Whens the Firmware update coming??

[RobbyG]

It's a given that the Dosing pump and Ethernet cannot be sold without the new firmware, so I am wondering when you guys are planing on releasing it?? Lets get the ball rolling!

[reefislife]

I'd like to know the same, been updating mine daily just in case.

[RobbyG]

ik2vov any news on this ??

[ik2vov]

Hi RobbyG and reefislife,

the new firmware and the software update will be available the first days of next week.

Bye

[RobbyG]

Thanks for the info.

[reefislife]

thanks

[oldimpala]

Has this been posted, yet?

-Andy/Oldimpala

[RDS]

still no update :( :rolleye1:

[yettihead]

Maybe early next week, just in time for the ethernet modules.

[reefislife]

Funny how the ethernet modules have been out for a week now though.

[DaveUKN1]

Hope it does...my ethernet module arrives tomorrow!

[Psyire]

I just hope it isn't serious. (reason for delay)

[speedingredline]

I just tried to update a minute ago, got a message that user aquatronica could not connect. maybe thats a sign

[RobbyG]

Same here, now 12:30 am and cannot log on to server for update.

[speedingredline]

3:10am, still a no go, and the website seems to be down

[DaveUKN1]

Still down 10am UK time :(

Module arrived this morning....with a note stating not to connect it unless V3 software/firmware was installed.

So I'm waiting patiently!

[RobbyG]

still no go at 9:35 AM EST. Could someone really be working on this on a Saturday? From a tech support move it would be a bad idea to release today but I really am hoping they do it anyway, it would be nice to have on the weekend.

[speedingredline]

still nothing at 10:45am est. How sad is it RobbyG that we sitting around checking for a firmware update. But I can't seem to help myself.

[reefislife]

where do you all go to get your updates?

I go into the software and select update fireware, which takes about 10mins, but there must be a better or quicker way of checking to see if there is an update.

[RobbyG]

Huh !! 10 Minutes??
You just go to File/Internet update and the software checks to see if there are any new updates on AQ Site. takes about 20 seconds. Its only after you download the update and install it that you go into File/Update controller and let it install the new firmware.

BTW site is still down at 8pm so I guess its monday morning before new release.


<a href=showthread.php?s=&postid=8573388#post8573388 target=_blank>Originally posted</a> by reefislife
where do you all go to get your updates?

I go into the software and select update fireware, which takes about 10mins, but there must be a better or quicker way of checking to see if there is an update.

[rawbomb]

i cant update either is there something happening?

[speedingredline]

Hopefully they are getting the new update ready.

[rawbomb]

im only at 1.24, how far along in updates is the unit? should i bother programing the unit or just wait?

[RobbyG]

They have shutoff the Log On to the server. I think that they are afraid that people who have older firmware and just bought the new Ether and Doser will go online and get the July 06 (2.01) update and think they are properly updated and then plug in the units and possibly mess up their AQ system. So to be safe they disabled the Logon to the FTP server so no updates can be done, till the proper one is available.

[rawbomb]

i just bought my aquatronica system so i guess i bought it at the wrong time :(

[RobbyG]

No you bought it at a great time, you only have to wait 24 more hours to get what most of us have waited a year to own :)

[rawbomb]

well that is true

[wavey]

Hi,

Im the UK distributor and we have had the modules for over a week now, started sending them out to customers on the promise of the update TWO WEEKS ago, still no sign so we have stopped shipping the units out, come on AQUATRONICA, get this update online NOW!:mad:

[ik2vov]

Aquatronica inform all its Clients that during the change from the old to the new web site, the download of the PC software and controller Firmware updates have been temporarily disabled due to technical problems experienced on the server.
We apologize for the inconvenience and inform our clients that the service will be brought back into use in a few days (a bulletin will be posted once repairs have been completed).

Best regards,

Aquatronica

[RobbyG]

Hi Wavey welcome to RC.
Its great to have you on board, your a wealth of good info and your help with AQ problems is appreciated by all who know you. I hope that you visit us often.

Robbyg


<a href=showthread.php?s=&postid=8583292#post8583292 target=_blank>Originally posted</a> by wavey
Hi,

Im the UK distributor and we have had the modules for over a week now, started sending them out to customers on the promise of the update TWO WEEKS ago, still no sign so we have stopped shipping the units out, come on AQUATRONICA, get this update online NOW!:mad:

[RobbyG]

Gilberto, that sounds a bit odd, I know your just the messenger but the timing of is "Server Breakdown" and the information they told you is just strange! Personally I am disappointed that they could not at least put a message up on their web site from last week, saying that there is a problem! It's kind of frustrating for 100's of people to be trying to get a update when they could easily just post a "Flash News" message on the AQ home page saying that the server will be down until X date. BTW the info they gave you is strange because the server is running, it's the Logon account that they have shut off.

