VorTech Pump – What the Future Holds

[ASH]

You can’t teach an old dog a new trick but you can upgrade a present version VorTech Pump to the increased versatility our present customers have asked for after the new product release in the late spring of 2007. Once the present versions of VorTech Pumps are sold out the extended warranty and special price now being offered here is history.

What will an upgrade cost?
The $50.00 upgrade is a special offer for existing and new owners of our present version only. The upgrade will take next to no technical ability and all you will need is access to a Philips head screw-driver. Those who upgrade in 2007 will get an additional warranty on their entire VorTech system good for an additional twelve months.

What will the upgrade feature?
The upgrade will offer the future VorTech Pump’s new driver box allowing it to be controllable by the EcoTech Marine’s Wireless Controller, when it is released in late 2007. The features of the wireless multi-driver controller are still being determined so your input is welcome.
Here’s the best part; because our customers have voiced such a demand for controllability now, we have decided to develop a VorTech pump single driver controller and we’re providing it free with your upgrade! This will cost close to $100 in the future.

What incentive is there to buy a current version of the VorTech Pump?
1. You get to use one now.
2. You have an upgrade option later for $50.00 to add wireless capabilities to your VorTech Driver and also receive a single driver controller that will exceed your expectations.
3. You’ll receive a $25.00 discount redeemable towards your future purchase of the wireless multi-driver controller.
4. You get an additional twelve months warranty on your VorTech setup.

I apologize for any confusion, but the rapid evolution of the VorTech Pump: from outstanding circulation pump to a complete water movement controller, has been an ongoing endeavor. I expect to hear million questions and will explain what I can but know this: buying a VorTech pump now or later, it is one of the most satisfying additions one can make to your aquarium’s environment and appearance. There is no downside. EcoTech Marine and IceCap Inc. have joined together to offer and support the future in water movement. If you haven’t joined us yet, you’re in for a treat.

Andy

[Kshack]

Andy,

Do I order this "part" directly through Ice Cap, or do I go through LFS?

Can two Vortecs be run with a Aq Jr. with two new boards?

Thanks

[niloc16]

what proof do i need to show that i currently own vortechs to get the upgrad package?

what does the new controller do? what makes it better then the one that came with my vortechs?

[ASH]

Kshack -
1 = Directly from IceCap.
Re: Can two Vortecs be run with a Aq Jr. with two new boards? I'm not familiar with the device but if it's an on/off controller, no problem.

"what proof do i need to show that i currently own vortechs to get the upgrad package?"
Send in the old drivers 1st. Talk about proof of ID.

what does the new controller do? what makes it better then the one that came with my vortechs?
What you have now is a variable speed VorTech pump. I'll take my time revealing all the bells and whistles, but suffice it to say you will be pleasantly surprised.

I'll say it now; anyone who wants to trade back, we'll pick up the cost of shipping.

Andy

[niloc16]

this might be stupid question but it is just the driver we send back to you correct. not the pump

[emilese]

Just to be sure I understand everything correctly:

1. Do we buy the upgrade kit and perform the upgrade ourselves or, do we send it into you to do the upgrade?

2. Does the $25.00 discount apply to current owners of Vortechs or future customers?

3. If it applies to current owners, do those who own multiple vortechs get a discount for each pump?

Miles

[pista01]

What does the new driver provide without the controller?

Regarding the wireless controller, will there be a way to interface to an external controller, for at least monitoring the pumps status (for failures that can generate a notification)? Will there be a web interface or PC interface?

What's the process to upgrade?

[serpentman]

<a href=showthread.php?s=&postid=8803027#post8803027 target=_blank>Originally posted</a> by ASH
Once the present versions of VorTech Pumps are sold out the extended warranty and special price now being offered here is history.

Andy

Just want to clarify. Its late and I am tired so bear with me. Is this something that is being offered now or are we supposed to wait until the new product is out?

[Giovanni]

1. I just purchased two new pumps that have warranty until Dec.. 2007. Will this make my warranty last till Dec. 2008?
2. I pay $50 each for the new drivers thatare wireless controller capable and come with a free single wired controller for each at the time of order. How much is the wireless controller going to cost?
3. When is this new controller coming out?
4. The expiration date of this offer is a bit ambiguous. Can you please give a hard expiration date for this? Some of us just dropped a load of cash on this and Xmas gifts and need a little time to recover our discretionary funds. :D

[raddogz]

Okay Andy who do I contact directly to get the ball rolling? Do I need to call or email?

[Sparkss]

<a href=showthread.php?s=&postid=8804597#post8804597 target=_blank>Originally posted</a> by emilese
Just to be sure I understand everything correctly:

1. Do we buy the upgrade kit and perform the upgrade ourselves or, do we send it into you to do the upgrade?

2. Does the $25.00 discount apply to current owners of Vortechs or future customers?

3. If it applies to current owners, do those who own multiple vortechs get a discount for each pump?

Miles

1 and 3 are right on target. I was wondering this myself


<a href=showthread.php?s=&postid=8803027#post8803027 target=_blank>Originally posted</a> by ASH
2. You have an upgrade option later for $50.00 to add wireless capabilities to your VorTech Driver and also receive a single driver controller that will exceed your expectations.

Andy

When ? (approximately, if no firm date is possible).


<a href=showthread.php?s=&postid=8805132#post8805132 target=_blank>Originally posted</a> by serpentman
Just want to clarify. Its late and I am tired so bear with me. Is this something that is being offered now or are we supposed to wait until the new product is out?

Kind of ties in with the above question of when, but yea, is it being offered now ?

[ASH]

niloc16 -
Driver only.

emilese -
1. You send in the original box and get back the updated/upgraded box, and single driver controller.
2. Both, till the present version is sold out.
3. Yes

pista01 -
1. w/o the controller, it would be a wirelessly capable driver.
2. No, I don't think so.
3. Send us your driver, we send you back a futuristic driver.

serpentman -
Offer can be exercised when the next version is released in the spring of 2007.

ICURN -
1. Yes.
2. Yes and I don't know.
3. Late spring 2007, the wireless controller late 2007.
4. Offer is to any owner of the current version which expect to ship through March - maybe a little longer. You can exercise the offer anytime. If you upgrade to the new driver in 2007 we add an extra year to your warranty.

raddogz -
We're giving you several months heads up alert. Periodically check our forum or register your VorTech, like everyone was supposed to, and we'll e-mail you.

Sparkss -
Offer is there for all present and future owners until the current version is sold out. You can't exercise the offer till we have the new driver & single driver controller, late spring of 2007.

Andy

[serpentman]

<a href=showthread.php?s=&postid=8807056#post8807056 target=_blank>Originally posted</a> by ASH

Offer is there for all present and future owners until the current version is sold out. You can't exercise the offer till we have the new driver & single driver controller, late spring of 2007.

Andy

Not to belabor this but I am still confused. We need to wait until the new unit is available to exercise this option, however, the offer expires when the current model is sold out? It is my understanding that the current model will cease shipping in March. If I am reading this correctly, it sounds like we may have a very narrow window of opportunity? What happens if someone misses this?

Might I suggest that when the new unit becomes available, you simply set an end date for the offer. 'When the current unit sells out' is quite ambiguous as we are not aware of your inventory position.

[ASH]

The offer only applies to the present version of the VorTech Pump. The expiration of the offer was an inappropriate description.

The only time sensitive issues are the extra warranty year, which applies to upgrades made in 2007. The ability to request the upgrade should begin this spring but doesn't have an ending date. If we're running behind schedule, we'll extend the period of time you have to still get the extra warranty year.

We're looking to take the fear anyone has about being an early adopter by saying, if you already own a VorTech Pump or plan on buying one, we will not leave you in the dust when the next version is released.
Exchangeable components and caring about existing owners /customers may be new to the industry but we have a history of being first and plan to continue doing so. Remember, we even repair VHO ballasts way past their warranty periods, often at n/c.

Andy

[emilese]

Andy,

Thanks for taking the time to inform us and answer our questions! I look forward to getting the upgrade when it's ready.

Miles

[Aquaduck]

I get it. I'll be taking advantage of this offer. But it would be better to give a cut-off date instead of "when stock runs out".

I have a few questions:

1. What becomes of the single controllers if you buy the wireless multi-controller version later? Can you use them for anything or do they become door stops?

2. Is the single controller wired into the driver or is it wireless too?

3. To do this I have to shut down my tank circulation for 2 - 3 weeks until I get the driver dack? I don't like that idea. Is there an option to pay full price for the wireless driver and receive a refund upon the old one's return to Icecap? This way my tank is not disrupted and your potentail losses are covered.

BTW Kudos to both Icecap and Ecotech for providing this technology. I like the way you are providing an upgrade path for single Vortech users as well as those who have more than one. Some people may not need the multi-controller version after the upgrade. The single controller may end up being all some peolpe are looking for.

[serpentman]

Thanks for the clarification Andy. The experience with Icecap has been very positive thus far and given your reputation, I am not worried. However, I am sure you would agree, I would rather operate with the given timeline and avoid any unusual circumstances.

I do like Aquaduck's suggestion #3. I am concerned as well about operation while the units are being sent for upgrades. The Vortech's are the sole source of flow in my SPS tank. I REALLY don't like the idea of going without. I realize that this is a lot more work for Icecap, perhaps you could do a credit card authorization for the full price of the driver. If the original isn't returned, you hit the card and recover your cost.

