the products norad is referring to s made by microlift. It is really a 2 part. artemiss and herbtana. I have used both especially for my seahorse tank. I have had good results. It may take longer than the 10 days they ask for. I have stayed with products because it does not seem to "crash" my biological system. Keep the fish well fed. Add a garlic additive. Ick does not like garlic
Best of luck, you are not alone, we have all been there
Charlene