<a href=showthread.php?s=&postid=8583414#post8583414 target=_blank>Originally posted</a> by ik2vov
Aquatronica inform all its Clients that during the change from the old to the new web site, the download of the PC software and controller Firmware updates have been temporarily disabled due to technical problems experienced on the server.
We apologize for the inconvenience and inform our clients that the service will be brought back into use in a few days (a bulletin will be posted once repairs have been completed).

Best regards,

Aquatronica

[ik2vov]

RobbyG, the problem is due to the change of the servers. Aquatronica made the change of the servers with the new site, the only thing it seems doesn't work is the update the user have to do...... i think there is a problem with the permissions/autorizations to acess the Aquatronica net.....
Aquatronica people is working on this problem and we think to solve as soon as possible.

Hi wavey, welcome.

Bye

[wavey]

Hi Gilberto and Robby,

Thank you!

Hope we get this sorted soon!

[squiddly]

I'm trying to consider which controller to buy for my tanks, and reading this thread has made me most concerned. All of these technical issues should have been sorted out before the product was announced. Or is this the "norm" for controller software from all vendors?

[RobbyG]

For many controller brands its the Norm to not get any updates or wait years in between. We Aquatronica users are a bit spoiled, we have had about 5 updates for the year, many updates have added new features. The reason everyone is so up tight about this one is because it allows us to use 2 new products that they have released, the Dosing pump and Ethernet Module. Some people already have the hardware in hand and are very eager to get the software to use it and are not happy at all with the poor vendors who sold them the hardware.

To answer your question, yes this should have been sorted out before the product was released but it would not be so frustrating if AQ just posted a date when the software will be ready.

[DaveUKN1]

Dosing pumps arrived this morning...so now I have €500 of kit and cant play :( :mad:

[speedingredline]

That stinks, I'm eagerly awaiting my dosing pumps. I will be very unhappy if I can't use them when they arrive.

[RobbyG]

Just checked the AQ site and they have now added a "Flash News" message that the download site is down. Its nice to know that they are listening to this forum. I guess we will all have to just wait till they post that the update and server are ready.

[speedingredline]

I've waited this long, whats a little longer gonna hurt

[Psyire]

My biggest question is whether the firmware update is actually ready?

I'm starting to get impatient, and that takes quite a bit. It is almost december now and this is a product (ethernet) that was originally scheduled for May. I realize things take longer than expected... but nearly 8 months?

I think Aquatronica should focus their efforts on one thing at a time. This would decrease lag time and increase happy customers.

[reefislife]

Well I've got to say I think its actually a poor a show now, that and the fact that I have the usb bug in one of my plug bars and my whole system may have to go back to Italy for testing, is actually quite dissapointing to say the least.

[wavey]

Hi Craig,

Get my e-mails OK? If it does go back, you wont send it untill a complete new kit arrives, whatever goes back will be re-placed first.

As for the update, yep, not happy, sitting on loads of stock which I cant send out, but speaking to Italy yesterday they seem confident it will be sorted in the next couple of days...

[reefislife]

Thanks Wavey, I misunderstood your pm then about sending my kit back, a replacement is ok, all be it with 3 plug bars a fair bit of work to do a swap.

I cant fault your customer service (and dont).

But being a techie and having a box on my desk that says Ethernet module and not being able to "play" hurts real bad.

Craig

[wavey]

Having 30 more ethernet modules and 30 dosing pumps paid for(by me) and ready for dispatch and invoicing hurts quite a bit too!:)

[RobbyG]

I have no idea how AQ got themselves into this mess, I can only imagine that some last minute bug cropped up and caused a rewrite of some major code. These things happen but it's the first time I have seen finished hardware without any software, it's always the other way around.

[Kloui]

Oh, come on. They know how important the update is (I'm also waiting for some other important bugfixes) and just now they decide to "play" with the server. Furthermore I can't figure out where exactly the problem is - the homepage is online - so it couldn't be that difficult to bring the (I think) ftp-server online. The update can also be done without the inbuilt software update. They only need to but the files on their homepage so we can download it and install the update by hand.
It seems that they didn't finish the update and this is only a pretense.

Aquatronica is the best computer available but they really have big problems with their timetables
:rolleye1:

[IRISSERVICE]

Well one thing i sugest...DON'T RUSH Them.....LOL
Sometimes Fixes are more buggy... I rather wait a little longer for a much stable product.. I use to work for a software company that did anychanges a customer wanted and shot them out fast, then we had angry customers when work was not getting saved... What a mess to fix. We had togo one version back and then release an entirely new update..