I think the risk is minimal as I don't see a huge demand out there for the driver, especially after its obsoleted.

[ASH]

Aquaduck
1. When the product is released it will make more sense but door stopper, that's the retirement job for conventional ballasts.

2. It's not wirelessly controlled until the Wireless Controller is released.

3. I agree. They're extremely addictive and I'd resist sending mine in for a few days. Going w/o light for a week is one thing, but no flow for 3 days is an eternity. CC# deposits will be worked out.

As to the when this offer ends / when we run out of present stock, I'd guess sometime in March so there might be a few stock-out weeks. We'll try to make it as seamless as possible.

This is a great offer I recommend taking advantage of it.

Andy

[serpentman]

'This is a great offer I recommend taking advantage of it.'

I agree. The controller sold me. I'll be taking 2 upgrades.

Once the wireless controller comes out, I may be adding an additional 2 of the new units.

[Aquaduck]

<a href=showthread.php?s=&postid=8807738#post8807738 target=_blank>Originally posted</a> by ASH
Aquaduck
1. When the product is released it will make more sense but door stopper, that's the retirement job for conventional ballasts.

2. It's not wirelessly controlled until the Wireless Controller is released.

3. I agree. They're extremely addictive and I'd resist sending mine in for a few days. Going w/o light for a week is one thing, but no flow for 3 days is an eternity. CC# deposits will be worked out.

As to the when this offer ends / when we run out of present stock, I'd guess sometime in March so there might be a few stock-out weeks. We'll try to make it as seamless as possible.

This is a great offer I recommend taking advantage of it.

Andy

That's great. I will be upgrading both my Vortech's using the full credit card deposit method. I'll be anxiously awaiting the release date.

[wiszmaster]

Andy,

just to double check - The wireless controller will work with the Ecotech Battery Backup unit, correct?
If not, please explain what its limitations are, and/or if Ecotech/IceCap is working on a solution for this - and if there will be upgrade paths for battery Backup owners.

Also, the current battery backup unit is able to power (2) pumps, are there plans for larger units that will power more pumps? 4 for instance?

Thank You,

marco

[wiszmaster]

Another idea ...

If there will be an updated battery backup unit in the future, will it be able power the wireless controller for the pumps, and will the controller be 'smart' enough to keep the wave making feature/program going w/out interuption, however @ 1/2 the speed of the UTILITY POWER program.

Just a thought.

[ASH]

wiszmaster -
BB will work as it has with the new Drivers.

Will the 1/2 power continue in wave modes or just at 1/2 power? I don't know but will find out.

Bigger better batteries, you bet. As the technology improves we'll change with it. When old batteries come back for a swap out and recycling, we'll hopefully be using the same BB box to house ever improving power storage devices.

Andy

[andyjd]

Cant wait for a pair of upgrades :D

[Sparkss]

This is good news, and the CC# deposit when exchanging the drivers for the upgrade is a must, otherwise we would simply not be interested, or would have to do them one at a time (and even then it would be tough). Thanks IC :)

[aqualab]

Okay, I have a question here - what will the new version of the pumps cost? $50 more than my existing/older version I would expect? If the new version costs the same as the older version but has the upgraded board and I have to pay an additional $50 to upgrade my existing version then I and a lot of other existing owners are going to have an issue. Simple questiion - should have a simple answer. Frankly, I am a bit surprised by the $50 a pop upgrade cost, especially with the trade in of the old board. However the $25 credit towards the controller does help to offset some of the cost I I understood your emails????????????????????

[FuzzyLogic]

For existing owners, each $50 pump upgrade gets you:

- a wireless capable driver.
- $25 credit towards a wireless controller.
- 12 month extended warranty (24 months total).
- free controller ($100 value).

For future owners who wait until they release the new wireless version driver -

For $345 you get:

- a VorTech variable speed pump
- a wireless capable driver
- 12 month warranty

[ASH]

We haven't hit a firm number on the new release but as posted above, the extended warranty, discount on wireless controller and the fact that you didn't have to wait till the summer of 2007 to get your VorTech Pump, all does enter the mix.

If you bought a new car and a year later wanted a new, better engine and extended warranty as well as a discount on the next, must have gadget I don't think you'd be wondering, but what's the new car sell for?

Andy

[serpentman]

Trust me, I was as sceptical as anyone could be. However, Icecap & Ecotech said we would be very happy with the accomodations and IMO, they are delivering on their promise. The fact that the controller is included in the upgrade really makes it worth every bit of the $50.

I just hope a CC deposit is an option as I really don't relish the idea of having no flow.

[Sparkss]

<a href=showthread.php?s=&postid=8810846#post8810846 target=_blank>Originally posted</a> by serpentman
I just hope a CC deposit is an option as I really don't relish the idea of having no flow.

Ditto !!!

[ASH]

It is! It is!
Andy

[CW from the OC]

Ash,

A truly oustanding offer, thanks to you and your company! Put me on the list for 2.

[FuzzyLogic]

<a href=showthread.php?s=&postid=8810701#post8810701 target=_blank>Originally posted</a> by ASH
We haven't hit a firm number on the new release
How are we supposed to take that? Are you serious or are you starting a rumor of a price increase so that you can rid your shelves of an out-dated product?<a href=showthread.php?s=&postid=8810701#post8810701 target=_blank>Originally posted</a> by ASH
the fact that you didn't have to wait till the summer of 2007 to get your VorTech Pump. This is not the first time I have seen this reply from you. I'm sorry Andy, but that's an insensitive and arrogant statement. It was us who took a huge chance and paid IceCap FULL PRICE for these beta pumps and helped EcoTech Marine test their unproven technology. It was the early adopters who gave you feedback and patiently waited while EcoTech Marine fixed the multitude of problems that the pump had. What was the disadvantage to IceCap? We did YOU a favor. <a href=showthread.php?s=&postid=8810701#post8810701 target=_blank>Originally posted</a> by ASH
If you bought a new car and a year later wanted a new, better engine and extended warranty as well as a discount on the next, must have gadget I don't think you'd be wondering, but what's the new car sell for?
Andy
The used car salesman led me to believe that my engine was already FULLY compatible with the next "must have gadget". Andy, please stop with these weak analogies :)

[RichT]

I'll be in for two updates also.

BTW, I like your analogies, sensitivity and arrogance. After all, analogies are like beauty, all in the eye of the beholder. The fact that IC/ETM are even making the offer labels them as sensitive to their current customers not to mention their service and support are a cut above most. And Andy arrogant? The very most that can be read into that statement is "if your considering getting a Vortech there is no need to wait until the next generation comes out because WE GOT YOU COVERED AND WILL MAKE IT WORTH YOU WHILE IF YOU GET ONE NOW". What if anything does this have to do with the Beta Testers who were fully aware they were buying a beta product?
It was us who took a huge chance
Were you even a beta tester or did you appoint yourself their spokesman? Do you even own a pump?

I'm all for everyone being allowed to express their opinion but I don't think baseless accusations qualify as opinions, or do they?

[aqualab]

Fellas, cmon its Christmas after all! In all seriousness, I think Fuzzy was actually stating a fact, not an opinion - that any of us who purchased these pumps at the beginning were beta testers because of the design issues that came to the surface once they were sold to the general public - ie. rubber gasket tearing, vibration, noises, propeller shaft, units falling off tanks, units moving on gasket, seizing up, etc... No one can fault there customer support, top notch. But it had to be or their reputation and product could have been in jeopardy. I think Andy gets himself in trouble when he uses the new car analogy - if I remember right, he used the new electronics analogy in a previous thread to try and explain upgrades/technology advances and that caused a bit of a stir too. Personally, I would also ask the salesman what the new car cost, just curious.

[FuzzyLogic]

<a href=showthread.php?s=&postid=8814933#post8814933 target=_blank>Originally posted</a> by RichT
The very most that can be read into that statement is "if your considering getting a Vortech there is no need to wait until the next generation comes out because WE GOT YOU COVERED AND WILL MAKE IT WORTH YOU WHILE IF YOU GET ONE NOW".
IF that is what Andy meant by that statement, I apologize. What I read was "You should be happy we sold you a beta pump and you didn't have to wait til summer 2007 to get the final version".
<a href=showthread.php?s=&postid=8814933#post8814933 target=_blank>Originally posted</a> by RichT
What if anything does this have to do with the Beta Testers who were fully aware they were buying a beta product?

Whether it was intentional or not, we were misled into believing that for $345 these pumps were already FULLY compatible a wireless controller.
<a href=showthread.php?s=&postid=8814933#post8814933 target=_blank>Originally posted</a> by RichT
Were you even a beta tester or did you appoint yourself their spokesman? Do you even own a pump?
NO, I am not a beta tester. Beta testers do not have to pay for the unproven, unstable product that they are testing. Since I paid money for the same product, I guess I am not classified as a beta tester. Yes, I own two of these pumps.

[serpentman]

I can see both sides of this. As a current owner of 2 pumps, I can identify with fuzzy in that we took as chance on an unproven product with a few kinks. In fact, I felt the same way when I heard we had to pay for an upgrade. However, after hearing the details, it really doesn't sound that bad.

