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View Full Version : DFS dropped the ball

locofish
07/12/2006, 08:09 PM
I have been an avid customer of DFS I have bought lights, skimmer, powerheads, you name it and I have bought it from them. But in my last 2 orders their warehouse department have dropped the ball. I always ask for my order to be delivered by USPS Priority but my last 2 orders have been shipped via USPS Parcel Post after I made the payment for it to be mailed via USPS Priority. They refunded me the difference in shipping cost but USPS Priority takes 3 days to Puerto Rico and USPS Parcel Post takes 3-4 weeks.

This last mistake will probably cost me $100 since I have my other chiller for sale on ebay and I lost a Buy it Now sale b/c now I'll have to wait a month for my order to arrive. If they would have shipped via Priority I'll have shipped the old chiller on time and make the money I was asking for it.

I'm really considering about not buying from DFS again if they continue to make this kind of mistakes.
DFS/LA1
07/12/2006, 09:16 PM
locofish,

Thank you for your post. We sincerely apologize for the warehouse errors on your last two orders. Please contact us at your earliest convenience at 1-800-562-7169 and ask for one of our customer care supervisors, so that we may assist you.

Donna
Drs Foster & Smith
locofish
07/13/2006, 03:57 AM
Can you give me the email of one of you customer care supervisor? It easier for me to write him/her an email (I don't speak english very well :( )
Thanks.
Josue
DFS/LA1
07/13/2006, 10:12 AM
Locofish

The email address for our customer care supervisors is [email protected] One of us will be glad to assist you and again, we apologize for the inconvenience this error has caused you.

Bonnie
Customer Care
Drs Foster and Smith
locofish
07/14/2006, 08:51 PM
I emailed customer service and didn't get any answer.
dfs/la2
07/14/2006, 09:01 PM
Locofish,

We sincerely apologize for the error in the email address listed. The correct email address should be [email protected] We apologize for any inconvenience this may have caused and look forward to hearing from you soon.

Nate M.
Drs. Foster & Smith
locofish
07/15/2006, 02:43 PM
A customer care supervisor called me and everything was worked out great. Thanks for your help.

GREAT CUSTOMER SERVICE!!!!!!!!