Membrane problem?

[dmo]

Hello, I received my Coralife Pure-Flo II RO/DI unit today, and while I was setting it up, I noticed that the bag that the membrane came in was already opened, and had been resealed with a piece of tape.

Is it a possibility that this had been a returned unit? The manual states that the membrane should never be stored dry, it was dry.. Is the membrane damaged? I do not have a TDS meter, so I'm not sure of the water quality coming out of the unit now.

[dfs/la2]

Darius779,

Thank you for your post. We sincerely apologize for your experience with the item you ordered. You are correct, the membrane needs to be stored in a wet state. We ask for you to call us, or PM us to provide your order information and we will be happy to ship you a new membrane. Again we apologize for any inconvenience this may have caused you.
Please contact our Live Aquaria Department at 1-800-334-3699 or via email at customerservice@liveaquaria.com and we will be happy to assist you.

Thank you,

Pat S.
Drs. Foster & Smith

[dmo]

Thank you Pat S.

I have sent you a PM with my order information. After looking at the bag the membrane came in it said the membrane was sealed in a "preservative solution", but the bag was bone dry. I am glad we have gotten this worked out so quickly and look forward to the replacement!

[dfs/la2]

Darius779
Thank you for your post. We have sent you a PM in regards to your order inquiry. Please contact us at your earliest convenience at 1-800-334-3699 (8am-10pm CST) or email us at CustomerService@LiveAquaria.com should you have any other questions about your order. We will be happy to assist you.