[slief]

I’ve sent that happen on a friends AFS. One thing I thought it could be was pellets lodged in the part of the cup that lid snaps into in the center of the food holder. That said, even when his cup didn’t fully retract, the feeder still worked fine and usually went back in on the next feed cycle. I’ve never had this issue with mine but I am always careful when I fill it and make sure the pellets never get into the center hole in the feeder container.