On the flip side, Icecap and Ecotech are extending an olive branch by including a singe controller as part of the upgrade package. If you view this as a free upgrade with a $50 controller, it actually sounds pretty good. Its really all semantics and marketing.

[rmougey]

Indeed good marketing.... and great customer service.

I'm in for one upgrade please. :)

The built in controller and extended warranty are enough to sell me. The wireless controller is just gravy.

-Rob

[FuzzyLogic]

Andy,

If ETM is developing a multi-controller, why does IceCap feel that I need a single controller?

What happens to this single controller once I purchase the wireless multi-controller version?

[Sparkss]

Ebay comes to mind, as does the selling forum here on RC, especially since IC stated that they will be selling them for around $100 once the multi comes out. Or just keep them (or some of them) as a backup.

[FuzzyLogic]

Thanks Sparkss, that is an option. I would still like to hear from Andy as to why I need one to begin with. ;)

[ASH]

From IceCap:
Thank you for your comments. I think this upgrade will make most of our customers very happy and remove any 2nd thoughts they might have had of jumping on-board with ETM's new pump.

FuzzyLogic - And a happy holiday to you too.
Your list:
Price for next revision - I'm sorry but we really don't know yet. If we switched positions you might understand. It's not like we're picking something out of a catalogue, we make these.

Early adopters - We made no secrete this was new technology. |It was a selling point. When I bought my 1st Prius (another car analogy) I knew it was a beta of hybrids to come but I didn't want to wait for the final product, which might not have ever come along if everyone waited. And yes, there were recalls.
If I haven't said it, my thanks to everyone who took the leap to buy the VorTech pumps when they first came out. I believe that it was because of IC's reputation for customer service that so many were willing to take the plunge. So far, I think it's worked out well for everyone. I've enjoyed my VorTech pumps which work better than anything I had previously used for circulation.
FuzzyLogic - In the future, if you don't want any surprises wait till anything new has been around for 5 years and then buy an older, proven version. Not the latest release. Same would hold true for the next windows release, ......

Re the need for the single driver controller - I think many customers will not see the need for the wireless multi-driver controller if they own 1 VorTech or can do all they want with a timer and the single driver controller. In any event, it adds value to the product if you ever want to sell it. As the wireless controller is still in R&D trails I wouldn't want to bet the farm on when it's available. The single driver controller should make the wait easier for most of our customers. I can't wait to try one on my tank.

Andy

[Philwd]

Thanks for the upgrade package!!! Was all I had hoped for and more. As a very earler adopter(ie first batch of production pumps) IC had extended our warranty a year. So my June 2007 warranty expiration would be June 2008 with the original extension. Now with this upgrade offer will this extend mine further to June 2009?

[ASH]

Yes.

(note all the small print)

Andy

[CW from the OC]

Hey Andy,

Don't let the small amount of negative posts in this thread get you down. Your offer is truly great. Especially with the single controler - I think some people haven't fully realized that if you have 2 pumps, each with its own single controler, and have both of them running random, you now have fully random flow.

Anyway, Merry XMas to you and every else too!!

[Sparkss]

My thoughts exactly CW.. and Merry Christmas back at ya :)

[aqualab]

What is the difference between the new single controller which will be included in the upgrade package and the controller that we got with the pumps originally?

[davidh202]

<a href=showthread.php?s=&postid=8824583#post8824583 target=_blank>Originally posted</a> by aqualab
What is the difference between the new single controller which will be included in the upgrade package and the controller that we got with the pumps originally?

Same question I have
If I buy a new pump from yada yada tomorrow, exactly which single controller am I getting, and what is the difference between the one that was coming with the original pumps and the one that is being offerd for the $50 upgrade :confused:

[jnarowe]

aqualab: You didn't get a controller, you got a driver. The driver just operates the pump and measures data to keep the pump operating properly. A controller tells the driver when to turn on and at what speed.

Andy: I need help executing the upgrade and I am a bit confused. I currently have 4 pumps on my system and wish to add 2 more. I figured I would wait until the wireless controller came out before getting the additional pumps. My current pump drivers are all replacement units and I have been told by Tim that they will no longer warranty them. I have had many problems with these pumps from rediculous rattling (finally fixed with a very small washer, new shafts, and snap-on wet frame gasket), blown drivers (fixed by replacing the drivers and removing them from my Neptune Controller), falling motors (fixed by drilling my euro-bracing and zip tying the cords), and crazing of the tank wall (not fixed, no response from EcoTech).

With all that I am still a fan of the Vortech concept and want to move ahead with the line. I also notice in the latest Fosters Smith catalog that they have the BB listed. So, how do I move ahead in the most monetarily efficient manner? Can you give me a time-table to execute the upgrade, BB, and wireless controller, or at least a start on it?

[Philwd]

The driver you get with the pump now is a manual speed adjustment. It's not really a controller in the sense you are thinking of.

[ASH]

In VorTech-Speak what you now have is a Driver. The Driver is powered by the transformer or optional backup battery (BB) if there's one connected and no electricity detected. The Driver has a speed controller with a range of 100 to 3,000 gallons of flow per hour. If used with a timer, and on/off switching at 10 minute intervals or greater, you can vary the current but only so much. If you have a BB connected, it will run at around 1/2 speed if the timer shuts it off. We recommend short battery powered runs, if any, to retain maximum backup power should you ever need it.

A controller can ramp up or down and/or have software that allows you to customize the pumps output. What you can do with a single pump controller is a small subset of what a multi-pump controller could conceivably do. We'll have to wait for that.

Andy

[ASH]

"With all that I am still a fan of the VorTech concept and want to move ahead with the line."
Thanks for keeping an open mind. They are impressive when everything is working, but it shouldn't have been (or be) that difficult.

"I also notice in the latest Fosters Smith catalog that they have the BB listed."
News to me. Do they show the pump also? We were told to wait till spring.

"So, how do I move ahead in the most monetarily efficient manner?"
After reading this post a I would say, call Dave at IceCap Tuesday morning and let us try to improve your experience with the Pump. 800-742-3227 ext. 25.

"Can you give me a time-table to execute the upgrade, BB, and wireless controller, or at least a start on it?"
Upgrade when available, likely no sooner than May 2007.
Wireless Controller winter of 2007 or when ready for launch.

Andy

[jnarowe]

<a href=showthread.php?s=&postid=8825244#post8825244 target=_blank>Originally posted</a> by ASH
Thanks for keeping an open mind. They are impressive when everything is working, but it shouldn't have been (or be) that difficult.

True but sheet happens. I was an avid mountain biker for years and we were always getting prototype/beta stuff to test & buy...and some of that stuff could get you injured or killed! :D

I have spent a lot of time working with these pumps with support from Tim and one day, after a long list of adjustments, they just started working fine. Contrary to a few posts I have seen, these pumps really put out tremendous flow. When you can turn a 5' x 8' water surface into a churning river with <140W, you know you have got something good.


"I also notice in the latest Fosters Smith catalog that they have the BB listed."
News to me. Do they show the pump also? We were told to wait till spring.

Page 122 of the current catalog (first page of pumps!) placed in the appetizer spot is the Vortech Pump @ $344.99 and the Battery Backup inset @ $149.99.


"So, how do I move ahead in the most monetarily efficient manner?"
After reading this post a I would say, call Dave at IceCap Tuesday morning and let us try to improve your experience with the Pump. 800-742-3227 ext. 25.

OK...I will do that.


"Can you give me a time-table to execute the upgrade, BB, and wireless controller, or at least a start on it?"
Upgrade when available, likely no sooner than May 2007.
Wireless Controller winter of 2007 or when ready for launch.

Andy

OK you lost me here...it seems like the pump upgrade is being offered right now with some incentives for an additional $50, right?

PS. Why is my comment on crazing being ignored. Is that a new issue? I have a feeling that it relates to the extended period that my pumps were rattling and I equate rattling with friction and heat.

[EcoTech Marine]

jnarowe-

I think there was a miscommunication about your driver issues. To my best recollection I never said that your drivers would not be warrantied. What I said was that because you and I both felt that your system experienced a very high driver failure rate, that I would need you to send me any failed drivers back first, to inspect and reprogram versus just doing a blind swap. This was an attempt on my part to keep drivers on my shelf at a time when we were both worried about the severity of your specific situation. This was months ago, and since that time, you haven't needed any new drivers.

As for the crazing, I'm sorry if it seems like we've been ignoring it. To be honest I don't recall when you originally posted it. I have no idea why your tank crazed, I've never heard of this happening before. Acrylic tanks are more likely to craze when the material hasn't been annealed properly after machining, and then is exposed to stress. It probably has a lot to do with the manufacturing process used to assemble your tank. Drop me an email if you want to discuss it further with me, as I think we're getting a bit off topic ;)


-Tim

[jnarowe]

:lol: I am an off-topic kind of guy. :D I think at one point we discussed that you wouldn't warranty them if I put them on the Neptune system, but since then we have put them back on at a higher interval, and yes they have been operating great. I still keep one off the Neptune and two are only turned off at night and on in the morning. One is 5 min ON/5 min OFF.

I first emailed about the crazing. Did not originally want to post that but I did not hear back. With all the emails you get, it could have been lost though. I'll send another email because I have agood working theory on it.

[Bruno]

I would like to buy a new VorTech pump now. Should I buy one from one of your retailers and call Ice Cap or Eco Tech for the upgrade? Or do the retailers have the upgrade available?

