nebraskareef
04/24/2006, 09:25 AM
I've done the "live help" something like 5 times, and was connected to "Tina C." everytime until today, it was "Tina B.". I find this odd. I know most places that do use a live chat feature use fake names, but to me, this is hilarious, everytime, a Tina.
If I may make one more suggestion, I understand you may have numerous chats going on at one time, but the scripting of the entire ordeal is a little "cold" IMO. I have done live chat support in the past, and while there were pre-gen scripts you could use, doing the entire chat with these phrases was a BIG no-no.
Thanks again for your great service!
Daniel.
BTW-This was in no way a "slam" or anything to that effect, just something that I noticed today.
If I may make one more suggestion, I understand you may have numerous chats going on at one time, but the scripting of the entire ordeal is a little "cold" IMO. I have done live chat support in the past, and while there were pre-gen scripts you could use, doing the entire chat with these phrases was a BIG no-no.
Thanks again for your great service!
Daniel.
BTW-This was in no way a "slam" or anything to that effect, just something that I noticed today.