reviews

[dawnskaybug]

I bought a POS powerhead and I called you guys about it you guys replaced it no questions asked. No probs actually I was thrilled .... I placed a review on it since the next one you sent me did the same exact thing... I still havent seen my review... Not calling you out but after some research the powerhead is a joke known by most...
If a negative review is "posted" why dont you put it up as a buyer beware??
and your welcome for the post blah blah...

[dfs/la2]

dawnskaybug,

Thank you for your post. We apologize to hear your experience with the specific powerhead you purchased was not satisfactory. If you could please contact our Customer Service department with your order information we would be more than happy to refund your money.

At this time we are looking for positive reviews from customers to publish online and in our catalogs. We would recommend if you have a suggestion with a product to contact us directly so we may handle the situation as needed. If you have any further questions please feel free to contact our Customer Service at 1-800-562-7169 or via e-mail at techsupport@drsfostersmith.com.


Jessica H.
LiveAquaria
Drs. Foster & Smith

[sophia101]

I have posted reviews on a few items that were positive..on Liveaquaria on on some drygoods at Drsfostersmith.com. I did some of these a few months ago, and they still have not been in any of the catalogs or online...???

[dfs/la2]

sophia101,

Thank you for your post and positive reviews. All comments are reviewed and saved for future catalogs and online usage. We apologize we have not used your comments at this time; however it is possible we will use them in the future.

If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at TechSupport@drsfostersmith.com and we will be happy to answer any question(s) you may have.

Thank you,


Michelle H.
Drs. Foster & Smith