[pista01]

Will the new driver still have the pot for manual speed control?

Since the new driver is enabled for wireless control, how will they not be susceptible to interference from other devices? Between the microwave, cordless phones, and wireless access point, I have issues all the time.

[FuzzyLogic]

<a href=showthread.php?s=&postid=8820039#post8820039 target=_blank>Originally posted</a> by ASH
FuzzyLogic - In the future, if you don't want any surprises wait till anything new has been around for 5 years and then buy an older, proven version. Not the latest release. Same would hold true for the next windows release, ......
Excluding the Windows analogy, I totally agree. Lesson learned. Unfortunately this lesson is costing me $800.00 :mad:
FuzzyLogic - And a happy holiday to you too.
hmmm... I'm not going to reply to that :confused:

[boxfishpooalot]

From Canada. If i bought 2 of them now would i qualify for the free controller worth 100$? And would I have to pay 50 for each pump? If so do i get double the freebies(ie 2 controllers)?!

Im thinking of Vortech or Tunze....So far Vortech pumps are winning.

Also what controller is this exactly? The one that can make waves?

Thanks, Box :)

[ASH]

Bruno - Buy a VorTech Pump from one of our retailers and when the upgrade is ready you can contact IC directly, or if you fill in your registration card, IC or ETM will contact you with the offer.

pista01 - New Driver will have speed control. As to unexpected, unintended pump control from other devices, that's all part of the R&D to product track testing.

boxfishpooalot - All pumps already sold or purchased between now and the next revision release (sometime late spring 2007) will be at current prices and have the option to upgrade (for $50.00) to the next Wirelessly Controllable Driver with a Single Driver Controller added at n/c and get a $25.00 discount on buying a Wireless Controller, available near the end of 2007. If you take advantage of the upgrade in 2007, you also get an additional one year of warranty on your VorTech Pump.
And yes, wave making is part of the controller.

Andy

[jnarowe]

<a href=showthread.php?s=&postid=8828107#post8828107 target=_blank>Originally posted</a> by ASH
Bruno - Buy a VorTech Pump from one of our retailers and when the upgrade is ready you can contact IC directly, or if you fill in your registration card, IC or ETM will contact you with the offer.

And the real question is: Am I registered? :) SO I don't have to do anything now...I will be notified?

[mrcrab]

Sounds like a great deal Andy. How many pumps will the multicontroller handle? I have 4.

Thanks

[ASH]

Yes.

I think up to 10.

Andy

[layer3switchguy]

Hey, lets watch the shots at Windows please!!! :)

[ASH]

That wasn't meant as a shot. It was more as a reference to a world respected technology company that regularly upgrades their product line.

Were it only as inexpensive and easy to swap operating platforms as it is VorTech Drivers you guys would get universally praised.

Andy

[layer3switchguy]

<a href=showthread.php?s=&postid=8836907#post8836907 target=_blank>Originally posted</a> by ASH
That wasn't meant as a shot. It was more as a reference to a world respected technology company that regularly upgrades their product line.

Were it only as inexpensive and easy to swap operating platforms as it is VorTech Drivers you guys would get universally praised.

Andy

Great answer Andy, great answer! :) BTW, I'm very certain your upgrade path will be far easier than some of the upgrade paths we've offered in the past. :rolleye1:

I just ordered a Vortech from Marine Depot today, I look forward to getting it. Do you offer tours at your location? I'm not far away from Hamilton...

[Sparkss]

we also just placed our order for a couple of Vortecs from MD. Now we get to wait it out for the upgrade to happen (using a wavemaker with a long delay in the meantime). 10 mins was the minimum delay between start/stop ? Which is more important, running time or stopped time ? I ask because with 4 pumps set at say 5 mins intervals for example, that would put them running for 5, stopped for 15. Hence my question about the previously mentioned 10 min mark. That is until the single pump controller comes along with the upgraded driver.

[ASH]

layer3switchguy - just give a heads up call so we can make sure the aquarium is presentable (75G with VorTech circulation and a Solar Flare for T5HO lighting).

Sparkss - The concern is regarding too frequent startups, so run time can be whatever you want. Just make sure off time is long enough. (This isn't necessarily a problem but based on in-the-field experiences, prudence seems responsible.) The single driver controller avoids the issue by sweeping the output range w/o turning the pump on and off.

Andy

[Sparkss]

<a href=showthread.php?s=&postid=8840669#post8840669 target=_blank>Originally posted</a> by ASH
Sparkss - The concern is regarding too frequent startups, so run time can be whatever you want. Just make sure off time is long enough. (This isn't necessarily a problem but based on in-the-field experiences, prudence seems responsible.) The single driver controller avoids the issue by sweeping the output range w/o turning the pump on and off.

Andy

Define "long enough". Is that the magical 10 minute number I have heard ? Can you be specific ? or confirm the 10 minute number pls ? Thanks.

[EcoTech Marine]

Basically you don't want to exceed one 'power on' and one 'power off' during any 20 min period. Meaning you can do 10 min on and 10 min off or you can do 15 min on and 5 min off or vice versa. Don't have it on for any less than 5 minutes.

The code corruption issue is a probability problem: by reducing the total times you turn the pump on and off in any given day, you reduce the probability that the problem will occur.

-Tim

[Sparkss]

Thanks for explaining that.

One more question, will the code corruption issue "go away" once the cycling is stopped. In other words will use of a wavemaker cause a cummulative effect that will "weaken" the code, or whatever flash device is used to house the code setting it up for failure down the road ? or is it such that if it doesn't happen, then once the cycling is stopped then it just won't (like when the controllers come out and can be used)

[EcoTech Marine]

No, there's no cumulative effect that can weaken the code. It's pure probability.

These numbers are all purely for explanation purposes, but, say there's a 1 in 1000 chance that the code will be corrupted everytime you turn the power off to the driver... If you turn the power off 1000 times in one day, you stand a decent chance of the code being corrupted that day. If you reduce the number of times you turn the power off, you reduce the liklihood of it ever happening.

-Tim

[Sparkss]

ok, thanks, I had suspected as much, but not knowing what piece of the puzzle actually caused the code corruption I thought it best to just ask about the numbers :).

Thanks again.. our 4 Vortecs should be here on Tuesday...That credit card won't be seeing the light of day for some time now :(

[Hal]

<a href=showthread.php?s=&postid=8803027#post8803027 target=_blank>Originally posted</a> by ASH
What incentive is there to buy a current version of the VorTech Pump?
1. You get to use one now.
2. You have an upgrade option later for $50.00 to add wireless capabilities to your VorTech Driver and also receive a single driver controller that will exceed your expectations.
3. You’ll receive a $25.00 discount redeemable towards your future purchase of the wireless multi-driver controller.
4. You get an additional twelve months warranty on your VorTech setup.

Andy

So essentially for a $50 upgrade fee you get a driver that will work with a wireless controller, and a single wireless controller in summer of 2007? You then have the option to purchase a multi-driver wireless controller in late 2007 for retail minus $25? Is that correct?

[Hal]

<a href=showthread.php?s=&postid=8810701#post8810701 target=_blank>Originally posted</a> by ASH
We haven't hit a firm number on the new release. . .
Andy

So should we expect that the "upgraded" Vortech pump, when available, will be more than $345? In the interest of avoiding the type of confusion already caused once with these pumps, can you spell this out right now?

[ASH]

Hal - The single driver controller isn't wireless. Otherwise, you summed it up.

Regarding the price of the wireless Driver / Pump this summer, it will not have an extra year warranty, it will not have a $25.00 discount on a wireless controller and it doesn't have a price set as of yet. It's likely the price will be higher as it's a year later, it's a better product out of the box, the dollar isn't soaring and inflation still exists. Nevertheless, I am not going to paint myself into a corner and lose the option of being more aggressive on pricing if our volumes increase dramatically. Likewise I don't want to telegraph our marketing plans for the future more than I already have. Imagine asking HP what their next printer is going to cost 6 months before it hits the shelves, and to share that info with the world.

Andy

[FuzzyLogic]

<a href=showthread.php?s=&postid=8851001#post8851001 target=_blank>Originally posted</a> by ASH
Hal - The single driver controller isn't wireless.
Andy

Andy,

Can you explain a little more about this? Is the new wireless capable driver actually integrated somehow with the single controller as a single unit?

[Sparkss]

yea, that seems a little counter intuitive that with the driver upgrade to make it wireless that the included single controller is non-wireless. Doesn't make much sense, but maybe I am just missing the big picture ? I fully appreciate needing the wireless driver to set the stage for the multi-controller to come out in a year's time, but to get it only to move to a wired controller for the interim seems a bit off. Can you 100% guarantee that the wireless driver won't change/update between now and when the multi-controller comes out ? Otherwise since the "new" wireless driver will be a dormant piece of hardware until the multi controller comes out, it feels like a big risk to buy it now. It seems like the upgrade you are offerring is more a single controller with the addition of a wireless driver, not the other way around, as it was originally presented.

[ASH]

The upgraded Driver is the same Driver we'll be using in the future. That's why we can't do upgrades until the next rev. driver release begins.

Therefore I'd read into this that all new Drivers will be wireless enabled for a multi Driver Controller and individually controllable too.

Andy

[FuzzyLogic]

Is the new driver actually integrated somehow with the single controller as a single unit?

