Awesome! Yes, they do have incredible customer service. One thing even though they are crazy expensive brand new... Once you have one of these drives (LS Masterflex *and this isn't in writing anywhere) I have seen up to 30% discount on new drives if they cannot repair your old one offered without even asking.
If you can do us a favor and take a pic of the new brushes along with some measurements that would be awesome!
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Hobby Experience: 9200ish gallons, 26 skimmers, and a handful of Kent Scrapers.
Current Tank:
Vortech Powered 600G SPS Tank w/ 100gal frag tank & 100g Sump. RK2-RK10 Skimmer. ReefAngel. Radium 20k.
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