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Yup, those are some incredibly poorly packed pieces.
When I get my frags that make it 50 hours ... the plug is mounted in a small square of styrofoam, and the coral floats upside down. This prevents the tissue from touching the side of the bag or the bottom.
They are also packed in fish sized bags for the most part, with a decent amount of water and a good amount of oxygen.
I'm sorry for your loss ... 35 SPS frags couldn't have been a cheap order either.
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