Quote:
Originally Posted by Bpb
That’s refreshing to hear. Some of the bigger companies definitely don’t live by that same customer first philosophy and it’s about the almighty bottom dollar. Years ago, I had an impeller swell and burst on a 9 month old return pump. I won’t say the brand but it stars with S and is Italian. Contacted customer service. “Sorry. Impellers aren’t covered under warranty, we would be happy to send you a new impeller for $90 plus shipping”. Yes on a $110 pump. A $90 impeller replacement for a part that failed inside of a year. I avoid that brand like the plague now, and any brand that uses their pumps
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That's plain bad buisness.. sorry the impeller isn't covered... that's the main part of the pump that breaks.. and to charge that much.. that's insane!!
The new needle wheel for my skimmer came in and it had a price tag on it as well..
15 bucks...
So that's a relief in case it ever breaks down the road.. past the warranty period
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