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I'll add...I've actually had my apex for 4 years. It's the black label classic model. I imagine it is well past it's warranty and return date eligibility. Sorry for the vent guys. Perhaps it may read a little hotter than is appropriate but the information is completely valid. I'm all ears and open for help, but you've created an interface that even makes help incredibly difficult to get. I hate resorting to this. I was simply going to vent to one of your tech support guys one on one, hopefully have him fix my problem, apologize for being hard on them and thank him for the help and hopefully have a working apex again. But push comes to shove and if I can't even use your own help process on your page this was the next resort. I'll happily edit my post if someone can help me get this fixed. I'll admit my own stupidity and apologize if it's something simple I'm missing.
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