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I received the same reply from AquaCave. They claimed Skimz had a bad batch of impellers that began to fail when the plastic coating on the impellers started to disintegrate. I believe that covers some of the problems, but there are also numerous posts about the electrical cords detaching from the pump body or leaking current into the water. That is a significant safety concern and those affected by that failure should report it to the U. S. Consumer Product Safety Commission. The U.S. CPSC takes reports of electrical shock very seriously. From personal experience, a few years ago I had a high end ES line Sony stereo receiver give me a jolt, and after reporting it to the CPSC Sony replaced the defective unit with a brand new one that was a model unit higher in grade.
Skimz products are unsafe and unsound, and should be avoided.
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