Reef Central Online Community

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-   Aqua Cave (http://www.reefcentral.com/forums/forumdisplay.php?f=467)
-   -   Are you still in business?? (http://www.reefcentral.com/forums/showthread.php?t=2157944)

drukkosz 04/14/2012 12:54 PM

Are you still in business??
 
I have been trying to contact you but your online chat is offline for days now and no body answers the phone.

heloooo?????????????

wolfador 04/14/2012 02:33 PM

Quote:

Business Hours:

Monday through Friday: 10AM to 7PM Central Time.
Saturday: Closed
Sunday: Closed

Phone & Fax:

Tel: 847-775-0640
Fax: 847-775-0648
Try giving them a "phone" call during their buisness hours, I have never had a problem getting someone to answer.

chgoblknazn 04/17/2012 10:01 AM

Any word?

drukkosz 04/17/2012 10:08 AM

Quote:

Originally Posted by chgoblknazn (Post 20147360)
Any word?

I gave up! gave my business to premium aquatics. I had $1100 worth of stuff and one question that i needed answer asap. their chat has been ofline for days maybe even weeks. and got a voicemail everytime i called.
They dont even bother to check the forum.
My order is already shipped and PA gave me a little discount. Thats what i call customer service

jasimek 04/17/2012 11:13 AM

i bought stuff from them 2 weeks ago with no issue

muskiewade 04/23/2012 11:49 AM

I wonder if they've seen a dropoff in business since they discontinued their everyday RC discount code (5% off) and couple times a year 10% off code.

I know that I haven't placed an order with them since they discontinued the discount codes. Simply better deals to be had elsewhere.

TucanSam007 04/23/2012 05:49 PM

I stopped purchasing from them as well.

neverwouldof 05/03/2012 09:38 PM

lol... i've been having issues with another company as well. What the heck is going on

kevl 05/08/2012 03:18 PM

I ordered from them recently with no issues -

first world problems..

AquaCave 05/09/2012 03:34 PM

Please contact us via phone at 847-775-0640, 9-6 M-F, or email us, info@aquacave.com
We do not monitor forums on a daily basis.


Albert

www.aquacave.com

ojonas81 05/14/2012 04:17 PM

Just called them and first time I got voice mail. Called back in 10 minutes and got to a person. Very friendly and answered my questions.


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