Fin McCoul
07/08/2006, 11:55 AM
I ordered my lights 2 weeks ago. The item I ordered was out of stock. I realize that these types of situations occur, however I was not contacted by anyone from Hellolights.
I contacted them 5 days later, only to be told that the item was not in stock. The rep was very helpful, and told me that I should have been contacted. I was told the item would be drop shipped from the manufacturer and that I should recieve a package from Hellolights by Thursday of the following week.
I recieved the part of my order from Hellolights as promised. However, when I called to see when I should expect my drop shipped item, I was told that it would not be getting it until Monday or Tuesday of the following week.
I heard great things about the company, and thought the prices were competitive. I feel like I had to call in order to get any information about the status of my order. I did not think that it would take over two weeks to get my merchandise. I realize that there was a holiday in the middle of this time. I just wish that there was more communication on the part of Hellolights. As a consumer, I feel that I deserve to be informed about my purchases.
I would probably reccomend Hellolights to someone else, but I will make sure to tell them that it may not come as soon as they would expect it.
I contacted them 5 days later, only to be told that the item was not in stock. The rep was very helpful, and told me that I should have been contacted. I was told the item would be drop shipped from the manufacturer and that I should recieve a package from Hellolights by Thursday of the following week.
I recieved the part of my order from Hellolights as promised. However, when I called to see when I should expect my drop shipped item, I was told that it would not be getting it until Monday or Tuesday of the following week.
I heard great things about the company, and thought the prices were competitive. I feel like I had to call in order to get any information about the status of my order. I did not think that it would take over two weeks to get my merchandise. I realize that there was a holiday in the middle of this time. I just wish that there was more communication on the part of Hellolights. As a consumer, I feel that I deserve to be informed about my purchases.
I would probably reccomend Hellolights to someone else, but I will make sure to tell them that it may not come as soon as they would expect it.