[Aquarium Obsessed]

Cavriago, 20 November 2006




Aquatronica inform all its Clients that during the change from the old to the new web site, the download of the PC software and controller Firmware updates have been temporarily disabled due to technical problems experienced on the server.
We apologize for the inconvenience and inform our clients that the service will be brought back into use in a few days (a bulletin will be posted once repairs have been completed).


Best regards,

Aquatronica

[ik2vov]

Welcome Klowi,

don't worry, the new software and the new firmware are ready and fully working, the only problem Aquatronica had is the server problem.

To download it and install by hand is not safe as the automatic update, this is the reason you have to wait the server works, i'm quite shure we will have to wait not so long.

Bye

[RobbyG]

Gilberto if you say so, then it must be true, since I am fairly sure you have had an advance copy to play with. But this even makes the problem look worst, the thought that they have all the pieces and can't get a working FTP server up and running in one whole week is amazing, and considering that a few hundred people are upset, one would think they would have it fixed in 24 hours not 2 weeks. It really gives me a better appreciation for the plight of WILL at AO and also WAVEY who have to make promises to their customers based on promises from AQ. As one person stated above, they make a great controller and great software but their delivery dates are just way too long and filled with delays.




<a href=showthread.php?s=&postid=8599553#post8599553 target=_blank>Originally posted</a> by ik2vov
Welcome Klowi,

don't worry, the new software and the new firmware are ready and fully working, the only problem Aquatronica had is the server problem.

To download it and install by hand is not safe as the automatic update, this is the reason you have to wait the server works, i'm quite sure we will have to wait not so long.

Bye

[wavey]

Hi All,

Well, one of my customers has just been informed the update will be available tomorrow!

Seems strange that me and Will dont know yet though:confused:

[reefislife]

Prehaps once released they will reply to my email then.

[RobbyG]

At this point I will just be happy if it at least comes out by Friday. I don't like to do upgrades unless it's on weekends! I like to be home to monitor it for most of the day and night to make sure everything works properly.

[speedingredline]

I just want the darn dosing pump. I am going to use them for water changes. That is the only thing holding me up at this point.

[RonBuck]

<a href=showthread.php?s=&postid=8600594#post8600594 target=_blank>Originally posted</a> by wavey
Hi All,

Well, one of my customers has just been informed the update will be available tomorrow!

Seems strange that me and Will dont know yet though:confused:

Seems we dealers are always the last to find out. We keep RobbyG close so we stay in the loop.

Thanks RobbyG :)

[RobbyG]

Not me Ron, I don't know who told Wavy about the update.

Im gonna bet on Friday with a chance of Monday.

[RonBuck]

lol, I didn't mean on this paticular subject. You have informed us about update releases before we knew they were out.

[Psyire]

<a href=showthread.php?s=&postid=8602945#post8602945 target=_blank>Originally posted</a> by RobbyG
Not me Ron, I don't know who told Wavy about the update.

Im gonna bet on Friday with a chance of Monday.

kinda sounds like you are training to be a weatherman, lol

[wavey]

One of my customers that has a problem with the power supply to his ethernet module, which is now sorted.

I have seen the e-mail from Italy!

[RobbyG]

Fingers crossed, but since its now 5pm in Italy and still no update, it does not look good.

Psyire forecasting AQ updates is just like forecasting the weather :)

[ik2vov]

<a href=showthread.php?s=&postid=8605787#post8605787 target=_blank>Originally posted</a> by RobbyG
Fingers crossed, but since its now 5pm in Italy and still no update, it does not look good.

Psyire forecasting AQ updates is just like forecasting the weather :) It's 3.24pm right now ;)

[RobbyG]

Oh its only 6 hour time difference from EST, I thought it was 8!
Well heres hoping they do it before leaving work.
I have to go to a meeting now so I wont get back for another 4 hours so I look forward to good news on my return or else Wavey is going to be Hexed :D:


<a href=showthread.php?s=&postid=8605822#post8605822 target=_blank>Originally posted</a> by ik2vov
It's 3.24pm right now ;)

[reefislife]

Cant see it happening today now, I'd like to think they wouldnt switch something on that they have obviously been having problems with just in time to go home and therefore not monitor

[wavey]

:eek1: HEXED:eek1:

Just passing the message along!

Seriously, the modules them selves are two months late, what realistic chance was there of the update today!

[PrarieReef]

Appears the download is available!

