Quote:
Originally Posted by jasonssandiego
I love the products but why should we kiss up to them. It has taken me 3 weeks to get a quote for a dream box and no response. Customers at this are waiting and they are busy at this time. Hire more help *** I'm done with Royal period. If u ask for money then act like it then. Scott I'm sorry just sick of it.
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If this is for Jason Sanchez, the quote was emailed early in the AM of Feb 9th at 12:52AM our time. I think the last questions needed for the quote were answered by you on Feb 1st at 5:20 PM and received by Germany on the Feb 2nd. They are 9 hours ahead of us. It took 5 business days there after to put the quote together. Things have been a bit backed up at the factory due to new hires being trained and most of that fell on Torsten who is the one responsible for putting the quotes together along with pulling the cad drawings to correspond with the quotes. Did you not receive the quotes in that email or am I mixing you up with another Jason?
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Director Customer Support Royal Exclusiv USA
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Last edited by slief; 02/12/2016 at 11:22 AM.
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