Ordering salt

[simonf]

Hi,
I recently ordered 2 buckets of salt from you, among other things. While one made the trip fine the other had a huge piece of the bucket broken out of it. The plastic sack inside was not torn so the salt is ok. Just thought you would want to know how the package arrived.

Simon

[dfs/la2]

Dear simonf,

Thank you for your feedback. We apologize for the condition in which your order arrived, but are glad to hear that the contents were undamaged. If you have any further concerns regarding your order, please feel free to contact our customer service line at 1-800-562-7169.

Sincerely,

Leah B.
LiveAquaria.com

[Mikegray]

it says extra calcium and extra trace elements. i would test fresh mixed saltwater and my calcium is 180 on all 3 buckets and mg is like 300. suppose to be 1300!!! what is going on with this salt?

[dfs/la2]

Mikegray,
Although the solution of Reef Crystals premium sea salt can be used immediately, it is suggested that you aerate the water until it reaches oxygen/carbon dioxide equilibrium before use. This will ensure that the calcium and trace elements in the mixture are completely dissolved into the water. This will make the testing of the calcium more accurate. If we can be of any additional assistance, please feel free to contact our Live Aquaria Department at 1-800-334-3699 or via email at customerservice@liveaquaria.com

Joyce F.

[Mikegray]

yea i let it sit for 24hours sometimes more in a garbage can with a mag 18 pump and heater going......

[dfs/la2]

Mikegray,
We apologize that the measurements you have provided are somewhat confusing to us, and feel that this is a matter that should be handled on a more personal basis. In order to better assist you we ask that you contact us at 1-800-334-3699 and we will be glad to sort through this issue with you. Again we do apologize for any inconvenience this may have caused you. If we can be of any additional assistance, please feel free to contact our Live Aquaria Department and we will be happy to answer any questions you may have.

Joyce F.
Liveaquaria.com

[Mikegray]

yea ill give u a guys a call in a day or 2. im trying my 3rd bucket of salt i got from you guys. im trying to mix it a little different way some1 is trying to help me. if it tests really low again ill be contacting you.

[Mikegray]

pffft just tested a fresh batch from my last brand new 50lb bucket and calcium is 200... i cant use any of these buckets for my reef...........................................wata waste.

[Mikegray]

well just called and she didnt kno what to do... tried to transfer me to customer service but didnt pick up so she talked to a supervisor and that person said "u may need to add calcium to it blah blah" it made me laugh cause i cant add 300ppm calicoum and 1000 magnesium to get my tank up and after every water change do it again.. ill just have to go buy some new salt and toss this.. i cant use this for a reef tank. the bucket says EXTRA calcium and trace elements so calcium should easily be in the 400's and mag should be 1200-1350 range. but o well. nothing i can do now..

Mike

[DFS]

Mike,
I am sorry you are experiencing problems with testing your mix water. When using RO/DI water that has close to zero TDS it is advisable to reconstitute or stabilize the water so that it is suitable for mixing with conventional salt mixes. This can be accomplished with a products such as Osmo Prep Marine http://www.drsfostersmith.com/product/prod_display.cfm?pcatid=4127&Ntt=osmo%20prep&Ntk=All&Ntx=mode+matchallpartial&Np=1&pc=1&N=0&Nty=1 . When adding salt mix to distilled or RO/DI water, calcium, magnesium, alkalinity and other elements are often times depleted. Please make sure to add the salt mix slowly so that it dissolves properly and some of the important elements in the mix do not precipitate out of solution causing the batch of water to become cloudy. Furthermore, it is advisable to oxygenate the water 24 hours with an air pump and air stone or power head prior to your water change. From there testing should be preformed with a high quality test kit. Many liquid reagent test kits have a short shelf life causing inaccurate readings. I hope this helps.

Sincerely,
Kevin Kohen
Director of LiveAquaria

[raven567]

<a href=showthread.php?s=&postid=6976125#post6976125 target=_blank>Originally posted</a> by Mikegray
yea i let it sit for 24hours sometimes more in a garbage can with a mag 18 pump and heater going......

Hi Mike,

What kind of garbage can are you using? I had trouble with the calcium in my water when I used the cheap rubbermaid trash cans. Problem went away when I started using a different barrel.
Might be worth a try to mix up a small batch in something else.

It is Reef Crystals you're talking about, isn't it?

[Mikegray]

yea reef crytals. im using 20g rubbermaid garbage can... and im mixing with a mag 18.. plenty of movement and stuff for hours and hours....

[Mikegray]

and im using salifert test kits syringe style.

i sprinkle it now really slow and it doesnt get past 200calcium but o well its okay. its not gonna solve it by just keep posting it.. i have to go buy new buckets of salt.

[dfs/la2]

Mikegray

We are sorry to hear you are still having problems with the salt mix. We would ask that you please contact our Technical Support Department at 1-800-562-7169 extension 225 in hopes that we will be able to assist you in a more personable manner. We also ask that you not dispose of the remainder of the salt contents at this time as we may wish to receive these buckets in return after speaking with you personally. Otherwise, please feel free to contact us through our email at customerservice@liveaquaria.com.

Leah B.
LiveAquaria.com

[Mikegray]

wowowowowowowowowowow talk about customer service. that was awesome! usually places would want ur order back... test it themselves see if its indeed totally off in the chemistry. they are replaceing my buckets of salt and picking up my old ones basically at the same time.. how awesome is that..... im amazed/shocked. how cool.


well ill let u all know how my readings come out on the new buckets... hopefully 1350mg 450CA heh 11-13DKH

im excited now.

Thanks alot Leah B. :)

[dfs/la2]

Mikegray

I am glad that the service provided to you was satisfactory. Drs. Foster and Smith are glad to have assisted you in this way. Should you have any further concerns or questions, do not hesitate to contact us again!

Leah B.
LiveAquaria.com