[reefislife]

Your joking

[reefislife]

And i'm not home to try.

Ahaha I'll let you guys test it for a few hours first.

[PrarieReef]

Nope, just downloaded it. Figures that I haven't received either module yet from AO.

[yettihead]

Well, I just apdated but I digress no ethernet module. Maybe tomorrow.

[reefislife]

No ethernet module!! what in the upgrade or you simply dont have the module yet?

[wavey]

:D :D :D :D :D :D :D

ITS THERE! IVE UPDATED!

I can send some stock out now! Happy Days!

(do you think I am pleased!)

[yettihead]

I don't have the module in my hands. The software is all set for it. Hopefully it will come tomorrow.

[Psyire]

Can someone post the version numbers of the new download? Firmware & Software

[ik2vov]

Yes!!!!!
It's official, the update is on-line and the server is working, Aquatronica is updating with the new site, i think tomorrow the site will be on-line correctly.

Bye

[speedingredline]

wooohoooo I'm downloading it now, now I need my modules.

[yettihead]

http://www.webmatrox.com/images/aqnv.jpg

[speedingredline]

version 5.0.0.190
ams module version 4.0.0.43

[RDS]

Yuhuuu!!!

I haven't finished testing yet, but it seems they have done a great work (some bugfixes and new functions)


BTW: What's the "AMS-module" (version number)?

:rollface: :)

[DaveUKN1]

New software working fine.

The dosing pumps are a swine to calibrate....got there in the end though :)

Ethernet works great.....just have to poke a hole in my firewall and my web server to get outside world access.

One issue though.....the MAC address given in the PC software is shown in reverse to that actually given out to the network. Had my vexed for a minute why it wasn't getting its proper IP from the DHCP server!

[redbull99]

<a href=showthread.php?s=&postid=8605997#post8605997 target=_blank>Originally posted</a> by wavey
:eek1: HEXED:eek1:

Just passing the message along!

Seriously, the modules them selves are two months late, what realistic chance was there of the update today!

Oh yee of little faith... why do you think I didn't post it straight on the forums around the world :D

Fortunately, Aquatronica have come good to their word to me - Thanks Derek.

I am really quite impressed with the new version, the XY programming looks good - once I work out what I am going to use it for.

I can now get on and get this system running smoothly again.

(One of Wavey's happy customers - and update leak apparently!)

[wavey]

I never mentioned any names! Youve let the cat out of the bag now S.... !

[reefislife]

Either I'm being dumb or problem number one and damned important is you cant change the password for the web access, I've tried, and now cant login, there is no way to "save" the setting.

[wavey]

Wots the XY do anyway? Way to busy to play at the mo(but still getting 5 minutes on here) should be fitting new oven, but needed cup of tea!

[redbull99]

<a href=showthread.php?s=&postid=8607540#post8607540 target=_blank>Originally posted</a> by reefislife
Either I'm being dumb or problem number one and damned important is you cant change the password for the web access, I've tried, and now cant login, there is no way to "save" the setting.

That's an easy one, fortunately as I tried it myself and ended up in the same situation. Enter your new password and hit return! Obvious....lol:rolleye1:

[wavey]

Can anyone get hold of RobbyG, hes missing the update, might get taken down before he has a chance to download!

Wouldnt that be funny:D

[redbull99]

<a href=showthread.php?s=&postid=8607547#post8607547 target=_blank>Originally posted</a> by wavey
Wots the XY do anyway? Way to busy to play at the mo(but still getting 5 minutes on here) should be fitting new oven, but needed cup of tea!

Like I said, I haven't worked out what to do with it yet...

Basically it looks like you can set 2 parameters (sensor readings) and then do up to 3 actions.

Something like if tank PH is < 8.0 and Calcium Rector PH is less then 6.3 then turn off Solenoid, turn on kalk reactor and brew a cup of tea...

Still thinking about that one.:confused:

[reefislife]

That's an easy one, fortunately as I tried it myself and ended up in the same situation. Enter your new password and hit return! Obvious....lol



hehe thanks, I guess thats the same for plug renaming etc, never could work that one out.

doh

Craig

[redbull99]

Do not do a controller reset... I am in a right mess.

I'll post as soon as I have some news.:mad:

[speedingredline]

<a href=showthread.php?s=&postid=8607601#post8607601 target=_blank>Originally posted</a> by wavey
Can anyone get hold of RobbyG, hes missing the update, might get taken down before he has a chance to download!

Wouldnt that be funny:D

Thats what he gets for working on Thanksgiving day.

[reefislife]

Do not do a controller reset... I am in a right mess.