[ASH]

For the present, I'll go into details on features but not on the mechanics. We'll be doing testing at IceCap shortly ( on my tank too) and before too long details on the design will become public, but not yet.

Andy

[tangman99]

I assume I would only need one of these for a 90 gallon reef to be able to keep SPS. My LFS has them in stock. Can I just go buy one from him and still get the same upgrade deal as if I ordered them from you or one of your retailers? I been thinking of one of these for a while and just saw one today for the first time at my LFS on his tank. Very nice.

[Sparkss]

I put one on our 380 today (tank is still filling with RO/DI water, so no other water movement is going on). Dang, it collected all kinds of crap from all over the tank into it's grill on the wet end (I had some old LR that had been set out to dry ages ago, I hosed it off as best I could, but obviously missed some). I can't wait to get the tank setup and the other 4 Vortecs into it, not to mention when they finally get us a multi-controller (or any controller) for these :)


edit : that is collected that crap in the tank was not a negative, but a testament to how much water, and from what distance, the pump pulled.

[andyjd]

<a href=showthread.php?s=&postid=8882302#post8882302 target=_blank>Originally posted</a> by tangman99
I assume I would only need one of these for a 90 gallon reef to be able to keep SPS. My LFS has them in stock. Can I just go buy one from him and still get the same upgrade deal as if I ordered them from you or one of your retailers? I been thinking of one of these for a while and just saw one today for the first time at my LFS on his tank. Very nice.

I actually ave two on my 90, and swap between them

[ASH]

Sparkss - I hope you're taking pictures.

tangman99 - I would set one up going against the flow from your return. By using a timer you can change the flow many times a day when the VorTech goes off (or to 1/2 speed on a battery backup). Always allow at least 10 minutes between on/off cycles or longer.
When the upgrade / single controller is made available you'll have many more options. As it will be able to ramp up and down by program, waiting time between min and max flow doesn't exist. The upgrade offer is to anyone owning or buying a current version VorTech pump. If you buy one 2nd hand, the offer still applies.

In time, depending on the amount of coral growth you have, you may want to add a 2nd VorTech Pump. At IC we have one on a 75G reef and it rocks.

Andy

[Sparkss]

Andy,
There is a build thread for the new tank setup, with pictures, but no, I have not taken any of the Vortecs since right now it is a big glass bowl filled with RO/DI water, not much to really see in the way of flow :)

[tangman99]

<a href=showthread.php?s=&postid=8885015#post8885015 target=_blank>Originally posted</a> by ASH
tangman99 - I would set one up going against the flow from your return. By using a timer you can change the flow many times a day when the VorTech goes off (or to 1/2 speed on a battery backup). Always allow at least 10 minutes between on/off cycles or longer.
When the upgrade / single controller is made available you'll have many more options. As it will be able to ramp up and down by program, waiting time between min and max flow doesn't exist. The upgrade offer is to anyone owning or buying a current version VorTech pump. If you buy one 2nd hand, the offer still applies.

In time, depending on the amount of coral growth you have, you may want to add a 2nd VorTech Pump. At IC we have one on a 75G reef and it rocks.

Andy

Thanks Andy,

I'm off the pick it up at lunch. I have a Crocea clam on the bottom of my tank sitting on a 5" sandbed. If I place the Vortech on the opposite side of my tank from the return and higher up, can I still get sufficient flow and not disturb the sandbed or the clam too much? Just want to make sure before I actually put it in the tank in case I have to return it.

[tangman99]

Andy,

I picked up the Vortech over lunch and read through all the instruction over lunch. Just to ensure that know how to mount this thing, I have a 90 gallon allglass that has 3/8" glass. I went ahead and set the spacer as instructed to 3/8. My LFS said he had a problem with his motor falling off and said he had to remove the paper that say "Do not remove" to get his to work. If I run into a problem with the motor falling off, I assume that is not the preferred solution. If everything is well cleaned and this happens, do you you move the pin spacer down to the next thinnest glass setting or would that cause problems. I'm hoping it's not an issue but Murphy is never far away when I set out to do something so I just want to make sure I know what to do going in.

Thanks.

[chad508]

i have a question about the single controller. what will it do? ramp up and down, shut on and off?

also is there a way to reverse the flow of this pump? i ask cause i know some d/c motors i use on washing machines can do this.

[niko5]

I just wanted to say I love my Vortechs and Andy, your killing us not giving us details on the integrated non wireless controller :D

[Aquaduck]

tangman, I have a 90 with 3/8" glass and set the pin spacer at 3/8". My pumps have never fallen off. You actually have to pull pretty hard to separate them with the newer wet-side snap on gasket.

[ASH]

tangman99 - If the dryside isn't being held up, adjust the pin spacer for the next LARGER size glass. Call IC , ext. 25 if questions remain.

chad508 - reverse direction? That's not in the cards. I think you'd launch the wet side into space if you did, unless crunching up fish slowed it down.

Andy

[tangman99]

<a href=showthread.php?s=&postid=8894083#post8894083 target=_blank>Originally posted</a> by ASH
tangman99 - If the dryside isn't being held up, adjust the pin spacer for the next LARGER size glass. Call IC , ext. 25 if questions remain.

chad508 - reverse direction? That's not in the cards. I think you'd launch the wet side into space if you did, unless crunching up fish slowed it down.

Andy

Ash,

Thanks. The motor is holding fine with the correct setting so no problems there. I am having trouble getting the prop to continue spinning as I posted in a new thread, but I spoke with Dave this morning and I'm going to try a few things when I get home so I hope that will be resolved.

[LoneStarSA]

Ok its been a spell since I looked into these VorTech forums. After purchasing one last night :) I have just seen the generous offer of the $50 upgrade.

My question is how do we go about doing this upgrade? I know we are a few months out before everyone can take advantage of this but if we get some kinda idea on how this will play out, that would help. From what I see the white driver is hard wired to the external motor. Are we going to have to mail this section into IceCap (or where ever specified) or is it going to be a kit that we can do at home?

Will the single controller be a seperate external box, that either through wires or wirelessly, control the new driver? Or will the new upgrade have the single controller and driver built into one box that is hardwired to the motor?

Also, for those who have bough VorTech pumps second hand, will the $50 offer be passed to those owners too?

I really dig this pump! I can't wait to get it running on my system. Hopefully it won't take long to get water in the tank :)

[IceCap Service]

The upgrade is something you can do at home. The driver (white box) is the only thing you will need to change. When you get the upgrade you will get a different driver. It is not hard wired. Just remove the driver cover and there is a quick disconnect plug to the motor. As you will see it is very simple.

The offer will be able to be passed on to 2nd hand owners.

I will let ASH chime in on the other questions.

[rufio173]

This deal is actually what sold me on getting a vortech. I am definitely signing up for this offer once it becomes available!

That's awesome that you guys are offering this to the early adopters as well as new adopters!

Peace,
John

[ASH]

LoneStarSA - re "Will the single controller be a separate external box, that either through wires or wirelessly, control the new driver? Or will the new upgrade have the single controller and driver built into one box that is hardwired to the motor?"

If you've read the treads you know that's one point I will not be comment on. I'm sure once we have them running at IC we're going to need a guard dog to keep out the paparazzi.

Andy

[Hal]

Assuming that I have 2 vortech pumps, what's the advantage in getting the wireless controller? With the $50 upgrade (each) I'd get a wired controller (for both). Is there any reason why I'd want the wireless controller?:confused:

[ASH]

Hal - As I understand it, to be able to go beyond speed, pulse and frequency control you need a wireless controller to coordinate pumps.

I would imagine many VorTech Pump owners will be fine with just using the upgraded driver and a timer. By manually cycling the two pumps I have I've become interested in what's possible. I was never into a high flow tank but found it was easy to get used to and the corals seem to need it. By controlling multiple pumps I think we'll see that intelligent pumps move more water than even larger capacity closed loop pumps.

Andy

[Zoa06]

Hello Andy, look like those vortec not support to 0.75" or 19mm glass thickness is it true?

[ASH]

A 3/4" glass tank will work w/o the rubber boot, just using the silicone pad on the dry side, and the standard wet side set-up.

Andy

[niko5]

So any more bits of info you could feed us about release date/how the non wireless controller works?

[Hal]

<a href=showthread.php?s=&postid=8986545#post8986545 target=_blank>Originally posted</a> by ASH
Hal - As I understand it, to be able to go beyond speed, pulse and frequency control you need a wireless controller to coordinate pumps.
Andy

Andy,
Sorry, I may be a bit dense here, but what do you mean by that? Can you use the wired controller to program each pump separately, but coordinate them time-wise so that they do everything that the wireless controller will do?

I would've guessed that the only advantage to the wireless controller is a single box (less real estate) and only one item to program to control two pumps. And obviously no wires. :D

[jay24k]

I've read through the thread. Seems like a nice idea. I'm unable to send mine either so I'll do the deposit. I take it when they are ready to be swapped, my card will be charged temporarily until I return the other driver correct?

[IceCap Service]

Your card would not be charged temporarily. It would only be held until the original driver was returned. They will allow ample time for you to return the original driver.

[davidh202]

Are the wired single controllers being shipped yet?

