Fish DOA - no heat packs

[wife no likey]

Just wondering why three cardinals would be shipped to PA over the weekend without heat packs. The poor guys were basically frozen in there :(

Sort of disappointed in the delivery I got. The acros were also shipped without packs, and are very pale.

Pete

[dfs/la2]

Pennilessreefer,
Thank you for your recent Live Aquaria order. We do apologize for the condition your order was received in and that your shipment did not include heat packs. Please call our Live Aquaria Department at 1-800-334-3699 with your account information so we may better assist you with your order.

Thank you,
Joyce F.