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Unread 05/07/2012, 06:55 AM   #112
jt48
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Join Date: Mar 2003
Location: Richboro Pa 18954
Posts: 762
Well Miracles and I reached an agreement over the flaw and received $400 cash back (essentially 10%). I personally would rather not have the flaw over the money but I am hoping that once the tank is filled, it wont bother me so much. Right now, my eyes are drawn to it.

I give a big to Miracles for their customer service.
The tank did have its flaws but keep in mind they:
-immediately responded to my concerns by phone and email, including offering a cell phone number to use over a weekend.
-travelled from Canada to Pennsylvania in attempts to resolve issues.
-never even questioned the possibility that the movers caused the scratches.
-provided cash refund when I was not 100% satisfied.

And YES, I would recommend Miracles and buy from them again but being better educated I would request a special inspection of glass for trapped gas dots (specifically at the surface). I would also make sure I had glass suction cups to use for the move.


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