[manofcoral]

Ok, so when is the price going to come down on the old units? I checked out some onling stores and I really do not see any change in the price from when these first came out.
Paul<><

[Sparkss]

davidh202,
I don't think that will happen until closer to Spring/Early Summer, based on some earlier comments made by IC

manofcoral,
Why would there be any price difference ? The new pump won't be out for months.. likely into the middle of Summer. IC commented that there would likely be a gap between when the current pumps supply ran out, then the controller upgrade and then the "new" pumps with the wireless driver built in. From what they were saying there would be no overlap between stock of the current and of the "new" pump, more like a gap where none would be available at all.

[Labman48076]

I just found out about this tonight I order my unit from Aqurium Specilty
07/03/2006 I don't think I have the box as I didn't know I needed to save it. Can I still get in on it and what do I need to do and what do I need to send. also how long will I be with out a pump? I am really kind of upset that I did not know about this sooner.. :mad:

[IceCap Service]

Labman, no need to get upset. Go back and read all the info on this subject and you will find out you will not be without a pump. When this happens, you send in for the upgrade, you will be sent the upgraded driver and then return yours. Your pump will be down only as long as it takes you to swap a driver.
Ecotech Marine & Icecap will make an announcement when this will happen. You will be kept informed.

[pch90265]

So I'm on board... is there a form on the IceCap site or URL somewhere in this thread I missed to sign up now to get on the list for the upgrades?

Thanks,
Sean

[King-Kong]

I'd say sending in your product registration with contact information filled out is a good place to start.

[Hal]

<a href=showthread.php?s=&postid=9004100#post9004100 target=_blank>Originally posted</a> by Hal
Andy,
Sorry, I may be a bit dense here, but what do you mean by that? Can you use the wired controller to program each pump separately, but coordinate them time-wise so that they do everything that the wireless controller will do?

I would've guessed that the only advantage to the wireless controller is a single box (less real estate) and only one item to program to control two pumps. And obviously no wires. :D

I'm still interested in an answer. :)

[Labman48076]

<a href=showthread.php?s=&postid=9030620#post9030620 target=_blank>Originally posted</a> by pch90265
So I'm on board... is there a form on the IceCap site or URL somewhere in this thread I missed to sign up now to get on the list for the upgrades?

Thanks,
Sean

Maybe I missed it I have been though the thread I ubderstand basicly what I need to do but I can't seem to find how exactly how to go about it. where to file were to send the vortch etc. I have registered with Ecotec they sent me some replacment parts so over all I am very very happy with Ecotec and Icecap I like the product before then once I found out Icecap was involved I new it would be nothing but excelent customer service. but it there a less confusing way we can do this. website email address phone number maybe there is a book out called upgrading your Vortec for Dummies! I can buy because I must be one of them.. :lol:

[ASH]

When the new revision Driver comes out sometime this Spring we'll; post a thread, e-mail those we have an address for from registration of their pump and anyone that has had a service contact.

I'll also tack it onto some of the longer VorTech threads to catch any customers that might have otherwise been missed with news about the Upgrade Offer.

Andy

[jnarowe]

how about a pajama-gram??? :lol:

[7thheaven]

Dear ASH~

I bought a vortech and not install it yet~

I read all of thread but I do not understand completly
(Maybe because I am not good at English :))

I wanna ask several questions to you.

1. I live in Korea. When I sent you a vortech driver, I should pay the international shipping cost for receiving it to me?

2. If I want upgrade driver, Can I send it to you now?

3. There is three part of vortech pump: in water part, out water part and driver. Can I seperate out water part and driver? or Send to you out water part+driver?

Thanks in advance~!!

[ASH]

1. We'll ship the new revision Driver when they're released to you at our expense.

2. The new Driver isn't available yet. Wait till June and see if we're ready to ship the Driver to you. You'll be responsible for returning the old Driver to us.

3. The white box Driver can be easily separated from the dry side pump motor after removing the 4 screws on the box. The only tools needed is a small screw driver. The wired connections are all quick disconnects. All we'll need back from you is the Original Driver.

Andy

[Labman48076]

<a href=showthread.php?s=&postid=9052642#post9052642 target=_blank>Originally posted</a> by ASH
When the new revision Driver comes out sometime this Spring we'll; post a thread, e-mail those we have an address for from registration of their pump and anyone that has had a service contact.

I'll also tack it onto some of the longer VorTech threads to catch any customers that might have otherwise been missed with news about the Upgrade Offer.

Andy

Just a thought here too I posted some info on the forum that I bought my Vortech from Aquarium Specialty www.aquariumspecialty.com I recomend others do the same on there forum then Like Ash said those that maybe don't read RC beleave it or not there are a few :confused: will know about it as well. be looking forward to latter this spring.

[Hal]

quote:
--------------------------------------------------------------------------------
Originally posted by Hal
Andy,
Sorry, I may be a bit dense here, but what do you mean by that? Can you use the wired controller to program each pump separately, but coordinate them time-wise so that they do everything that the wireless controller will do?

I would've guessed that the only advantage to the wireless controller is a single box (less real estate) and only one item to program to control two pumps. And obviously no wires.
--------------------------------------------------------------------------------
<a href=showthread.php?s=&postid=9043856#post9043856 target=_blank>Originally posted</a> by Hal
I'm still interested in an answer. :)

Still interested. . . am I being ignored?

[RichT]

ASH has posted a couple times that he couldn't / won't post specific R&D information at this time. If you look back in the thread I'm sure you will find it and I'm also sure you'll understand why somethings need to be kept secret. They've already offered up more information about stuff under development than most companies would.

HTH

[FuzzyLogic]

I would be interested in Andy's answer also.

[ASH]

The wireless controller can control up to 10 V-Pumps. The new Drivers, in addition to being able to be controlled wirelessly, will come with some control features for immediate use.

Each new Driver comes complete, so if you have two you get two 'individually controllable' drivers that are also later controllable wirelessly, when you opt to buy the Wireless Controller after it's released.

The word about the upgrade will get to all owners and if we miss anyone, eventually they'll need to replace a bearing on the wet side and we'll notify them then.

Andy

[FuzzyLogic]

<a href=showthread.php?s=&postid=9063199#post9063199 target=_blank>Originally posted</a> by ASH
The new Drivers, in addition to being able to be controlled wirelessly, will come with some control features for immediate use.

Andy
Can you go into a little more detail about the control features?

[jnarowe]

I hear the new driver will have a reverse feature so you can reverse the prop direction manually to catch a fish. Then you put your net over the fish and wet frame, shut off the pump, and pull the fish out. So cool...I can't wait! ;)

[mrcrab]

Jonathan,

ROTFLMAO!!! :lol:

[serpentman]

I got a chuckle over that too.

Guys, Icecap and Ecotech have made it very clear that they will not divulge any features until their time. All due respect but repeatedly asking isn't going to get them to cough up any sooner.

Unfortunately, we are all going to have to take a wait and see attitude until spring for the single controller and summer for the multicontroller. I know my corals will be a lot happier when it does come out. For now, they are going to have to live with what I have.

[FuzzyLogic]

<a href=showthread.php?s=&postid=8871225#post8871225 target=_blank>Originally posted</a> by ASH
For the present, I'll go into details on features but not on the mechanics. We'll be doing testing at IceCap shortly ( on my tank too) and before too long details on the design will become public, but not yet.

Andy


Did I not read this correctly? I was asking about features of the new single controller.

[serpentman]

My bad, I misread your post. I thought you were asking about the wireless controller.

[Hal]

That's pretty much what I've been asking too. In short, all I want to know is if the only differences between the wireless and wired controllers is the wires and the fact that the wireless controller will control multiple pumps, whereas the wired controller only controls a single pump.

In short, why would anyone buy a wireless controller if they've already got the wired controller?

[King-Kong]

The wireless controller will synchronize motions between pumps and creat certain affects unattainable with just a single controller.

Melev has a video of it acting as a wave making device (like the Tunze Wavebox). The result was INCREDIBLE -- i was floored. I am sure the device will have other modes like this (Perhaps proper tide flows and etc.).

[Sparkss]

That is one of the main reasons I went with the Vortecs :) While the single controller will be nice, the golden ring, so to speak, will be the wireless multi-pump controller.

[jnarowe]

and it will run ten of them! :D

[serpentman]

One day it will be nice to have a tank that will require 10!

Melev's video is impressive. Granted its a smaller tank but it was really sloshing. They mentioned that they may ratchet the motion back.

Just a rhetorical observation as I know ASH probably can't comment but I am a bit confused why they are puting such emphasis on the unit being wireless. From what I have heard, the FCC restraints are the big reason for the wait.

[wiszmaster]

<a href=showthread.php?s=&postid=9072636#post9072636 target=_blank>Originally posted</a> by King-Kong
The wireless controller will synchronize motions between pumps and creat certain affects unattainable with just a single controller.

Melev has a video of it acting as a wave making device (like the Tunze Wavebox). The result was INCREDIBLE -- i was floored. I am sure the device will have other modes like this (Perhaps proper tide flows and etc.).

where is this video @ ?

[Sparkss]

I think there is a link to it off of his web site, and I thought I saw it posted in the wireless controller thread here in the IC Forum.. but I could be mistaken.. and yea, it is impressive.. it is what hooked me, I have to admit.

[pista01]

There is an interview with one of the Ecotech guys in Reefcast 19 (after Reefcast 20) that talks about the controller. One potential feature is to create your own wave algorithm and upload/download them from the net. I hope this makes it into the final product. This goes far beyond just simple synchronization of the pumps.