I feel for you, had to do the same myself last week, the backups dont work properly and drop lots of the settings.

Took hours to sort out.

[redbull99]

<a href=showthread.php?s=&postid=8607728#post8607728 target=_blank>Originally posted</a> by reefislife
I feel for you, had to do the same myself last week, the backups dont work properly and drop lots of the settings.

Took hours to sort out.

hmmm, taking deep breaths. It seems even worse on the new version, I am going to have to re-program from scratch and get things at least working to keep the tank alive.

I have now lost 2 sockets on a plugbar... apparently they no longer exist. Italy couldn't find the problem last time it happened, so Wavey kindly replaced the plugbar.

I love new technology, and I am willing to put up with cutting edge developments. But...when everyone has waited so long for the release of the new modules and software a basic operation of backup and restore should at least work.

I'll refrain from saying any more at the moment, as I need to get my tank back to life.

:mad:

[RobbyG]

Im here, ohh Gods just came out of a meeting from 11am till 3:30pm. I feel like my head is going to explode!
The only great news is that 5.0 is out, I am downloading it now and will try to install it later tonight or on Saturday, depending on my mental state! For right now I am mentally cooked, just like a Thanks Giving Turkey :)




<a href=showthread.php?s=&postid=8607680#post8607680 target=_blank>Originally posted</a> by speedingredline
That's what he gets for working on Thanksgiving day.

[RobbyG]

Thanks for the concern Wavey, I know you guys would supply me with a copy if need be :) I am really getting excited about this XY Programs, it's always nice to find unexpected goodies in your package :D


<a href=showthread.php?s=&postid=8607601#post8607601 target=_blank>Originally posted</a> by wavey
Can anyone get hold of RobbyG, hes missing the update, might get taken down before he has a chance to download!

Wouldn't that be funny:D

[RobbyG]

OMG they finaly put in Background Images, sweeet. Yes it's a little thing but it was a personal request.
Thank You Aquatronica. We curse you when your late but we love you guys!

[wavey]

Yep, the backgrounds are cool, SPS for me!

Think I will wait till tomorrow to play, no damn, gonna be Saturday, got to finish a mail out to potential stores first(300 addresses to sort) 3 places to visit tomorrow, it never stops!

[redbull99]

From euphoria to dismay!

I updated to the new firmware, looked great and some new features that I wasn't expecting.

Then the problems started, I tried to calibrate my dosing pump and it seemed to have got confused and thought pump A was pump B etc...

No problem I'll switch off the dosing pump and restart it... still the same.

Then the web module started getting to 21% and not loading any further. Ok so it has got a little upset, no problem I will back the system up and do a reset settings on the controller and restore my settings.

Well on the restore it couldn't tell what was a plugbar and what was a sensor and was a complete mess and managed to lose 2 sockets on one plugbar which had happened before. Ok, so there was a problem with the backups, no problem I'll start from scratch.

Disconnected everything, and did a reset. The first plugbar was discovered, as was the level sensor when I plugged it in. Then I thought I would add the second plugbar(with nothing connected) to it and the controller shut down and reported a power failure when I removed the usb cable. I tried everything I could think of to recover from that point... still the same.

At this point I am giving up, everything I have tried including further resets etc has failed and I have reverted to extension leads and manual timers.

I have always given the system the benefit of the doubt and have bought heavily into it as you will see below: I have not posted on public forums when I have had problems as our UK distributor - Wavey has offered first class support (as this thread demonstrates without support from Italy). However, I have now had enough.

If a web module power supply burning out and leaving the tank without electricity till I could cut a business trip short and return home wasn't enough, god forbid it catching fire to the cabinet, tonight's fiasco certainly is.

If Italy do actually read this thread then please contact me - you have my details: If not please send me an address to return this lot to:

Controller 199.99 199.99
3 x Plugbars 149.99 449.97
2 x ph probes 64.99 129.98
2 x ph Modules 51.99 103.98
2 x level controllers 24.99 49.98
1 x density controller 51.99 51.99
1 x density probe 129.99 129.99
2 x temp modules 19.99 39.98
1 x Dosing pump 229.99 229.99
1 x web module 119.99 119.99
1 x PC interface 51.99 51.99
2 x Probe holders 9.99 19.98



Now at current retail price that is a total of £1577.81 or at today's tourist rate $2887

Gutted and disappointed!

[speedingredline]

sorry to hear about the problems, I hope I don't have the same problems, but I am still waiting for my 2 dosing pumps and ethernet module.

[dbond]

Just upgraded my controller all went fine, now Im trying to find out what purpose I can use the x/y axis for has anyone tried using it cant find alot of info about it.