15 minutes and see if turning one on at a time helps. Some people have changed how cords are routed and that has affected behavior. You probably also have noticed my previous post about our expansion socket. Hope some of this helps, let us know how it goes.

Nick - Digital Aquatics

[rtwodtwo99]

I have been following this thread since I purchased my RK in May. Yesterday my RK started to reset every 15 minutes or so. This started to happen at around 1:00 PM. I was not at home but my wife was and called me. She noticed that the RK would flash all the lights after everything went off for like 5 seconds and the first 2 channels stayed blinking. I have my MH connected to those channels. I told her to unplug the cords from those channels and stopped resetting.
When I got home I plugged the cords back and the MH came on and stayed ok for the rest of the day. This morning I had the same problem again. The MH came on fine and after like an hour or so the RK started to reset again!!!
I unplugged one of the MH and still resetting. I unplugged the second one and it has worked ok for 30 minutes now.
MH: ARO electronic ballast 250W.

[rtwodtwo99]

I want to thank Scott at Digital Aquatics. He reply to my e-mail and is helpping me solve my problem.
Great customer service!!

[jroescher]

They responded to my email almost immediately with a solution. Customer service is more than you can ask for.

I just don't have the extra cash yet to buy the extra part I need.

Mine goes through stages, sometimes it resets a couple of times in a day, then goes for weeks with no problems.

[digitalaquatics.com]

jroescher

Shoot me an email when you get a chance. I may have a way to get your issue resolved.

sfb@digitalaquatics.com


Scott B.
Digital Aquatics LLC

[digitalaquatics.com]

This issue will be greatly reduced with the new ReefKeeper2! See our new post!

Scott B.
Digital Aquatics LLC

[rtwodtwo99]

Hi Scott,
After I moved my MH to another circuit breaker it stopped the ressting problem. Do you think that if I order the expansion sockect I could plugged in into this other circuit breaker? Or it has to be on the same circuit where my RK is now.
Thank you for your help.

[digitalaquatics.com]

I believe I just sent you an email, but I will respond online as others may have the same question.

Simply, yes. You can power your Expansion Socket with any outlet/circuit you want/need and you can still control it via your ReefKeeper or ReefKeeper2

Hope that helps, and as always email or post any questions!

Scott B.
Digital Aquatics LLC