[Hal]

<a href=showthread.php?s=&postid=9074132#post9074132 target=_blank>Originally posted</a> by pista01
There is an interview with one of the Ecotech guys in Reefcast 19 (after Reefcast 20) that talks about the controller. One potential feature is to create your own wave algorithm and upload/download them from the net. I hope this makes it into the final product. This goes far beyond just simple synchronization of the pumps.

And this feature won't be available on the wired controllers? For that matter, it sounds like you aren't sure this is even going to make it into the wireless version.

While I appreciate everyone's best guesses trying to answer my question, it sure would be nice if Ecotech/Icecap would answer it officially (not that this isn't the FOURTH time I'm asking or anything:rolleyes: ). . .hint, hint, HINT!

[ASH]

My understanding is the Wireless Controller (WC) is coming along on schedule. I shared the fears of making it through the FCC but have been assured that will not be a brick wall.

The single driver controller is not a backup for the wireless controller. The new Drivers will have some control functions AND be ready for the WC.

Andy

[EcoTech Marine]

<a href=showthread.php?s=&postid=9103051#post9103051 target=_blank>Originally posted</a> by Hal
And this feature won't be available on the wired controllers? For that matter, it sounds like you aren't sure this is even going to make it into the wireless version.

While I appreciate everyone's best guesses trying to answer my question, it sure would be nice if Ecotech/Icecap would answer it officially (not that this isn't the FOURTH time I'm asking or anything:rolleyes: ). . .hint, hint, HINT!

Hal,

I'm sorry but we've really revealed as much as we possibly can here. There are all sorts of reasons why its better to hold as much back about either controller's functionality until the last possible minute. Unfortunately, we're not going to reveal any more news about these products until we're ready to.

I hope you understand.

Tim

[Labman48076]

<a href=showthread.php?s=&postid=9107336#post9107336 target=_blank>Originally posted</a> by EcoTech Marine
Hal,

I'm sorry but we've really revealed as much as we possibly can here. There are all sorts of reasons why its better to hold as much back about either controller's functionality until the last possible minute. Unfortunately, we're not going to reveal any more news about these products until we're ready to.

I hope you understand.

Tim

it's going to be Sweet! can't wait

[CookieJar]

I feel lucky to be just setting up a 180 and need powerheads and low and behold, Vortecs are out and are a perfect match for a 180 with only 2 needed and with the upgrade package it's a deal clincher. I can't wait to get them in the mail and look forward to the future wireless controller. This is definitely the tecchie (and practical) way to go, I'm going with the 'new skool' Vortecs. :cool: This thread has been helpful in my decision

[fload]

Groundhog said early spring... what's fcc say?

[niko5]

Spring cant come soon enough... I wonder if spring comes sooner will vortech controllers come sooner? :D

[EcoTech Marine]

I have bad news guys, looks like Punxsutawney Phil was all doped up when he made his decision about an early spring. Guess those waiting for the controller will have to wait a bit longer:

http://www.umich.edu/~uac/threeweeks/Volume2.6/punx.html

;)

-Tim

[jnarowe]

:lol:

[wiszmaster]

LOL!!

[Sparkss]

LOL

Millions of people rely on the groundhog for an accurate foretelling of the coming seasons, forsaking the less reliable tomfoolery of so-called 'meteorologists,' with their 'barometers' and 'Doppler Radar.' If we can't trust Phil, tell me, who can us trust?"

[Labman48076]

but that Ground hog is every bit as accurate as our great weathermen or inaccurate.. lol :lol: :lol:

[jnarowe]

So I just received a spare Vortech wet frame and I am really happy with it. For starters I do see incremental improvements in the design and that is a good sign.

Also it will allow me to always have one wet frame soaking in vinegar while still running all my pumps. I must say I think the the extra $50 is well worth it and I highly recommend that any Vortech customers consider this strategy.

Also, r ecently received two Batery Backup units and wrote a post (http://reefcentral.com/forums/showthread.php?s=&threadid=1042736) with my observations.

[Rod Cobble]

vinegar?

[raddogz]

Yep, you clean pumps and such in a diluted vinegar solution.

[andyjd]

Is it better to take the pump apart, or is it all safe to go in the vinegar?

[raddogz]

You are only soaking the wet-end only.

I soaked the wet-end only to the get coralline and schmutz off.

[Giovanni]

I may have missed this but are we still looking at March for the upgrade? Thanks

[ASH]

No, the upgrade offer will be made late spring or early summer.

The most optimistic guesstimate has been Spring 2007.

Andy

[jnarowe]

March is Spring right? :D

[IceCap Service]

To really get technical, 21 March - 21 April = early spring, 22 April - 21 May = mid spring and 22 May - 21 June = late spring.

[jnarowe]

ouch... That's a big Spring! :lol:

[coraladdict]

Can't be clearer than that!

[FuzzyLogic]

Soooo, late June at the earliest with July being more realistic. Is this the official word from IC and EcoTech?

[RichT]

so following that logic, the early summer would be June 21 to July 21 right?

So basically, we need to be on the look out from May 22 to July 21 if I'm following correctly. 8)

[EcoTech Marine]

more or less.

-Tim

[niko5]

im going to freeze myself till late spring, then when I thaw out I can get the controllable upgrade!

[MikeD]

Is this for the wireless controller? Or just a controller period? I was looking into getting a couple of vortechs but don't know if I should get them in June when I do my tank upgrade or just wait until the official final package is done.

[ASH]

If you're planning on getting the Wireless Controller when released, the $25.00 discount and extra year warranty with the upgrade, now makes more sense.
Also, you'd be locking in the current MSRP vs. a slightly higher retail with the new version when it is released.

Andy

[MikeD]

What if I want two vortechs? How does that work? Do I need to get two controllers or will the one wireless controller work with the two?

Also, if I order, I can't order through the vendor of my choice and just provide proof of purchase?

[ASH]

1st comes the up-grade to a Wireless Capable Driver and single Driver Controller.

Next comes the release of the Wireless Controller, expected at the end of 2007 which can operate numerous Drivers.

If you did two up-grades to Wirelessly Controllable Drivers you'd have $50.00 in discounts for the Wireless Controller and you'd only need one to control many VorTech Pumps.

Andy

[ASH]

Why is IceCap doing this direct?

1. The up-grade goes for $50.00. It's not a stretch to see there's no profit there for retailers. The decision to make the Driver up-gradable is the most environmentally correct method we could think of to make VorTech Pumps in the field continue to be cutting edge technology.
This up-grade offer vs. telling customers to just go out and buy a new unit, says a lot about the companies bringing you this product.
2. The issuance of the $25.00 coupons, and later giving customers credit for them, needs to be monitored from a single location.
3. There was no other way to do advance swaps of Drivers, which most VorTech owners expect.

Andy

[MikeD]

in my situation, I don't need the pumps until June. What do you recommend? I just thought it might be silly to have these pumps right now (too powerful for my current tanks) sitting around and still have to go through the whole upgrade process. What I do want (in June) are two vortechs that are controllable and I will want the wireless controller when it comes out at the end of the year or next year. Can I just wait until June to buy or am I pressured to buy now? Is the pricing supposed to change in June or before then? For someone who is in the market such as myself, will I save money buying this older unit and upgrading vs. waiting? I'm always worried that if I buy now, the upgrade may not go as smooth or work as well as one that is 'fresh' from the factory already with the upgrades installed?

[niko5]

Can you give us any more info about the upgrade? Id really really love to get a controller on these.

Also what is Ecotechs thoughts about having the units on a battery backup and shuting the power to the main power supply off at night to slow the pump down for a few hours?

[ASH]

Up-graded Driver to wireless controllable and single Driver controller starts when release is ready. Presently that looks like July. The features have been discussed and I don't remember a long time sleep mode being one of them. As to using the BB as a way to back into a sleep mode, as long as your Backup Battery is plugged in and charging while you flip to BB mode it shouldn't be a problem, but I'd look at it as a band-aid. The real solution would be a controller that did that and I believe it's on the Wireless controller short list of features to have.

Andy

[jnarowe]

Nick,

The instructions that you get with the BB explicitly describe that shutting down the electrical supply for long periods will tend to degrade the battery life. It has been discussed in these forums a few times that the BB could be used as a temporary "controller" of sorts by cycling the power on and off to reduce the Vortech to a 50% state and thus control them in a rudimentary manner without the danger of code corruption.

I bought into that and purchased two BB units, only to find that using them in that manner would greatly reduce their effective service period. I have now reverted to just using them as designed, for battery backup, and I recommend that you buy them for that feature, not to control your pump(s).

Also, there are no indicators on the BB units as currently being sold so I don't think there is any effective way to monitor the battery life at the user level and really know how long they will last and what draw-downs do to the battery.

[ASH]

Point taken. I run one of my VorTech pumps on my BB several hours a day, with the trickle charger running. After a year of service I'll test it vs. a new BB and post the results. I agree that running on BB for a long period of time or everyday is a potential Chernobyl like experiment with potential dire results. Let me test limits.

Andy

[jnarowe]

So I just got back from a week-long trip and during my abscence there was only one stall so that went well. When I went to check on the tank there was zero Vortech noise. Yay!!!

