MyGHL Issue
I setting up my Mitras LX7 and I am having issue with adding the 3 lights to my profile. I was able to download the GHL control center and add the device to it. I entered the MyGHL ID for the device but it will not let me add. Please advise. This is my first GHL product!
|
gw11ucb,
Have you connected your master LX7 to your wireless network? |
Hi there,
As Jerel mentioned, the LX7 should first be connected to your Wi-Fi network. This allows the devices to communicate with our myGHL servers. Wi-Fi setup instructions can be found here: https://youtu.be/UEbmPszLqaw Once you have that completed, you can copy and paste the myGHL-ID number into your myGHL account and verify. There will be a security key generated and displayed in the GCC communications page, right under the myGHL-ID box. Copy and paste that number into the respective box in myGHL and click connect. |
I follow that instruction and still have issue. I wonder it is because I am using a Mac but I am using Parallel to access window 8
|
Are you able to Ping the device and get a response?
|
Quote:
|
Yes, there is no IP to ping if the device hasn't been connected to your WiFi network. When you log back into the device over USB, you will see the IP address listed in the communications page.
That is the IP to ping. |
...
|
Quote:
|
What am I doing wrong? I noticed the bottom is all gray out and I can't check anything. I input my Wi-fi and password and then save and disconnect for 20 second and when I reconnect it did not connect to my Wi-fi. I don't get the IP addres.
|
Those steps in the video were enough to get my units connected. By the way, that greyed out section is normal, it just indicates the status of the WiFi module and myGHL.
Your issue could very well be caused by your wireless network encryption type not being set to WPA2PSK. This has to do with your router settings needing to be checked and possibly changed. Most routers nowadays already have the encryption type set to WPA2PSK, but yours may just be set to something else. Log into your router settings and see what the Encryption type is set to. |
The SSID is the name of your Wifi Network that you would connect to through your wireless devices. In my case it's 2Wire183. Make sure you are entering that correctly and also be aware that the SSID and password/Wifi Key it is case sensitive. Most home wireless networks are WPA/WPA2 but as noted, if your wireless network is not WPA/WPA2/PSK, you will have issues connecting the Mitras to your wireless network. Once you add the SSID and password and save it, trying give the Mitras a few minutes to connect to the network before connecting again to the lights with MyGHL.
|
Quote:
Which one should it be on? |
Quote:
Also allow it a couple minutes if need be before connecting to it again through GCC. Lastly, it might help to move the fixture closer to your router for the initial connection just in case the Wifi signal is weak. If all else fails, try unplugging the light for 10 minutes and going back through the Wifi setup in GCC. |
Quote:
|
Someone from the GHL USA team should be able to initiate Remote Desktop with you to identify the possible error.
|
Send us an email and we'll get this sorted out:
info@ghlusa.com |
My issue is resolve! Thanks to Vinny from GHL. He teamview via my computer and help me set it up. Now that is customer service! I think it might be a great idea to have what you did in writing. I am pretty sure others might have the same issue.
|
Thank you for the positive feedback. We really appreciate it!
If you ever need anything from us, feel free to give us a shout. :) |
Quote:
|
Use the Illumination Run feature to spot any changes in the light schedule. Also, check your simulation settings and see that they are turned off.
|
Quote:
|
Quote:
|
I also have issues with the LX7. The wifi is buggy and unable to make anything work without using the cord. I also cannot post on the support forums
|
Quote:
|
All times are GMT -6. The time now is 06:32 AM. |
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
User Alert System provided by
Advanced User Tagging v3.3.0 (Pro) -
vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.