Quote:
Originally Posted by James404
Back and forth with Neptune Support all day. They want to RMA the base unit.
Of course that requires many things like Pictures of the unit, serial numbers, original invoices, the blood of a virgin etc..
Hope I can find my invoice...
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If you cannot find your invoice, reach out to the vendor.
A while back I had a pump go out that was in warranty. I never keep invoices (bad I know).
I emailed the vendor, and they emailed me another invoice. Some vendors even keep your purchase history online, and you can access in your account.