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Had the same problem last night and it was suggested on one of the forums to make sure you are signed into ecosmart live connection first. My Radion would show offline mode as well. Once I signed in to the live connection I was good to go. I also noticed that once I closed my browser for ecosmart live I would lose my ecosmart live connection and would have to sign into that first before going back to ecosmart live. I have a shortcut icon on my desktop to sign into live connection.
HTH
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