Thread: Neptune Support
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Unread 04/30/2012, 07:12 AM   #44
Jocko
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Join Date: Jun 2005
Location: Boston
Posts: 595
Quote:
Originally Posted by ccradr View Post
@Jocko
Not looking for RollsRoyce service....even Hyundai's have better service.
Hyundai is in a mass market. They can spread the costs of developing a product and maintaining support staff across hundreds of thousands of units. That was my entire point. Like a Rolls, aquarium controllers are not volume products yet take a large investment to create a new model. If we want people answering the phones 24/7, then we're asking Neptune to charge a lot more for their products.


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