And when I got home I had a brand new MP40 and a re-furbed MP40 waiting for me.

I just mounted them and they both running quiet right out of the box. The new one is serial # 01011140 and it did not come with a dry side gasket. Since I have a few various gaskets I just turned an old one into a "donut" and it was no problem.

These new and refurbed versions seem to be much better than what I had originally got and their magnets are much more powerful. I also noticed something interesting about the new unit in that its motor (dry) side magnet is black. That is a new one for me and I am not sure why that is, although I seem to recall something being said about a change in that magnet.

[MikeD]

I can't wait until June when I setup my tank... It's either going to be 48" long or 63"... But either way, it's going to have vortech and the tank should really do well when these controllers come out!

[wesheltonj]

Just installed my pump, run smooth so far.

However, I have to have this thing on a side pane because of this size (no room between the back pane and the wall). The wire is comming down the side of the canopy. A great improvement would be to have a flat supply wire instead on the round one. Any plans or is it possible the have the wire changed out?

[jnarowe]

Update:

4 MP-40 running smoothly and quietly! One more is being reburbished. I am happy to have that stress behind me. I guess one thing that may be good for me, is to get spare shaft/bearing sets so that I can swap them out when needed.

wesheltonj: If you can, post a picture to get some suggestions. I zip tied mine to the rim of the tank.

[niko5]

Soo where almost to May which meens where close to June ohh not long now.... RIGHT???

[sirjohn]

Just to confirm, this offer is available if the Vortech is purchased through an online retailer such as drsfostersmith.com?

[sirjohn]

Double post

[ASH]

Yes it is.
Every VorTech Pump owner will be given the opportunity to do the up-grade.

Andy

[Labman48076]

Ok we already know that Icecap and Ecotech are going to make this the setup right before it gets ready for release but we are dying here and June is here any exciting news.. so this a pump been way to long since we heard lol

[mrcrab]

Sorry if I missed this but how many pumps will the wireless controller work with?

Any idea when the upgraded controllers, not wireless, will be available for the swap out offer?

Thanks

[jnarowe]

nice avatar Barry. Is that in your tank? I had no idea you had 4 Vortechs...did you buy them after your visit to my reef?

[mrcrab]

Hey Jonathan,

No, I've had them all along. That was a shot of my old 125, still have the clam though as well as the one I bought at ORA.

I really need to update my thread, it's been an incredibly busy summer.

[jnarowe]

is the clam spawning?

[mrcrab]

Yeah, it was a bit stressed,...but looked cool! :cool:

[sytanek]

The brochure for the pump said 10 wirelessly. :P

[mrcrab]

That's what I thought I remembered, just wasn't sure.

[jnarowe]

ten is about what I will end up with too.

[MikeD]

Yeah, does the new controller only do one light? Or an infinite#

<a href=showthread.php?s=&postid=10345572#post10345572 target=_blank>Originally posted</a> by mrcrab
Sorry if I missed this but how many pumps will the wireless controller work with?
d
Any idea when the upgraded controllers, not wireless, will be available for the swap out offer?

Thanks

[reefsafe]

i just bought a vortec pump last week. will i need to buy the upgrade?

[jay24k]

Upgraded driver you will.

[jleichtman]

*cough* *cough* late spring :) :bum:

[coraladdict]

Ash

Do you have an idea when the driver upgrade will be available?

[serpentman]

Any updates on when the controller will be ready. We have transcended late spring to now mid summer. I was under the impression that the single controller would be ready in spring and the wireless multi-controller in late summer.

[coraladdict]

<a href=showthread.php?s=&postid=10465215#post10465215 target=_blank>Originally posted</a> by serpentman
Any updates on when the controller will be ready. We have transcended late spring to now mid summer. I was under the impression that the single controller would be ready in spring and the wireless multi-controller in late summer.

The multi controller is due for end o 2007 and the single is due now.

[serpentman]

Hopefully, it will be out soon. Not to start trouble and rehash an old argument, however, I purchased 2 of these these last fall with the intent that the controller option was "coming soon".

[MikeD]

EcoTech told me on July 20th this year that we should hear something on the forums 'within a couple of weeks'. I was asking about how to proceed with the upgrade and they told me that I didn't have to do anything for now as they would post something. This was for the wireless upgrade by the way.

[120reeferman]

im with yu all, i need details on how to upgrade and were to upgrade and when i will be able to buy this controller

[Aquaduck]

It's too bad Eco Tech doesn't keep their website up to date. That would be the perfect place where everyone could go to read the driver update process and prevent the constant re-hashing of information over and over on this forum.

[Gobie74]

<a href=showthread.php?s=&postid=10485528#post10485528 target=_blank>Originally posted</a> by Aquaduck
It's too bad Eco Tech doesn't keep their website up to date. That would be the perfect place where everyone could go to read the driver update process and prevent the constant re-hashing of information over and over on this forum.

That's so crazy it just might work :eek1:

[jnarowe]

probably just double their work right?

[Aquaduck]

<a href=showthread.php?s=&postid=10487961#post10487961 target=_blank>Originally posted</a> by jnarowe
probably just double their work right?

Well, updating the web-page at least ONCE wouldn't be double the work. Hell, they haven't updated their web-site since they released the Vortech's! I think answering every "Are we there yet?" post takes considerably more time.

[jay24k]

I agree. Updates would be nice. I purchased two with the interest of the controller and would be nice to know any new timelines. This would also benefit future customers. I know several who are about to buy a different pump because there is no update and they don't know when or if the controller will be released.

[EcoTech Marine]

<a href=showthread.php?s=&postid=10485528#post10485528 target=_blank>Originally posted</a> by Aquaduck
It's too bad Eco Tech doesn't keep their website up to date. That would be the perfect place where everyone could go to read the driver update process and prevent the constant re-hashing of information over and over on this forum.

This is exactly what is happening right now.

-Tim

[Labman48076]

not sure if I have permission to post this but hey what the heck. I email EcoTech this morning just telling them we really like a response I got a email back fairly quickly sounds like we need to be just a little more paitent


the response was:

Hello Dave,

We're in the final moments here. People just need to be patient a
little bit longer while we get our infrastructure where we need it to
release the relevant information.

-Tim

[mrcrab]

<a href=showthread.php?s=&postid=10491747#post10491747 target=_blank>Originally posted</a> by Labman48076
not sure if I have permission to post this but hey what the heck. I email EcoTech this morning just telling them we really like a response I got a email back fairly quickly sounds like we need to be just a little more paitent


the response was:

Hello Dave,

We're in the final moments here. People just need to be patient a
little bit longer while we get our infrastructure where we need it to
release the relevant information.


-Tim

This doesn't say much at all. What infrastructure is he talking about?

[Labman48076]

there will be news very very soon when they started this they told us they would not rush the product and risk problems after shipping like the 1st realease of the vortech if anything they are probably guilty of over testing and overdoing at this point. per sonly I rather have them get it right or as close to it before the realease then rushing it.. I really don't think we have to wait much longer

[mrcrab]

<a href=showthread.php?s=&postid=10492029#post10492029 target=_blank>Originally posted</a> by Labman48076
there will be news very very soon when they started this they told us they would not rush the product and risk problems after shipping like the 1st realease of the vortech if anything they are probably guilty of over testing and overdoing at this point. per sonly I rather have them get it right or as close to it before the realease then rushing it.. I really don't think we have to wait much longer

I totally agree. I just don't know where they're coming up with infrastucture, you'd think that would already be in place for their other products.

[jnarowe]

they may be referring to the web site though. :)

[jay24k]

I would rather have a tested working product but information is nice too. Stuff gets delayed all the time and is just a fact of life.

Personally for me, I didn't buy mine till I heard that they had the wireless controller shown at MACNA or whatever conference it was with Melev. Then I bought my other one when I heard the single controller would be coming out in July if I recall.

So, any info is better then none imo. I will throw in I love the product and hope to see something new soon!

[robster]

I heard today from a reliable source that the new wireless pumps, new single controller, and driver upgrade/free controller won't be available until after MACNA : - (

[robster]

Dupe Post. Sorry.

[jnarowe]

Glad you posted Robster!

Just to confirm some speculation I had earlier in this thread, I am now releasing the results of my fan test. :)

Tank room temps. vary from 75F to 82F.

At approximately 2/3 power the subject MP-40 ran between 125F and 138F. At 100% it ran between 135F and 148F. (These are fin temps., not internal!)

I placed a dedicated fan on that pump and cranked it up to 100%. I have now measured fin temps. averaging 102F - 105F. So, in my situation, I just need to find some small, powerful, clip-on fans...anyone know a good source?

Maybe Eco-Tech could make this an add-on unit too huh? :D

[mrcrab]

I use cheap clip on personal fans on my controller to keep the temp below 80.

I get them a Wally World and if I remember they're under $10.

http://www.pelonis.com/pdf/FTW18-D2.pdf

[jnarowe]

Thanks Barry. I have looked in Wally World <shudder> a couple times and they didn't have any. I'll check again. You use it on your controller? I wonder how warm my controllers are getting???

[mrcrab]

Sorry, they're hooked up to my Ranco temp controller and only come on when the tank temp gets to 79. I should actually have one on a timer blowing accross the t-5's when they are on.

With your application you may need to run them on low all the time.

Google the fan, you can probably get them online somewhere.